tag:blogger.com,1999:blog-56249748575678306332024-03-13T22:49:23.651+05:30Bonala KondalThis blog attempts to provide career information for the aspiring candidates and it also presents information about jobs and higher education for all.Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.comBlogger811125tag:blogger.com,1999:blog-5624974857567830633.post-27908731401454364722024-02-10T07:30:00.005+05:302024-02-10T07:30:55.857+05:30Membership in Professional Bodies for English Language Teachers<p></p><p class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-line-height-alt: 12.0pt; mso-outline-level: 2; vertical-align: baseline;"><b><span style="color: #292929; font-family: "Times New Roman","serif"; font-size: 22.0pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">Membership in
Professional Bodies for Teachers</span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 22.0pt; mso-bidi-font-size: 34.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";"></span><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Member of English Language Teachers Association of India </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;"><a href="http://members.eltai.in/Subscription.aspx" target="_blank">(ELTAI)</a></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";">Member of International
Association of Teachers of English as A Foreign Language </span><b><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">(IATEFL)</span></b><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><b><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";"><a href="https://www.iatefl.org/get-involved/membership" target="_blank">IATEFL</a></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Member of International
Association of Teaching English to Speakers of Other Languages </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;"><a href="https://www.tesol.org/join-tesol/" target="_blank">(TESOL)</a></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Life Member of Indian Society for Training and Development </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;"><a href="https://www.istd.in/membership-fee-new-members/" target="_blank">(ISTD)</a></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; vertical-align: baseline;"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Ex Member of English Language Teachers Contact Scheme</span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;"> <a href="https://www.teachingenglish.org.uk/eltecs" target="_blank">(ELTEcS)</a></span></b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;"><o:p></o:p></span></p><p></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; vertical-align: baseline;"><a href="http://www.isfla.org/" target="_blank"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Member of Systemic Functional Linguistic Association </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">(SFLA)</span></b></a></p><p>
</p><p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><a href="https://membership.isteonline.in/" target="_blank"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Life Member of Indian Society for Technical Education </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">(ISTE)</span></b></a></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><a href="https://forum4english.blogspot.com/search/label/Membership" target="_blank"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";">Life Member of All India
Forum for English Students, Scholars and Trainers </span><b><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">(AIFEST)</span></b></a><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><a href="https://uia.org/s/or/en/1122280396" target="_blank"><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">Life Member of
Association for Development of Teaching, Education and Learning </span><b><span style="font-family: Arial, "sans-serif"; font-size: 11.5pt;">(ADTEL)</span></b></a></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><br /></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><br /></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";">Member of Post-Colonial
Association<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;"><span style="color: black; font-family: "Arial","sans-serif"; font-size: 11.5pt; mso-fareast-font-family: "Times New Roman";">Member of Global
Association of English Studies<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color: #000066; font-family: "Arial","sans-serif"; font-size: 11.5pt; line-height: 115%;"><o:p> </o:p></span></b></p><br /><p></p>Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-28733129335117138722023-01-19T21:55:00.007+05:302023-01-19T21:58:38.656+05:30ICFAITECH Admission<p style="text-align: center;"><span style="font-size: x-large;">ICFAI University Hyderabad Admissions 2023</span> </p><p style="text-align: center;"><span style="font-size: x-large;">ICFAI Foundation for Higher Education, Hyderabad</span></p><p style="text-align: center;"><span style="font-size: x-large;">ICFAITECH Admission </span></p><p style="text-align: center;"><span style="background-color: white; color: #202124; font-family: "Google Sans", Roboto-Medium, HelveticaNeue-Medium, "Helvetica Neue", sans-serif-medium, Arial, sans-serif; font-size: 24px; text-align: left;">ICFAI Tech School</span></p><p style="text-align: center;"><span style="font-size: x-large;"><br /></span></p><p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUaqc_8WqWVZX-UuU5Lajx2d7ldaQhqfwn46LdlC5AA4fcW4GdOKR8NAsPfh6fIQZC4MgpdwfXOmEQ_Da73rvmzx5l75XGi5g4VE9TVjKsGdh_6tchLg_XlEmVyQG_X5ZHshJwQh2Nuz8stYuP6sop6M_HXwLi_ggxqPGBfKTxCfKxKKuGQlM1Ghs/s1014/Screenshot_20230119-213904.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1014" data-original-width="720" height="440" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUaqc_8WqWVZX-UuU5Lajx2d7ldaQhqfwn46LdlC5AA4fcW4GdOKR8NAsPfh6fIQZC4MgpdwfXOmEQ_Da73rvmzx5l75XGi5g4VE9TVjKsGdh_6tchLg_XlEmVyQG_X5ZHshJwQh2Nuz8stYuP6sop6M_HXwLi_ggxqPGBfKTxCfKxKKuGQlM1Ghs/w312-h440/Screenshot_20230119-213904.jpg" width="312" /></a></div><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1TeAQ8egIRfzcdANlZYO1DCHeJnqyroveVyLy517ecxkF94giuuAF9Fhs1EQOqLWkxgCIYlLMDHymN0kVuZLcafHXyBehnG-Fi8TZq_KVHp8GnVxcdq-VFfaZGO7eoQFlRHa6ymbjyHi4oKJ3CJi84nCFE5Fw_84DhcN2iQ5UVOvwz2LtGFH2c6o/s1036/Screenshot_20230119-213920.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1036" data-original-width="720" height="469" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1TeAQ8egIRfzcdANlZYO1DCHeJnqyroveVyLy517ecxkF94giuuAF9Fhs1EQOqLWkxgCIYlLMDHymN0kVuZLcafHXyBehnG-Fi8TZq_KVHp8GnVxcdq-VFfaZGO7eoQFlRHa6ymbjyHi4oKJ3CJi84nCFE5Fw_84DhcN2iQ5UVOvwz2LtGFH2c6o/w325-h469/Screenshot_20230119-213920.jpg" width="325" /></a></div><br /><span style="font-size: x-large;"><br /></span><p></p>Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-59298433391657049242020-01-04T23:41:00.001+05:302020-01-05T01:32:15.724+05:3015 Latest Group Discussion topics for Students<div dir="ltr" style="text-align: left;" trbidi="on">
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<h2 style="text-align: center;">
15 Latest Group Discussion topics for Students</h2>
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1. Article 370 Abrogation<br />
2. Citizenship (Amendment) Act 2019<br />
3. Delhi Air Pollution - Man made crisis or fall out of industrialization?<br />
4. Swachh Bharat Mission - Success or failure<br />
5. Death penalties for perpetrators of crime against women. Is it justified?<br />
6.Single use plastic ban is successful.<br />
7. Chadrayan -2 : A failed mission or a stepping stone for future glory?<br />
8. Will India become a Superpower in coming decades.<br />
9. Demonetisation: Success or Failure.<br />
10. Corruption is the price we pay for democracy.<br />
11. Knowledge is the biggest asset you can accumulate.<br />
12. Poverty in India: Facts, causes, effects and solutions.<br />
13. EVMs vs Paper Ballots: which one is better to use?<br />
14. Self-discipline is the key to better and safer traffic.<br />
15. Should celebrities be allowed to join politics. </div>
Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-38843293311053637122020-01-04T21:43:00.000+05:302020-01-04T21:43:12.185+05:30Osmania University Admission Notification 2019-2020 Advanced PG Diploma Courses in Health CareOsmania University<br />
Admission Notification 2019-2020<br />
Advanced PG Diploma Courses in Health Care<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-zckD4RFXT_k/XhC473_tsZI/AAAAAAABLD0/lvaXG6sxLrMs0zsVxCnQkBga8r86K62bgCKgBGAsYHg/s1600/IMG_20200104_212311_454_1578153280073.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1116" data-original-width="1080" height="320" src="https://1.bp.blogspot.com/-zckD4RFXT_k/XhC473_tsZI/AAAAAAABLD0/lvaXG6sxLrMs0zsVxCnQkBga8r86K62bgCKgBGAsYHg/s320/IMG_20200104_212311_454_1578153280073.jpg" width="309" /></a></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-58751994830256653442018-09-13T23:46:00.001+05:302018-09-14T00:29:11.197+05:30Perspectives in Communication<br />
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<div style="text-align: center;">
<span style="font-size: x-large;"><br /></span></div>
<span style="font-size: x-large;"><div style="text-align: center;">
Perspectives in Communication</div>
</span></h2>
<div style="text-align: center;">
<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/yhHG_As8ngE" width="459"></iframe></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-45258197733235696142018-08-19T01:48:00.000+05:302018-08-23T22:43:28.845+05:30Syllabus for the post of Junior Lecturers of English in TS Residential Educational Institutions Societies <br />
<br />
<h2 style="text-align: center;">
Gurukul Recruitment Board</h2>
<h2 style="text-align: center;">
Syllabus for the post of Junior Lecturers of English in TS Residential Educational Institutions Societies </h2>
<div>
<br /></div>
<div>
<br /></div>
<div>
Scheme of Examination </div>
<div>
Written Examination (Objective Type) No. of
Questions
Duration
(Minutes) Marks </div>
<div>
Paper-I General Studies,General Abilities
and </div>
<div>
Basic Proficiency in English 100 120 100 </div>
<div>
Paper-II Pedagogy Across the Curriculum </div>
<div>
(Common Syllabus) 100 120 100 </div>
<div>
Paper-III Concerned Subject (PG Level) 100 120 100 </div>
<div>
Demonstration 25 </div>
<div>
Total 325</div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Syllabus
Paper-I </div>
<div>
<br /></div>
<div>
General Studies, General Abilities and Basic Proficiency in English </div>
<div>
<br /></div>
<div>
Section-I: General Studies </div>
<div>
<br /></div>
<div>
1. Current Affairs – Regional, National & International. </div>
<div>
2. Indian Constitution; Indian Political System; Governance and Public Policy. </div>
<div>
3. Social Exclusion; Rights issues such as Gender, Caste, Tribe, Disability etc. and inclusive
policies. </div>
<div>
4. Society Culture, Civilization Heritage, Arts and Literature of India and Telangana </div>
<div>
5. General Science; India’s Achievements in Science and Technology </div>
<div>
6. Environmental Issues; Disaster Management- Prevention and Mitigation Strategies and
Sustainable Development. </div>
<div>
7. Economic and Social Development of India and Telangana. </div>
<div>
8. Socio-economic, Political and Cultural History of Telangana with special emphasis on
Telangana Statehood Movement and formation of Telangana state. </div>
<div>
<br /></div>
<div>
Section-II: General Abilities </div>
<div>
<br /></div>
<div>
9. Analytical Abilities: Logical Reasoning and Data Interpretation. </div>
<div>
10. Moral Values and Professional Ethics in Education. </div>
<div>
11. Teaching Aptitude </div>
<div>
<br /></div>
<div>
Section – III: Basic Proficiency in English</div>
<div>
<br /></div>
<div>
i) School Level English Grammar:
Articles; Tense; Noun & Pronouns; Adjectives; Adverbs; Verbs; Modals; SubjectVerb
Agreement; Non-Finites; Reported Speech; Degrees of Comparison; Active
and Passive Voice; Prepositions; Conjunctions; Conditionals. </div>
<div>
ii) Vocabulary:
Synonyms and Antonyms; Phrasal Verbs; Related Pair of Words; Idioms and
Phrases; Proverbs. </div>
<div>
iii) Words and Sentences:
Use of Words; Choosing Appropriate words and Words often Confused; Sentence
Arrangement, Completion, Fillers and Improvement; Transformation of
Sentences; Comprehension; Punctuation; Spelling Test; Spotting of Errors.</div>
<div>
<br /></div>
<div>
<h2>
Syllabus
Paper-II
Pedagogy Across the Curriculum (Common Syllabus) </h2>
</div>
<div>
<br /></div>
<div>
I. The History and Nature of liberal disciplines of knowledge. Importance of
Cognitive and Non-Cognitive areas in Education. </div>
<div>
II. Values, Aims and Objectives of Teaching Liberal and Creative Disciplines of
Knowledge including Vocational subjects, Crafts, Performance and Fine arts etc. </div>
<div>
III. Psychology of Human Development; Psychology of Teaching and Learning. </div>
<div>
IV. Curriculum: Construction, Organization and Development </div>
<div>
V. Approaches, Methods and Techniques of Teaching Disciplines of Knowledge </div>
<div>
VI. Planning for Effective Instruction: Different Plans and Designing Learning
Experiences. </div>
<div>
VII. Learning Resources and Designing Instructional Material; Labs; Teaching Aids;
Textbooks; ICT integration; OERs (Open Educational Resources). </div>
<div>
VIII. Measurement and Evaluation: Continuous and Comprehensive Evaluation (CCE);
Tools and Techniques of Evaluation; Achievement and Diagnostic Tests. Critical
approach to assessment and evaluation. </div>
<div>
IX. Learning Disabilities; Learning Difficulties and Education of Exceptional and
Disabled Children </div>
<div>
X. Disciplines of Knowledge and Everyday Life; Non-formal Education in the
Institutions of Learning. </div>
<div>
XI. Pedagogical Concerns: Quality and Academic Standards; Teaching and Its
relationship with Learning and Learner, Learners in Contexts: Situating learner in
the Socio-Political and Cultural Context ; Managing Behavior problems, Guidance
& Counseling, Punishment and Its legal implications, Rights of a Child, Time
Management, Distinction between Assessment for Learning and Assessment of
Learning, School Based Assessment, Continuous and Comprehensive Evaluation;
Understanding Teaching and Learning in the context of NCF and Right to
Education Act.</div>
<div>
<h2>
<br />Paper – III: English </h2>
</div>
<div>
<br /></div>
<div>
I. Genres, Movements, Schools, Concepts. </div>
<div>
• Renaissance-Reformation, Metaphysical poetry, Neo-classicism, Puritanism, Restoration,
Romanticism, Victorian Age, Realism-Naturalism, Expressionism, Symbolism, Modernism,
Postmodernism. </div>
<div>
• Structuralism, Post structuralism, Feminism, Post colonialism, Diaspora, Race Gender
and Caste. </div>
<div>
• English Literary Criticism from Philip Sydney to Matthew Arnold </div>
<div>
• New Criticism, Formalism, Archetypal criticism, New Historicism, Psychoanalytical
criticism, Reader response criticism. </div>
<div>
• Literary Genres: Poetry, Fiction, Prose, Drama (origins and development, elements,
forms, types) </div>
<div>
<br /></div>
<div>
II. Writers and Texts </div>
<div>
• Christopher Marlowe Doctor Faustus </div>
<div>
• William Shakespeare Hamlet </div>
<div>
• John Milton Paradise Lost-Book 1 </div>
<div>
• William Wordsworth “Immortality Ode”, Tintern Abbey </div>
<div>
• Robert Browning “My Last Duchess”, “Andrea del Sarto” </div>
<div>
• Thomas Hardy Tess of the d’ Urbervilles </div>
<div>
• TS Eliot The Waste Land </div>
<div>
• G.B. Shaw Saint Joan </div>
<div>
• Virginia Woolf “A Room of One’s Own” </div>
<div>
• William Golding Lord of the Flies </div>
<div>
• Walt Whitman “When Lilacs Last in the Dooryard
Bloomd”,”Crossing Brooklyn Ferry” </div>
<div>
• Arthur Miller Death of a Salesman </div>
<div>
• Toni Morrison Beloved </div>
<div>
• Mulk Raj Anand Untouchable </div>
<div>
• Kamala Das “An Introduction”, “The Old Playhouse” </div>
<div>
• Girish Karnad Hayavadana </div>
<div>
• Salman Rushdie Midnight’s Children </div>
<div>
• Chinua Achebe Things Fall Apart </div>
<div>
• Margaret Atwood Edible Woman </div>
<div>
• Derek Walcott Dream on Monkey Mountain </div>
<div>
<br /></div>
<div>
III English Language Teaching </div>
<div>
<br /></div>
<div>
1. ELT in India: (History and status of English in India; English as Second Language,
English as Foreign Language, and English as Global Language). </div>
<div>
2. Methods and Approaches: (Grammar Translation method, Direct method, Audio-Lingual
method; Structural approach, Communicative language teaching) </div>
<div>
3. Teaching of Language Skills: (Teaching of Listening, Speaking, Reading, and Writing
Skills; Teaching of Grammar and Functional English; Teaching of Vocabulary;
Classroom techniques; Use of authentic materials) Teaching literature.</div>
<div>
4. Testing and Evaluation: (Principles, Types, Objectives of testing and evaluation) </div>
<div>
5. Phonetics and Phonology; Syntax and Structure. </div>
<div>
<br /></div>
<div>
<br /></div>
<div>
IV. Literary comprehension - (Excerpts from poetry and prose for comprehension</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-73590933307982771232018-08-19T01:34:00.004+05:302018-08-19T01:34:40.795+05:30Syllabus for the post of Degree College Lecturers of English in TS Residential Educational Institutions Societies <h2>
<span class="govt-ts-text" style="background-color: #49688e; box-sizing: border-box; color: white; font-family: "Josefin Sans", sans-serif; font-size: 18px; text-align: center; text-transform: uppercase;">GOVERNMENT OF TELANGANA</span><span class="govt-ts-text" style="background-color: #49688e; box-sizing: border-box; color: white; font-family: "Josefin Sans", sans-serif; font-size: 18px; text-align: center; text-transform: uppercase;">TELANGANA RESIDENTIAL EDUCATIONAL INSTITUTIONS RECRUITMENT BOARD (TREI-RB)</span></h2>
<div>
<span class="govt-ts-text" style="background-color: #49688e; box-sizing: border-box; color: white; font-family: "Josefin Sans", sans-serif; font-size: 18px; text-align: center; text-transform: uppercase;"><br /></span></div>
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<span class="govt-ts-text" style="background-color: #49688e; box-sizing: border-box; color: white; font-family: "Josefin Sans", sans-serif; font-size: 18px; text-align: center; text-transform: uppercase;"><br /></span></div>
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<span class="govt-ts-text" style="background-color: #49688e; box-sizing: border-box; font-size: 18px; text-align: center; text-transform: uppercase;"><span style="color: white; font-family: Josefin Sans, sans-serif;">Syllabus for the post of Degree College Lecturers of English in TS Residential Educational Institutions Societies </span></span></h2>
<h2 style="text-align: center;">
Scheme of examination for the post of Degree College Lecturers in
Residential Educational Institutions Societies </h2>
<div>
<br /></div>
<div>
Scheme of Examination Examination (Objective Type) No. of
Questions
Duration
(Minutes) Marks
Paper-I General Studies, General Abilities
and </div>
<div>
Basic Proficiency in English 100 120 100 </div>
<div>
Paper-II Subject Discipline Knowledge </div>
<div>
/
Concerned Subject (P.G.Level) 100 120 100 </div>
<div>
Demonstration 25 </div>
<div>
Total 225 </div>
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<div>
<br /></div>
<h3>
Written Examination Syllabus for the post of Degree College Lecturers in
Residential Educational Institutions Societies </h3>
<h3>
Syllabus
Paper - I </h3>
<h4>
Section-I: General Studies </h4>
<div>
1. Current Affairs – Regional, National & International. </div>
<div>
2. Indian Constitution; Indian Political System; Governance and Public Policy. </div>
<div>
3. Social Exclusion; Rights issues such as Gender, Caste, Tribe, Disability etc. and inclusive
policies. </div>
<div>
4. Society Culture, Civilization Heritage, Arts and Literature of India and Telangana </div>
<div>
5. General Science; India’s Achievements in Science and Technology </div>
<div>
6. Environmental Issues; Disaster Management- Prevention and Mitigation Strategies and
Sustainable Development. </div>
<div>
7. Economic and Social Development of India and Telangana. </div>
<div>
8. Socio-economic, Political and Cultural History of Telangana with special emphasis on
Telangana Statehood Movement and formation of Telangana state. </div>
<h4>
Section-II: General Abilities </h4>
<div>
9. Analytical Abilities: Logical Reasoning and Data Interpretation. </div>
<div>
10. Moral Values and Professional Ethics in Education. </div>
<div>
11. Teaching Aptitude </div>
<div>
<br /></div>
<h4>
Section – III: Basic Proficiency in English</h4>
<div>
i) School Level English Grammar:
Articles; Tense; Noun & Pronouns; Adjectives; Adverbs; Verbs; Modals; SubjectVerb
Agreement; Non-Finites; Reported Speech; Degrees of Comparison; Active
and Passive Voice; Prepositions; Conjunctions; Conditionals. </div>
<div>
ii) Vocabulary:
Synonyms and Antonyms; Phrasal Verbs; Related Pair of Words; Idioms and
Phrases; Proverbs. </div>
<div>
iii) Words and Sentences:
Use of Words; Choosing Appropriate words and Words often Confused; Sentence
Arrangement, Completion, Fillers and Improvement; Transformation of
Sentences; Comprehension; Punctuation; Spelling Test; Spotting of Errors.</div>
<h3>
<b>Paper – II: English </b></h3>
<h4>
I. Genres, Movements, Schools, Concepts: </h4>
<div>
Renaissance-Reformation, Metaphysical poetry, Neo-classicism, Puritanism,
Restoration, Romanticism,Victorian Age, Realism-Naturalism, Expressionism,
Symbolism, Modernism, Postmodernism. </div>
<div>
Structuralism, Poststructuralism, Feminism, Postcolonialism, Diaspora, Race Gender
and Caste.
English Literary Criticism from Philip Sydney to Matthew Arnold </div>
<div>
New Criticism, Formalism, Archetypal criticism, New Historicism, Psychoanalytical
criticism,Reader response criticism. </div>
<div>
Literary Genres: Poetry, Fiction, Prose, Drama (origins and development, elements,
forms, types) </div>
<div>
<br /></div>
<h4>
II. Writers and Texts: </h4>
<div>
Christopher Marlowe Doctor Faustus </div>
<div>
William Shakespeare Hamlet </div>
<div>
John Milton Paradise Lost-Book 1</div>
<div>
William Wordsworth “Immortality Ode”, Tintern Abbey </div>
<div>
Robert Browning “My Last Duchess”, “Andrea del Sarto” </div>
<div>
Thomas Hardy Tess of the d’ Urbervilles </div>
<div>
TS Eliot The Waste Land </div>
<div>
G.B. Shaw Saint Joan </div>
<div>
Virginia Woolf “A Room of One’s Own” </div>
<div>
William Golding Lord of the Flies </div>
<div>
Walt Whitman “When Lilacs Last in the Dooryard
Bloomd”,”Crossing Brooklyn Ferry” </div>
<div>
Arthur Miller Death of a Salesman </div>
<div>
Toni Morrison Beloved </div>
<div>
Mulk Raj Anand Untouchable </div>
<div>
Kamala Das “An Introduction”, “The Old Playhouse” </div>
<div>
Girish Karnad Hayavadana </div>
<div>
Salman Rushdie Midnight’s Children </div>
<div>
Chinua Achebe Things Fall Apart </div>
<div>
Margaret Atwood Edible Woman </div>
<div>
Derek Walcott Dream on Monkey Mountain </div>
<h4>
III. English Language Teaching: </h4>
<div>
1. ELT in India : (History and status of English in India; English as Second Language,
English asForeign Language, and English as Global Language). </div>
<div>
2. Methods and Approaches: (Grammar Translation method, Direct method, Audio-Lingual
method;Structural approach, Communicative language teaching) </div>
<div>
3. Teaching of Language Skills : (Teaching of Listening, Speaking, Reading, and Writing
Skills;Teaching of Grammar and Functional English; Teaching of Vocabulary; Classroom
techniques; Useof authentic materials) Teaching literature. </div>
<div>
4. Testing and Evaluation: (Principles, Types, Objectives of testing and evaluation) </div>
<div>
5. Phonetics and Phonology; Syntax and Structure. </div>
<div>
<br /></div>
<div>
IV. Literary comprehension - (Excerpts from poetry and prose for comprehension) </div>
<div>
<br /></div>
<span style="background-color: #49688e; color: white; font-family: "Open Sans", sans-serif; font-size: 14px; text-align: center;"></span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-78993498123433579072018-08-12T01:30:00.000+05:302019-11-30T15:13:43.994+05:30Nurturing the Skill of Paraphrasing to Undergraduate Students<br />
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<h2 style="text-align: center;">
Nurturing the Skill of Paraphrasing to Undergraduate Students</h2>
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<h2 style="text-align: center;">
Dr. V. Durga Prasad & Mr. Bonala Kondal</h2>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-63280530883471622082018-06-28T12:55:00.000+05:302018-08-12T00:42:59.208+05:30JNTUH I Year B.Tech English Syllabus for 2018-19<div dir="ltr" style="text-align: left;" trbidi="on">
<h2 style="text-align: left;">
<div style="text-align: center;">
JNTUH I Year B.Tech English Syllabus for 2018-19</div>
<div style="text-align: center;">
R18 JNTUH B.Tech I year English Syllabus</div>
<div style="text-align: center;">
B.Tech. I Year Syllabus JNTU HYDERABAD </div>
<div style="text-align: center;">
ENGLISH
B.Tech. I Year II Sem. L T P C
2 0 0 2 </div>
</h2>
<br />
INTRODUCTION<br />
In view of the growing importance of English as a tool for global communication and the
consequent emphasis on training students to acquire language skills, the syllabus of English
has been designed to develop linguistic, communicative and critical thinking competencies of
Engineering students.<br />
In English classes, the focus should be on the skills development in the areas of vocabulary,
grammar, reading and writing. For this, the teachers should use the prescribed text for
detailed study. The students should be encouraged to read the texts leading to reading
comprehension and different passages may be given for practice in the class. The time should
be utilized for working out the exercises given after each excerpt, and also for supplementing
the exercises with authentic materials of a similar kind, for example, newspaper articles,
advertisements, promotional material etc. The focus in this syllabus is on skill development,
fostering ideas and practice of language skills in various contexts and cultures.<br />
<br />
Learning Objectives: The course will help to<br />
a. Improve the language proficiency of students in English with an emphasis on
Vocabulary, Grammar, Reading and Writing skills.<br />
b. Equip students to study academic subjects more effectively and critically using the
theoretical and practical components of English syllabus.<br />
c. Develop study skills and communication skills in formal and informal situations.<br />
<br />
Course Outcomes: Students should be able to<br />
1. Use English Language effectively in spoken and written forms.<br />
2. Comprehend the given texts and respond appropriately.<br />
3. Communicate confidently in various contexts and different cultures.<br />
4. Acquire basic proficiency in English including reading and listening comprehension,
writing and speaking skills.<br />
<br />
SYLLABUS<br />
<br />
UNIT –I
‘The Raman Effect’ from the prescribed textbook ‘English for Engineers’ published by
Cambridge University Press.<br />
Vocabulary Building: The Concept of Word Formation --The Use of Prefixes and Suffixes.<br />
Grammar: Identifying Common Errors in Writing with Reference to Articles and
Prepositions.<br />
Reading: Reading and Its Importance- Techniques for Effective Reading.<br />
Basic Writing Skills: Sentence Structures -Use of Phrases and Clauses in Sentences<br />
Importance
of Proper Punctuation- Techniques for writing precisely – Paragraph writing –
Types, Structures and Features of a Paragraph - Creating Coherence-Organizing Principles of
Paragraphs in Documents.<br />
<br />
UNIT –II
‘Ancient Architecture in India’ from the prescribed textbook ‘English for Engineers’
published by Cambridge University Press.<br />
Vocabulary: Synonyms and Antonyms.<br />
Grammar: Identifying Common Errors in Writing with Reference to Noun-pronoun
Agreement and Subject-verb Agreement.<br />
Reading: Improving Comprehension Skills – Techniques for Good Comprehension<br />
Writing: Format of a Formal Letter-Writing Formal Letters E.g.., Letter of Complaint,
Letter of Requisition, Job Application with Resume.<br />
<br />
UNIT –III
‘Blue Jeans’ from the prescribed textbook ‘English for Engineers’ published by
Cambridge University Press.<br />
Vocabulary: Acquaintance with Prefixes and Suffixes from Foreign Languages in English to
form Derivatives-Words from Foreign Languages and their Use in English.<br />
Grammar: Identifying Common Errors in Writing with Reference to Misplaced Modifiers
and Tenses.<br />
Reading: Sub-skills of Reading- Skimming and Scanning<br />
Writing: Nature and Style of Sensible Writing- Defining- Describing Objects, Places and
Events – Classifying- Providing Examples or Evidence<br />
<br />
UNIT –IV
‘What Should You Be Eating’ from the prescribed textbook ‘English for Engineers’
published by Cambridge University Press.<br />
Vocabulary: Standard Abbreviations in English<br />
Grammar: Redundancies and Clichés in Oral and Written Communication.<br />
Reading: Comprehension- Intensive Reading and Extensive Reading<br />
Writing: Writing Practices--Writing Introduction and Conclusion - Essay Writing-Précis
Writing.<br />
<br />
UNIT –V
‘How a Chinese Billionaire Built Her Fortune’ from the prescribed textbook ‘English
for Engineers’ published by Cambridge University Press.<br />
Vocabulary: Technical Vocabulary and their usage<br />
Grammar: Common Errors in English<br />
Reading: Reading Comprehension-Exercises for Practice<br />
Writing: Technical Reports- Introduction – Characteristics of a Report – Categories of
Reports Formats- Structure of Reports (Manuscript Format) -Types of Reports - Writing a Report.<br />
<br />
<h4 style="text-align: left;">
<b>Prescribed Textbook: </b></h4>
1. Sudarshana, N.P. and Savitha, C. (2018). <i>English for Engineers</i>. Cambridge University
Press.<br />
<br />
<h4 style="text-align: left;">
<b>References: </b></h4>
1. Swan, M. (2016). <i>Practical English Usage</i>. Oxford University Press.<br />
2. Kumar, S and Lata, P.(2018). <i>Communication Skills</i>. Oxford University Press.<br />
3. Wood, F.T. (2007). <i>Remedial English Gramma</i>r. Macmillan.<br />
4. Zinsser, William. (2001). <i>On Writing Well</i>. Harper Resource Book.<br />
5. Hamp-Lyons, L. (2006). <i>Study Writing.</i> Cambridge University Press.<br />
6. <i>Exercises in Spoken English.</i> Parts I –III. CIEFL, Hyderabad. Oxford University
Press.<br />
<br />
<br /></div>
Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-91353267453568814932018-05-07T11:59:00.003+05:302018-05-07T11:59:53.441+05:30Logo Design Contest for Cyber Dost 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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<h1 class="title has_icon" id="page-title" style="-webkit-text-stroke-width: 0px; background-color: white; border-bottom: 1px solid rgb(224, 224, 224); color: black; font-family: "Open Sans", sans-serif; font-size: 16.94px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 600; letter-spacing: normal; line-height: 20px; margin: 0px 35px; orphans: 2; padding: 14px 0px 14px 30px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Logo Design Contest for CyberDost 2018</h1>
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<img alt="Logo Design Contest for CyberDost" height="340" src="https://static.mygov.in/rest/s3fs-public/mygov_152385766328876924.png" style="border: 0px; height: auto; margin: 0px 0px 10px; max-width: 100%; padding: 0px; vertical-align: bottom; width: 287px;" title="Logo Design Contest for CyberDost" width="510" /></div>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>May 11,2018 17:00 PM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="275021" data-entity-type="task" data-text="Engage with MyGov and contribute to Logo Design Contest for CyberDost." href="https://www.mygov.in//task/logo-design-contest-cyberdost/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="275021" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/logo-design-contest-cyberdost/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20Logo%20Design%20Contest%20for%20CyberDost..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
The Cyber Crime Prevention against Women and Children (CCPWC) Scheme is being implemented by the Ministry of Home Affairs, Government of India in order to check ever growing menace of cybercrime particularly against women and children. Raising awareness on prevention of cybercrimes is a major component of the scheme. For raising awareness, social media platforms such as Twitter and Facebook will be extensively used along with print media and other communication channels. CyberDost has been selected as the brand name for use in all the communication and awareness material across different communication platforms.</div>
<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
We invite you to design visual identity/logo for CyberDost</div>
<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
<strong style="font-weight: 700; margin: 0px; padding: 0px;">The selected entry for Logo will be awarded a prize of Rs. 1,00,000 (Rupees One Lakh Only)</strong></div>
<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
Last date of submission is<span> </span><strong style="font-weight: 700; margin: 0px; padding: 0px;">11th May, 2018, at 5:00PM</strong></div>
<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
Click here to read the<span> </span><strong style="font-weight: 700; margin: 0px; padding: 0px;"><a href="https://static.mygov.in/rest/s3fs-public/mygov_152385778028876924.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions">Terms and Conditions</a></strong></div>
<div style="line-height: 20px; margin: 0px 0px 20px; padding: 0px 0px 15px;">
<strong style="font-weight: 700; margin: 0px; padding: 0px;">For any contest-related queries, please write to:<br style="margin: 0px; padding: 0px;" />Mr. Sidharth Dutta<br style="margin: 0px; padding: 0px;" />IEC Consultant, CIS II<br style="margin: 0px; padding: 0px;" /><a class="mailto" href="mailto:pmuiec.cis-mha@nic.in" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" title="pmuiec.cis-mha@nic.in (link sends e-mail)">pmuiec.cis-mha@nic.in</a></strong></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-75032576364904985902018-05-07T11:58:00.002+05:302018-05-07T11:58:54.266+05:30BHARATNET Logo Design Contest 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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BHARATNET Logo Design Contest 2018</h1>
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<img alt="BHARATNET Logo Design Contest" height="340" src="https://static.mygov.in/rest/s3fs-public/mygov_152386027528876924.png" style="border: 0px; height: auto; margin: 0px 0px 10px; max-width: 100%; padding: 0px; vertical-align: bottom; width: 287px;" title="BHARATNET Logo Design Contest" width="510" /></div>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>May 15,2018 23:00 PM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="275031" data-entity-type="task" data-text="Engage with MyGov and contribute to BHARATNET Logo Design Contest." href="https://www.mygov.in//task/bharatnet-logo-design-contest/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="275031" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/bharatnet-logo-design-contest/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20BHARATNET%20Logo%20Design%20Contest..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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BharatNet is the World’s largest rural broadband connectivity project to connect 2.5 lakh Gram Panchayats (GPs) by Optical Fibre Cable (OFC), Radio and Satellite. It aims to bridge the connectivity gap in rural areas and forms the first pillar of Digital India Programme in rural India. The project is being implemented by the Government of India through Bharat Broadband Network Limited (BBNL).</div>
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BharatNet provides broadband connectivity from Block to Gram Panchayats (GPs) to various Service Providers like Telecom Service providers, Internet Service Providers, Cable Operators etc. using which they can deliver their services like Internet, mobile telephony, cable TV etc to the people in rural areas. Government agencies will also use this network to deliver their e-Governance and other services such as Tele-medicine, e-Education etc to the people in Rural areas. BharatNet has already reached to 1 lakh Gram Panchayats and aims to cover all the 2.5 lakh GPs in the country by December-2018. The network will also provide Wi-Fi Hot-spots in all GPs by 2019.</div>
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“BharatNet Logo” Design Contest is an initiative of the Department of Telecommunication/ BBNL to make the citizens participate in this development process by giving them an opportunity to design a logo for BharatNet. The selected Logo may be used by BBNL on its official stationery, website, social media etc. Through this contest, the participants are encouraged to design and upload the image of BharatNet logo (having minimum resolution of 300 dpi) on MyGov Platform. The images can be captured using any digital device, including smartphones and should be submitted in jpg or jpeg file format. The participant must be the sole author and owner of the copyright of the submitted logo. After submission, the copyright of the logo will be with BBNL. Please read the terms and conditions of the contest carefully.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">The selected winner will be given a cash award of Rs 50,000/-. Five consolation prizes, Rs 10,000/ each will also be given.</strong></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Last date of submission of entries is 15th May, 2018 by 11:00 P.M.</strong></div>
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Click here to read the<span> </span><a href="https://static.mygov.in/rest/s3fs-public/mygov_152386039128876924.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions"><strong style="font-weight: 700; margin: 0px; padding: 0px;">Terms and Conditions</strong></a>.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">For any contest-related queries, please write to:<br style="margin: 0px; padding: 0px;" />Mr Deepak Sharma,<br style="margin: 0px; padding: 0px;" />Sr GM (Services & Marketing), BBNL<br style="margin: 0px; padding: 0px;" />Email:<span> </span><a class="mailto" href="mailto:marketing.bbnl@gmail.com" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" title="marketing.bbnl@gmail.com (link sends e-mail)">marketing.bbnl@gmail.com</a></strong></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-73702495068897067772018-05-07T11:57:00.003+05:302018-05-07T11:57:50.665+05:30UDAN Logo Design Competition 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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UDAN Logo Design Competition</h1>
<div class="region region-content" style="-webkit-text-stroke-width: 0px; background-color: white; color: #4d4d4d; font-family: "Open Sans", sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 8px 35px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
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<img alt="UDAN Logo Design Competition" height="340" src="https://static.mygov.in/rest/s3fs-public/mygov_152386228228876924.png" style="border: 0px; height: auto; margin: 0px 0px 10px; max-width: 100%; padding: 0px; vertical-align: bottom; width: 287px;" title="UDAN Logo Design Competition" width="510" /></div>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>May 15,2018 10:00 AM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="275051" data-entity-type="task" data-text="Engage with MyGov and contribute to UDAN Logo Design Competition." href="https://www.mygov.in//task/udan-logo-design-competition/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="275051" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/udan-logo-design-competition/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20UDAN%20Logo%20Design%20Competition..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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The Ministry of Civil Aviation (MoCA) is responsible for formulation of national policies and programmes for the development and regulation of the Civil Aviation sector in the country. The Civil Aviation industry in India is achieving new heights. It has emerged as one of the fastest growing industries in the country during the last 3 years and is currently considered as the third largest domestic civil aviation market in the world.<br style="margin: 0px; padding: 0px;" />UDAN (Ude Desh ka Aam Naagrik) is the ‘Regional Connectivity Scheme’ (RCS) of Government of India, which has the primary objective of facilitating/stimulating regional air connectivity by making it affordable. In addition to making air travel affordable and widespread, it is also designed to boost inclusive national economic development, job growth and air transport infrastructure development of all regions and states of India.</div>
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The Ministry invites entries for the creation of a logo for UDAN scheme.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Last date of submission is 15th May, 2018, at 10:00AM</strong></div>
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Click here to read<span> </span><strong style="font-weight: 700; margin: 0px; padding: 0px;"><a href="https://static.mygov.in/rest/s3fs-public/mygov_152386243628876924.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions">Terms and Conditions</a></strong></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">For any contest-related queries, please write to:<br style="margin: 0px; padding: 0px;" />Ms. Usha Padhee<br style="margin: 0px; padding: 0px;" />Joint Secretary,<br style="margin: 0px; padding: 0px;" /><a class="mailto" href="mailto:usha.padhee@nic.in" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" title="usha.padhee@nic.in (link sends e-mail)">usha.padhee@nic.in</a></strong></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-61549870730858392552018-05-07T11:56:00.000+05:302018-05-07T11:56:15.104+05:30Suggest a name for Health and Wellness Centres<div dir="ltr" style="text-align: left;" trbidi="on">
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Suggest a name for Health and Wellness Centres</h1>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>May 15,2018 00:00 AM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="275001" data-entity-type="task" data-text="Engage with MyGov and contribute to Suggest a name for Health and Wellness Centres." href="https://www.mygov.in//task/suggest-name-health-and-wellness-centres/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="275001" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/suggest-name-health-and-wellness-centres/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20Suggest%20a%20name%20for%20Health%20and%20Wellness%20Centres..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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On the occasion of Ambedkar Jayanti, Prime Minister Narendra Modi inaugurated a Health and Wellness Centre, in the aspirational district of Bijapur in Chhattisgarh, to mark the launch of the Union Government’s ambitious Health Assurance Programme – Ayushman Bharat.</div>
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The Prime Minister said that in the first phase of this scheme, an effort would be made to bring about a sea change in primary healthcare. He said sub centres and primary health centres at 1.5 lakh villages in the country would now be developed as Health and Wellness Centres. He also said that the aim is to complete this task by 2022.</div>
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The Prime Minister has urged the citizens of the nation to suggest a name for these Health and Wellness Centres – a name by which these centres will be known to the common man.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Last date of submission is 14th May, 2018</strong></div>
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Click here to read the<span> </span><a href="https://static.mygov.in/rest/s3fs-public/mygov_152371334728876924.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions"><strong style="font-weight: 700; margin: 0px; padding: 0px;">Terms and Conditions</strong></a></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-69120194709569013232018-05-07T11:54:00.003+05:302018-05-07T11:54:43.486+05:30LikeYouDoMaa: Mother's Day Contest<div dir="ltr" style="text-align: left;" trbidi="on">
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Like You Do Maa: Mother's Day Contest</h1>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>May 21,2018 00:00 AM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="275141" data-entity-type="task" data-text="Engage with MyGov and contribute to #LikeYouDoMaa: Mother's Day Contest." href="https://www.mygov.in//task/likeyoudomaa-mothers-day-contest/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="275141" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/likeyoudomaa-mothers-day-contest/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20#LikeYouDoMaa:%20Mother's%20Day%20Contest..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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Participants are invited to share with us their stories and habits that they have learnt or inherited from their Mothers.Experiences, stories, incidents from their childhood to adulthood to generate warmth and gratitude for Mothers across the country.</div>
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Entries can range from smallest incidents like that of riding a bike to the biggest changes incurred in our lives because of our Mothers.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Last date of submission is 20th May, 2018</strong></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Terms and Conditions</strong><br style="margin: 0px; padding: 0px;" />1. Participants are invited to send a write-up in less than 200 words.<br style="margin: 0px; padding: 0px;" />2. The Contest is open to Indian Nationals only.<br style="margin: 0px; padding: 0px;" />3. All written entries must be submitted in the comments section of the contest.<br style="margin: 0px; padding: 0px;" />4. The winning write-up is meant to be used by the Government of India for publicity material on social media accounts and for any other use as may be deemed appropriate.<br style="margin: 0px; padding: 0px;" />5. One winning entry will receive a cash prize of Rs. 2,000/-<br style="margin: 0px; padding: 0px;" />6. The content must not contain any provocative, objectionable or inappropriate content.<br style="margin: 0px; padding: 0px;" />7. The write-up has to be in English or Hindi.<br style="margin: 0px; padding: 0px;" />8. Anyone found infringing on others' copyright would be disqualified from the competition. Government of India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the participants.<br style="margin: 0px; padding: 0px;" />9. The employees of Ministry of Women and Child Development, Government of India as well as their family members are not allowed to take part in this competition. Participant is to make sure that his/her Profile is accurate and updated within email since Ministry would be using this for further communication. This includes details such as name, photo and phone number. Ministry of Women and Child Development reserves the right to cancel or amend all or any part of this Contest and/ or the Terms & Conditions/ Technical Parameters/ Evaluation Criteria. However, any changes to the Terms & Conditions/ Technical Parameters/ Evaluation Criteria, or cancellation of the Contest, will be updated/ posted on the Ministry’s Social Media platform. It would be the responsibility of the participants to keep themselves informed as to any changes in the Terms & Conditions/ Technical Parameters/ Evaluation Criteria stated for this contest.<br style="margin: 0px; padding: 0px;" />10. The participants are requested to follow/ like the Ministry’s social media accounts to be updated with the developments of the contest. Twitter (@MinistryWCD& @ManekaGandhiBJP) and Facebook (@MinistryWCD& @ManekaGandhiOfficial)<br style="margin: 0px; padding: 0px;" />11. Any legal proceedings arising out of the competition/ its entries/ winners shall be subject to local jurisdiction of Delhi State.<br style="margin: 0px; padding: 0px;" />12. The contest is open for all general public for all age groups.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Evaluation Criteria</strong><br style="margin: 0px; padding: 0px;" />1. Entries would be judged on the basis of elements of creativity, originality, composition, simplicity, literary skills and how well they communicate the idea.<br style="margin: 0px; padding: 0px;" />2. The decision of the Selection Committee will be final and binding on all the contestants and no clarifications would be issued to any participant.</div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-31549169977194853272018-05-07T11:52:00.004+05:302018-05-07T11:52:55.922+05:30ICWA Essay Writing Competition, 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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ICWA Essay Writing Competition, 2018</h1>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>Jul 31,2018 00:00 AM IST (GMT +5.30 Hrs)</span></span></div>
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<a class="share-n-track-links share-n-track-facebook" data-entity-id="274361" data-entity-type="task" data-text="Engage with MyGov and contribute to ICWA Essay Writing Competition, 2018." href="https://www.mygov.in//task/icwa-essay-writing-competition-2018/" id="1" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-fb1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Facebook (External non-government site opens in a new window)">Facebook</a><a class="share-n-track-links share-n-track-twitter ext" data-entity-id="274361" data-entity-type="task" data-text="" href="https://twitter.com/intent/tweet?url=https://www.mygov.in//task/icwa-essay-writing-competition-2018/&text=Contribute%20to%20the%20task%20on%20@MyGovIndia%20ICWA%20Essay%20Writing%20Competition,%202018..%20More%20details%20at" id="2" style="background: url("//www.mygov.in/sites/all/themes/mygov/images/ico-tw1.png") center 0px / 100% no-repeat scroll rgb(255, 255, 255); border-radius: 50%; color: #3192b0; display: inline-block; float: right; font-size: 12px; height: 20px; margin: 0px 5px 0px 0px; overflow: hidden; padding: 0px; text-decoration: none; text-indent: -400px; vertical-align: baseline; width: 20px;" title="Twitter (External non-government site opens in a new window)">Twitter</a></div>
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As part of its ‘Awareness Programme on Indian Foreign Policy’, Indian Council of World Affairs announces the third edition of ICWA Essay Competition for school students (15-18 years) and undergraduate/ post graduate students (18-25Years).</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Topics</strong><br style="margin: 0px; padding: 0px;" />The young writers this year have the opportunity to demonstrate their innovative thinking on the following topic:</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Junior Level (15-18 years):</strong><br style="margin: 0px; padding: 0px;" />‘Why climate change is important for India’s Foreign Policy?’ – (1500 words).</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Senior Level (18-25 years):</strong><br style="margin: 0px; padding: 0px;" />‘Is India’s Foreign Policy an instrument for our development?’ - (2500 words).</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Awards</strong></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Junior Level:</strong><br style="margin: 0px; padding: 0px;" />First Prize: Rs. 15000<br style="margin: 0px; padding: 0px;" />Second Prize: Rs. 10000<br style="margin: 0px; padding: 0px;" />Third Prize: Rs. 5000</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Senior Level:</strong><br style="margin: 0px; padding: 0px;" />First Prize: Rs. 25000<br style="margin: 0px; padding: 0px;" />Second Prize: Rs. 15000<br style="margin: 0px; padding: 0px;" />Third Prize: Rs. 10000</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">The last date of submission is 30th July, 2018</strong></div>
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<a href="https://static.mygov.in/rest/s3fs-public/mygov_15211807129017401.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions, Technical Parameters and Evaluation Criteria"><strong style="font-weight: 700; margin: 0px; padding: 0px;">Terms and Conditions, Technical Parameters and Evaluation Criteria</strong></a></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">for more information visit <a href="https://www.mygov.in/task/icwa-essay-writing-competition-2018/" target="_blank">icwa-essay-writing-competition-2018</a> </strong></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-14549148039509961342018-05-07T11:50:00.000+05:302018-05-07T11:50:37.710+05:30Directorate General of Civil Aviation (DGCA) Logo and Motto Design Competition<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-size: large;">Directorate General of Civil Aviation (DGCA) Logo and Motto Design Competition</span></h2>
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<span class="time_left" style="margin: 0px; padding: 0px;"><span class="open" style="margin: 0px; padding: 0px;">Last Date-</span><span class="open" style="margin: 0px; padding: 0px;"><span> </span>Jun 15,2018 10:00 AM IST (GMT +5.30 Hrs)</span></span></div>
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Directorate General of Civil Aviation (DGCA) is the regulatory body governing the safety aspects of Civil Aviation in India. DGCA intends to create a “logo” and “Motto” reflecting its role, functions which can be easily comprehended by the common man. DGCA vision is to endeavor and promote safe and efficient Air Transportation through regulation and proactive safety oversight system.</div>
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DGCA invites entries for the creation of a “Logo” and a “Motto” for its office.</div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">Last date of submission is 15th June, 2018, at 10:00AM</strong></div>
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Click here to read<span> </span><a href="https://static.mygov.in/rest/s3fs-public/mygov_152515223428876924.pdf" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank" title="Terms and Conditions"><strong style="font-weight: 700; margin: 0px; padding: 0px;">Terms and Conditions</strong></a></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">For any contest-related queries, please write to:<br style="margin: 0px; padding: 0px;" />Ms. Shubha Thakur<br style="margin: 0px; padding: 0px;" />Joint Director General, DGCA<br style="margin: 0px; padding: 0px;" /><a class="mailto" href="mailto:sthakur@nic.in" style="color: #3192b0; font-size: 13.02px; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" title="sthakur@nic.in (link sends e-mail)">sthakur@nic.in</a></strong></div>
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<strong style="font-weight: 700; margin: 0px; padding: 0px;">for more information visit <a href="https://www.mygov.in/task/directorate-general-civil-aviation-dgca-logo-and-motto-design-competition/" target="_blank">Logo and Motto Design Competition</a></strong></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-6535203868444986572018-04-30T00:59:00.000+05:302018-04-30T00:59:05.130+05:30Osmania University B.Ed. Syllabus 2017-2019<div dir="ltr" style="text-align: left;" trbidi="on">
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">Osmania University B.Ed. Syllabus 2017-2019<o:p></o:p></span></b></div>
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">B.Ed Semester – I Syllabus<o:p></o:p></span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">A. Theory</span></b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";"><br />
</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">EDN
– 01 - Paper - I <span style="mso-tab-count: 1;"> </span>Philosophical
Perspectives of Education</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";"><br />
</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">EDN
-02 – Paper – II <span style="mso-tab-count: 1;"> </span>Assessment for
Learning</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";"><br />
</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">EDN-03
– Paper – III <span style="mso-tab-count: 1;"> </span>Psychology of
Childhood and Adolescence</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";"><br />
</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">EDN-04-
Paper – IV(a) <span style="mso-tab-count: 1;"> </span>Pedagogy of a school
subject (I / II Method ) </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">( <span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>Mathematics , Social Sciences, Biological
Science)<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-05-Paper – V (a) <span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Pedagogy
of a school subject ( I / II Method)<br />
( Languages, Physical Science )<o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">B. Practicum<o:p></o:p></span></b></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN 06 ( EPC1) – Paper VI <span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span><span style="mso-tab-count: 1;"> </span>Self Development (Communicative
English, Life Skills & Yoga<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">C. Internship – Phase I: 1 week<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-07-Paper-VII (a) Observation
Record (Observation of Regular Teachers Teaching)<o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">Semester – II<o:p></o:p></span></b></div>
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</span></span></span></b><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">Theory</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-04-Paper-IV (b)<span style="mso-tab-count: 1;"> </span>Pedagogy
of a school subject (I / II Method )<br />
( Mathematics , Social Sciences, Biological Science)<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-05-Paper-V (b) Pedagogy of a school subject ( I / II
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( Languages, Physical Science )<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-08-Paper-VIII<span style="mso-tab-count: 1;"> </span>Sociological
Perspectives of Education<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-09-Paper-IX<span style="mso-tab-count: 1;"> </span>Microteaching & Reflective Teaching (
I / II Method)<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-10-Paper-X<span style="mso-tab-count: 1;"> </span>Microteaching & Reflective Teaching
( I / II Method)<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN 11 (EPC2) – Paper -XI (a) ICT
Mediation in Teaching – Learning<o:p></o:p></span></div>
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</span></span></span></b><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Internship – Phase II – 4 weeks<o:p></o:p></span></b></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-12-Paper-XII (a)<span style="mso-tab-count: 1;"> </span>Teaching Practice-Period plan Record
(10 lessons) ( I /<br />
II Method)</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EDN-13-Paper-XIII (a)<span style="mso-tab-count: 1;"> </span>Teaching Practice-Period plan Record
(10 lessons) ( I /<br />
II Method)<o:p></o:p></span></div>
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Jyothihttp://www.blogger.com/profile/15266745132961428157noreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-59490291807499356482017-12-19T23:25:00.003+05:302017-12-20T11:09:58.768+05:30FIGURES OF SPEECH<h2 style="text-align: center;">
<b><i><span style="font-family: "times" , "times new roman" , serif; font-size: large;">FIGURES OF SPEECH</span></i></b></h2>
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<b><i><span style="font-family: "times" , "times new roman" , serif;">FIGURES OF SPEECH<o:p></o:p></span></i></b></div>
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<span style="font-family: "times" , "times new roman" , serif;">A Figure of Speech is a departure from the ordinary form of expression, or the ordinary course of ideas in order to produce a greater effect.<span class="tgc">Figures of speech</span><span class="tgc"> often provides emphasis, freshness of expression, or clarity.<o:p></o:p></span></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figurative language is the opposite of literal language. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Literal language means exactly what it says. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figurative language means something different to (and usually more than) what it says on the surface</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Functions of Figures of Speech:</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">To arrest the attention and retain it<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">To stimulate the imagination<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">To excite the emotions<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">To compel by their Force and to allure by their charm<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">To persuade or to please<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figures of Speech may be classified as under:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figures of Speech may be classified as under:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">a) Those based on Resemblance such as Allegory, Apostrophe, Euphemism, Imagery, </span><span style="font-family: "times" , "times new roman" , serif;">Metaphor, Pathetic Fallacy, Personification and Simile</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">b) Those based on contrast such as Antithesis, Epigram, Oxymoron, Paradox and Pun<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">c) Those based on association such as Metonymy, Symbol and Synecdoche<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">d) Those based on construction such as Anticlimax, Climax, Colloquialism, Exclamation, </span><span style="font-family: "times" , "times new roman" , serif;">Interrogation, Pathos, Rhetorical Question and Transferred Epithet</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">e) Those based on repetition such as Alliteration, Anaphora, Assonance, Refrain and </span><span style="font-family: "times" , "times new roman" , serif;">Repetition</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">f) Those based on overstatement or vice versa such as Hyperbole and Litotes<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">g) Those based on moral and criticism such as Fable, Parable and Irony<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figures of speech that play with the literal meaning of words are called tropes, Tropes (from the Greek <i>tropein</i>, to turn) while figures of speech that play with the order or pattern of words are called schemes. Schemes (from the Greek <i>schēma</i>, form or shape)<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Figures of speech can take many forms. A figure of speech can involve a single word, a phrase, an omission of a word or phrase, a repetition of words or sounds, or specific sentence structures.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. Simile:- </span></h2>
<span style="font-family: "times" , "times new roman" , serif;">In a Simile a comparison is made between two objects of different kinds which have however at least one point in common.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The Simile is usually introduced by such words as like, as or so. Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. The Assyrian came down like a wolf on the fold.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. The righteous shall flourish as the palm tree.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. She is as pretty as a picture<span style="font-size: 14pt;"><o:p></o:p></span></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. He fights like a lion.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. How far that little candle throws his beams! So shines a good deed in a naughty world.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The following are some common similes of everyday speech:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Mad as a March Hare; as proud as a peacock; as bold as brass; as tough as leather; as<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">clear as crystal; as good as gold; as old as the hills; as cool as a cucumber.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Note: - A comparison of two things of the same kind is not a Simile.</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. Metaphor:- </span></h2>
<span style="font-family: "times" , "times new roman" , serif;">A Metaphor is an implied Simile. It does not, like the Simile, state that<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">one thing is like another or acts as another, but takes that for granted and proceeds as if<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">the two things were one.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Thus, when we say, 'He fought like a lion' we use a Simile, but when we say, 'He was a<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">lion in the fight', we use a Metaphor.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. The camel is the ship of the desert.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. Life is a dream.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. The news was a dagger to his heart.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. Revenge is a kind of wild justice.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Note 1:- <span style="font-size: 10pt;">Every SIMILE can be compressed into a METAPHOR, and Every METAPHOR can be expanded into a SIMILE.</span><o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Richard fought like a lion (Simile),<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Similarly, instead of saying,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The camel is the ship of the desert (Metaphor).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">we may expand it and say,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">As a ship is used for crossing the ocean, so the camel is used for crossing the desert(Simile).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Other examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Variety is the spice of life (Metaphor).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">As spice flavours food, so variety makes life more pleasant (Simile).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The waves broke on the shore with a noise like thunder (Simile).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The waves thundered on the shore. (Metaphor)</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. Personification:-</span></h2>
<span style="font-family: "times" , "times new roman" , serif;"> In Personification inanimate objects and abstract notions are spoken<a href="https://www.blogger.com/null" name="_GoBack"></a> of as having life and intelligence.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1.<span style="font-size: 10pt;"> Death lays its icy hands on King. <br />
</span>2. Laughter holding both her sides.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. Death lays his icy hand on kings.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. Pride goes forth on horseback, grand and gay,But Cometh back on fool, and begs its way.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">. 5. Necessity knows no law.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> 6. Hope springs eternal<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> 7. Let the floods clap their hands.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> 8. I kissed the hand of death.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">NOTE- </span><span style="font-family: times, "times new roman", serif;">We frequently use personification - whether we know it or not - when we describe</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">- a promising morning<br />- a treacherous sea<br />- a thankless task<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The wind whispered through dry grass.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The flowers danced in the gentle breeze.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Time and tide waits for none.</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. Apostrophe:- </span></h2>
<span style="font-family: "times" , "times new roman" , serif;">An Apostrophe is a direct address to the dead, to the absent, or to apersonified object or idea. This figure is a special form of Personification.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. Milton! Thoushouldn’t be living at this hour.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. O Friend! I know not which way I must look for, comfort,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. Roll on, thou deep and dark blue Ocean-roll!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. O death! Where is thy sting? O grave! Where is thy victory?<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. O liberty, what crimes have been committed in thy name?<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">6. <span style="font-size: 10pt;">Roll on! Thou deep and dark blue Ocean, roll. <br />
</span>7. O Solitude !where are the charms that sages have seen in thy face ?</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. Hyperbole:- </span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Hyperbole is an exaggeration and things are made to appear greater or lesser than they usually are. Hyperbole is a <a href="http://en.wikipedia.org/wiki/Literary_device" title="Literary device">literary device</a> often used in <a href="http://en.wikipedia.org/wiki/Poetry" title="Poetry">poetry</a>, and is frequently encountered in casual speech. Occasionally, newspapers and other media use hyperbole when speaking of an accident, to increase the impact of the story. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">No one imagines that a hyperbolic statement is to be taken literally. It can also be termed as OVERSTATEMENT. It may be used to evoke strong feelings or to create a strong impression, but is not meant to be taken literally.<br />Examples:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> I. The burglar ran as fast as lightning. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> II. The professor's ideas are as old as the hills.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> III. The troops were swifter than eagles and stronger than lions.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> IV. Her brain is the size of a pea. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> V. I have told you a million times not to lie!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"><span style="font-size: 10pt;"> VI</span>My grandmother is as old as the hills.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> VII Your suitcase weighs a ton!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> VIII She is as heavy as an elephant!</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">6. Euphemism: -</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Euphemism consists in the description of a disagreeable thing by an agreeable name. <br />Examples:<br /> You are telling me a fairy tale. (You are telling me lies) <br /> He is gone to heaven. (He is dead) <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> You are becoming a little thin on top (bald).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> Our teacher is in the family way (pregnant)</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">7. Antithesis:-</span></h2>
<span style="font-family: "times" , "times new roman" , serif;"> In antithesis a striking opposition or contrast of words or sentiments ismade in the same sentence. It is employed to secure emphasis.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. Man proposes, God disposes.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. Not that I loved Caesar less, but that I loved Rome more.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3.United we stand, divided we fall.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> To err is human, to forgive is divine.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> We look for light, but all is darkness<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. Give every man thy ear, but few thy voice.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. Speech is silver, but silence is golden.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">6. Many are called, but few are chosen.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">7. He had his jest, and they had his estate.</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">8. Oxymoron:- </span></h2>
<span style="font-family: "times" , "times new roman" , serif;">Oxymoron is a special form of Antithesis, whereby two contradictoryqualities are predicted at once of the same thing.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">An Oxymoron is when two terms or words are used together in a sentence but they seem to contradict each-other. Oxymoron is a statement which, on the surface, seems to contradict itself - a kind of crisp contradiction. An oxymoron is a figure of speech that deliberately uses two differing ideas. This contradiction creates a paradoxical image in the reader or listener's mind that generates a new concept or meaning for the whole. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> Life is bitter sweet.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> He is the wisest fool of them all.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> He was condemned to a living death.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">His honour rooted in dishonourstood.And faith unfaithful kept him falsely true.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"I can resist anything, except temptation." - Oscar Wilde<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"I like a smuggler. He is the only honest thief." - Charles Lamb<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"Modern dancing is so old fashioned." - Samuel Goldwyn<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"A business that makes nothing but money is a poor business."</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">9. Epigram: - </span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">An Epigram is a brief pointed saying frequently introducing antitheticalideas which excite surprise and arrest attention.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. The child is father of the man.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. A man can't be too careful in the choice of his enemies.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. Fools rush in where angels fear to tread.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. In the midst of life we are in death.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. He makes no friend, who never made a foe.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">6. Know then thyself, presume not God to scan;<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">7.The proper study of mankind is man,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">8. The fool doth think he is wise, but the wise man knows himself to be a fool,</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">10. Irony: -</span></h2>
<span style="font-family: "times" , "times new roman" , serif;"> Irony is a mode of speech in which the real meaning is exactly the opposite<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">of that which is literally conveyed.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">As soft as concrete<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> As clear as mud<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> He was suspended for his little mishap.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> The homeless survived in their cardboard palaces.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> The butter is as soft as a marble piece.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> Here, under leave of Brutus, and the rest,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">(For Brutus is an honourable man)<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">I come to speak in Caesar’s funeral.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Here the use of the word, “honourable” is ironical.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">11. Pun: -is a word or phrase used in two different senses. It is usually used in plays where one word has two different meanings and is used to create humor. Pun is a play of words – either their different meanings or upon two different words sounding the same.<br />Humorous use of a word to suggest different meanings or of words of the same sound and different meanings create humor and interest while reading also. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. Is life worth living? It depends upon the liver.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. An ambassador is an honest man who lies abroad for the good of his country.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. Truly, Sir, all that I live by is with the awl; I<b> </b>meddle with no tradesman’s matters, nor women's matters, but with <b>awl.</b><o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. Time flies like an arrow. Fruit flies like a banana.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. An elephant’s opinion carries a lot of weight.<o:p></o:p></span></div>
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<span style="font-family: times, "times new roman", serif;">12. Metonymy:- </span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">In Metonymy (literally, a change of name) an object is designated by </span><span style="font-family: times, "times new roman", serif;">the name of something which is generally associated with it.</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Some familiar examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The Bench, for the judges.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The House, for the members of LokSabha.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The laurel, for success.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Red-coats, for British soldiers.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Bluejackets, for sailors.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The Crown, for the king.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Since there are many kinds of association between objects, there are several varieties of<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Metonymy.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Thus a Metonymy may result from the use of:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">(i)The sign for the person or thing symbolized; as,You must address the chair (i.e., the chairman).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">From the cradle to the grave (i.e., from infancy to death).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">(ii)The container for the thing contained; as, the whole city went out to see the victorious general.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The kettle boils.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Forthwith he drank the fatal cup.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">He was playing to the gallery.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">He has undoubtedly the best stable in the country.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">(iii) The instrument for the agent; as,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The pen is mightier than the sword.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">13. Synecdoche:-</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;"><span class="st">A </span><em>synecdoche</em><span class="st"> is a figure of speech in which a term for a part of something refers to the whole of something or vice versa.</span><o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The word “bread” can be used to represent food in general or moneyhe is the breadwinner; music is my bread and butter).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">All hands (i.e., crew) to the pumps.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Uneasy lies the head that wears a crown.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">A fleet of fifty sail (i.e., ships) left the harbour.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">All the best brains in Europe could not solve the problem.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">He has many mouths to feed.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">(ii) The whole used to designate a part; as,<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">England (i.e., the English cricket eleven) won the first test match against Australia.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The phrase “gray beard” refers to an old man.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The word “sails” refers to a whole ship.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The word “suits” refers to businessmen.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The word “boots” usually refers to soldiers.</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">14. Transferred Epithet: -</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">A <em>transferred epithet</em> is a <a href="https://www.thoughtco.com/what-are-figures-of-speech-1690858">figure of speech</a> in which an <a href="https://www.thoughtco.com/what-is-an-epithet-1690668">epithet</a>(or adjective) grammatically qualifies a <a href="https://www.thoughtco.com/noun-in-grammar-1691442">noun</a> other than the person or thing it is actually describing<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. He passed a sleepless night.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. The ploughman homeward plods his weary way.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. "The new man wrote a question at which I stared in <em>wide-eyed amazement</em>:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">15. Litotes: -<span class="tgc">is an understatement in which a positive statement is expressed by negating its opposite. ... The classic example of litotes is the phrase “not bad.” By negating the word “bad,” you're saying that something is good, or at least OK. However, in most contexts it's an understatement.</span><o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. I am a citizen of no mean (= a very celebrated) city.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. The man is no fool (= very clever).<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. I am not a little (= greatly) surprised.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. He is not the friendliest person. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">5. It wasn’t a terrible trip. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">6. She is not unkind</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">16. Exclamation:- </span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">In this figure the exclamatory form is used to draw greater attention<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">to a point than a mere bald statement of it could do.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. What a piece of work is man!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. How sweet the moonlight sleeps upon this bank!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">3. O what a fall was there, my countrymen!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">4. “What exceptional children these are!” <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">17. Climax: - is the arrangement of a series of ideas inthe order of increasing importance.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1. Simple, erect, severe, austere, sublime.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">2. What a piece of work is man! How noble in reason, how infinite in faculties! Inaction, how like an angel ! In apprehension, how like a god!</span></div>
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<span style="font-family: "times" , "times new roman" , serif;">18. Anticlimax:- </span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Anticlimax is the opposite of Climax-a sudden descent from higher to lower. It is chiefly used for the purpose of satire or ridicule.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:-<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">1.<span style="font-size: 7pt;"> </span>The soldier fights for glory, and a shilling a day.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> 2. She lost her husband, her children and her purse.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> 3. He is a great philosopher, a member of parliament and plays golf well.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">19. Interrogation is asking of a question not for the sake of getting an answer, but to put a point more effectively. <br />Examples: <br />Am I my brother’s keeper? <br />Who is here so vile that will not love his country?<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">When can their glory fade?<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">What men or gods are these? <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Am I a fool to do such a thing?<o:p></o:p></span></div>
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<br /><br /><span style="font-family: "times" , "times new roman" , serif;">20. ALLITERATION-</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Alliteration is a series of words that begin with the same letter. Alliteration consists of the repetition of a sound or of a letter at the beginning of two or more words.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> I. Dirty dogs dig in the dirt.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> II. Cute cats cooking carrots.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> III. Some slimy snakes were slowly slithering.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> IV. Purple pandas painted pictures<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> V. White whales waiting in the water.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"> VI. She sells seashells.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">21. ONOMATOPOEIA-</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Onomatopoeia is a figure of speech where a word is used to represent a sound. When you name an action by imitating the sound associated with it, this is known as onomatopoeia.Examples of onomatopoeia are also commonly found in poems and nursery rhymes written for children. Onomatopoeic words produce strong images that can both delight and amuse kids when listening to their parents read poetry. Some examples of onomatopoeia poems for children are <i>Baa Baa Black Sheep</i> and <i>Old Macdonald had a farm-eeaeeaoo</i><o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Zip goes the jacket<br />" Zip" is an onomatopoeia word because it sounds like a jacket is zipping up.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"Zip" is an example of onomatopoeia because it sounds like what it is. When you zip up a zipper the sound the zipper makes sounds like a zipper. Here are other onomatopoeia words:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Boom, bang, slash, slurp,<br />gurgle, meow,and woof<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The buzzing bee flew away.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The sack fell into the river with a splash.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The books fell on the table with a loud thump.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">He looked at the roaring sky.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The rustling leaves kept me awake.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">22. Paradox is a statement or a general truth which may sound absurd or illogical, but on deeper analysis, it may make complete sense.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">This is the beginning of the end. <br />Mozambique is a rich country of poor people. <br />The following sentence is true. <br />The above sentence is a lie. <br />Please ignore the notice.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">O serpent heart, hid with a flowering face!<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">23. Tautology</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">Tautology is the use of unnecessary words to express the same idea.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples of Tautology:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The one sole survivor of the wreck was an American.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">He dwelt in a lonely isolation.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Morning sunrise.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Me myself personally cordially invite you to the party. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">“With malice toward none, and with charity for all.”<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Bad writing is writing that lacks the qualities of good writing.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Say it over again once more.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">24. Understatement</span></h2>
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<span style="font-family: "times" , "times new roman" , serif;">A figure of speech in which a writer or speaker deliberately makes a situation seem less important or serious than it is.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Example:<br />"The grave's a fine and private place,<br />But none, I think, do there embrace."<br />(Andrew Marvell, "To His Coy Mistress")<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">In the middle of an intense thunderstorm: "We're having a little rain."<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"The food was tolerable" - on the food that was prepared by the best chef in the world. <o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">"Mumbai is not the cheapest place in the world" - instead of saying Mumbai is expensive.<o:p></o:p></span></div>
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<h2>
<br /><span style="font-family: "times" , "times new roman" , serif;">25. Cliché</span></h2>
</div>
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<span style="font-family: "times" , "times new roman" , serif;">A cliché is an overused idea, word, phrase, orexpression that springs quickly to mind but soon<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: list .5in; text-indent: -9.0pt;">
<span style="font-family: "times" , "times new roman" , serif;">bores the user and the audience because itsfreshness and clarity had worn off.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Examples:<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">After all is said and done.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Better late than never.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Believe it or not.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">In a nutshell.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">See eye to eye<o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
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<span style="font-family: "times" , "times new roman" , serif;">26.Anaphora is a rhetorical term for when a writer or speaker repeats the same beginning of a sentence several times.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;"><strong>My life</strong> is my purpose. <strong>My life</strong> is my goal. <strong>My life</strong> is my inspiration.”<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The <strong>wrong person</strong> was selected for the <strong>wrong job</strong>, at the <strong>wrong time</strong>, for the <strong>wrong purpose</strong>.”<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">“<strong>Everything looked</strong> dark and bleak, <strong>everything looked</strong> gloomy, and <strong>everything</strong> was under a blanket of mist.”<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">“I want my money <strong>right</strong> now, <strong>right</strong> here, all <strong>right</strong>?”<o:p></o:p></span></div>
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<br /></div>
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<h2>
<span style="font-family: "times" , "times new roman" , serif;">27. Pathos</span></h2>
<span style="font-family: "times" , "times new roman" , serif;"><span style="font-size: 10pt;">Pathos or the emotional appeal means to persuade an audience by appealing to their emotions. </span></span>Pathos is the Greek word for both “suffering” and “experience.” The words empathy and pathetic are derived from pathos.</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times" , "times new roman" , serif;"> "There is a cancer growing in our nation" may refer to the drug problem or violence.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">Using the word "heartbroken" instead of sad<br />The pathos of the movie caused me to leave the theater with tears in my eyes.<span style="font-size: 12pt;"><o:p></o:p></span></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">The crooks used a pathos con to scam senior citizen into donating to a fake charity.<o:p></o:p></span></div>
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<br /></div>
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<h2>
<span style="font-family: "times" , "times new roman" , serif;">28. Assonance</span></h2>
</div>
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<span style="font-family: "times" , "times new roman" , serif;">Assonance takes place when two or more words, close to one another repeat the same vowel sound, but start with different consonant sounds.<o:p></o:p></span></div>
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<span style="font-family: "times" , "times new roman" , serif;">We l<b><u>i</u></b>ght f<b><u>i</u></b>re on the mountain.<o:p></o:p></span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "times" , "times new roman" , serif;">I feel depr<b><u>e</u></b>ssed and r<b><u>e</u></b>stl<b><u>e</u></b><o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "times" , "times new roman" , serif;">G<b><u>o</u></b> and m<b><u>o</u></b>w the lawn.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "times" , "times new roman" , serif;">Johnny went here and th<b><u>e</u></b>re and everywh<b><u>ere</u></b><o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "times" , "times new roman" , serif;">The engin<b><u>ee</u></b>r held the st<b><u>ee</u></b>ring to st<b><u>ee</u></b>r the vehicle.<o:p></o:p></span></li>
</ul>
<div style="margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 11pt; line-height: 115%;"><span style="font-family: "times" , "times new roman" , serif;">Go slow over the road. (repetition of the long o sound)<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times" , "times new roman" , serif;">Peter Piper picked a peck of pickled peppers (repetition of the short e and long i sounds)<o:p></o:p></span></div>
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<br /></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-70755169896592078062017-12-18T13:17:00.000+05:302017-12-18T13:17:23.179+05:30Group Discussion<div align="center" class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; text-align: center; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Unit V</span></b></div>
<div align="center" class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; text-align: center; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Group Discussion</span></b></div>
<div align="center" class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; text-align: center; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-bidi-font-size: 12.0pt;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; text-align: center; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-bidi-font-size: 12.0pt;">Group Discussion<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Group
discussion is an important activity in academic, business and administrative
spheres. It is a systematic and purposeful interactive oral process. Here the exchange
of ideas, thoughts and feelings take place through oral communication. The
exchange of ideas takes place in a systematic and structured way. The
participants sit facing each other almost in a semi-circle and express their
views on the given topic/issue/problem.</span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Why is a group
discussion an important activity?<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">It
is an effective tool in problem solving, decision making and personality
assessment. GD skills may ensure academic success, popularity and good
admission or job offer. Thus it is important to be able to take part in a GD
effectively and confidently. Participants should know how to speak with
confidence, how to exhibit leadership skills and how to make the group achieve
the goals.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The objective of
a selection in GD</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
is mainly to check your team playing skills. You have to understand the other
persons’ point of view, while making your point and ensure that your team as a
whole reaches a solution or agreement that is both feasible and accepted by all
team members.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Evaluation
Components<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">There
are<b> four major areas of evaluation</b>
in selection GDs:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="background: white; line-height: normal; margin-bottom: .1in; mso-add-space: auto; mso-list: l3 level1 lfo2; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">®<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Subject
knowledge, <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; mso-add-space: auto; mso-list: l3 level1 lfo2; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">®<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Oral
communication skills,<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; mso-add-space: auto; mso-list: l3 level1 lfo2; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">®<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Leadership
skills and <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="background: white; line-height: normal; margin-bottom: .1in; mso-add-space: auto; mso-list: l3 level1 lfo2; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">®<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Team
management</span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Subject
Knowledge</span></u></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">: <o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Participants
must possess a thorough understanding of the topic on which they are supposed
to speak. You must prepare yourself to talk on a wide range of subjects. Be
abreast of the current events, national and international affairs, burning
social and economical topics, scientific and environmental issues, key
newspapers’ controversial topics and any experience that may be expected of an
educated person. As a member of the group, you are expected to contribute
substantially to the discussion. The originality of your ideas, your knowledge
and initiative and your approach to the topic or case contribute to your
success in the group discussion. The best way to equip yourself is to read
daily newspapers, good magazines, national and international journals and also
watch new bulletins and informative programmes on the television. Internet is
the greatest boon which provides you with everything you are looking for. The
World Wide Web is a vast database of current authentic materials that present
information in multimedia form and reacts instantly to a user’s input.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
greater your knowledge of the subject, the more enthusiastic and confident you
will be during the discussion. Once you have understood the topic or issue, you
should be able to generate ideas as well as organize them so that you present
it well. You will have the ability to analyze facts or information in a
systematic way. A person putting forward new ideas that may work will be
accepted as the natural leader of the group. The panel will observe the ideas
put forward, their originality, the depth of analysis and their relevance to
the topic.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Problem
solving skills are essential and do not hesitate to give solutions. Your
approach to the case study will be observed keenly by the evaluators.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Oral Communication
Skills</span></u></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">:<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> If subject knowledge is important,
communication skills is more important as without expression, the knowledge is
of no use. As the exchange of ideas in a group discussion takes place through
speech, one of the pre-requisites of success in a GD is the ability to speak
confidently and convincingly. Good communication skills include active
listening, clarity of though and expression, apt language and proper non verbal
clues.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Listening
Skills: <o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">One
of the weaknesses of most human beings is that we love to listen to our own
voice rather than listen to others. Listening is as important as speaking in a
GD, unless you listen, you cannot contribute to the stated purpose of
communication. It is extremely important to listen very carefully, only then
you will be able to pick up the thread of discussion and continue. Only active
participation as a listener in a group makes a person a good leader. A leader
is identified by the panel.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Clarity of
thought and expression: <o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Clarity
is the art of making yourself clear to the audience. Only when your expressions
are clear, you can convince your team and the panel. More than words, it is the
tone in which they are spoken that conveys the message. You should not be too
loud or too soft. A lively and cheerful voice with appropriate modulations will
attract the audience. Proper articulation of words, achieved through phonetic
accuracy is very essential slang, and artificial accents are to be avoided.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Apt Language:<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
flow of language must be smooth. Use simple language and avoid long winding
sentences. Appropriateness of language demands that there should be no errors
of grammar. Do not use unfamiliar phrases and flowery language. Be precise. Be
polite and courteous.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Proper non
verbal clues: <o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Non
verbal clues include eye contact, body movements, gestures and facial
expressions. The panel very keenly watches the non verbal behavior of the team.
They generally evaluate the body language cues of the team to determine
personality factors such as nervousness, co-operation, frustration, weakness,
insecurity, self confidence, defensiveness, etc. A candidate who appears
professional is more likely to be noticed by the panel. A confident posture,
appropriate facial expressions and meaningful eye contact with the team will
create a good expression.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Team behavior</span></u></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">:</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Your
group behavior is reflected in your ability to interact with the other members
of the group. You must be mature enough to not lose your temper even if you are
proved wrong. You must be patient and balanced.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Your
success in a GD depends on how well you play the role of initiator, information
seeker, information giver, procedure facilitator, opinion seeker, opinion
giver, clarifier, summarizer, social-supporter, tension reliever, compromiser,
attacker, humorist and dominator.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
selection panel notes the differences in the amount of participation of the
members. They observe the silent spectators, the ever dominating but not
contributing much, member who participates actively exhibiting his knowledge
and the moderate ones. Your ability lies in analyzing the problem well and
making others to endorse your view. Finally while appreciating others point of
view, you should effectively present yours without contradicting other’s
opinions. Your ability in convincing the team is your success<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Leadership
Skills</span></u></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">: <o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
success of any team depends to a larger extent on its leader. The panel
evaluates a candidate’s personal skills which allow him to prove himself as a
natural leader in the GD. Though there is no appointed leader in a GD, a leader
emerges. Assertiveness, emotional stability, objectivity, selfconfidence,
decision making, discretion, initiative, good communication skills, patience,
persuasiveness and adaptability are some of the leadership qualities that are
immensely useful in proving oneself as a natural leader in GD.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">A
good leader should neither be very authoritative nor submissive but must be
democratic. Such leaders see to it that all the members in the team participate
and when there is a problem, try to deal with it amicably. Leaders should know
how to deal with the ‘bull dozers’, who make noise but do not have any logic.<o:p></o:p></span></div>
<h1 style="background: white; line-height: normal;">
<span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: normal;">Types of Group Discussion<o:p></o:p></span></h1>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; vertical-align: baseline;">
<span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-family: "Times New Roman", serif; font-size: 12pt;">A
typical GD comprises a small group of candidates. Each group is then given a
topic for discussion. The topic can be general or specific.<o:p></o:p></span></div>
<h2 style="background: white; line-height: normal; margin-top: 0in;">
<strong><u><span style="color: windowtext; font-size: 12.0pt; mso-bidi-font-weight: normal;">Topic-Based
Group Discussion:</span></u></strong><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></h2>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
Elaborating on each, let’s read what each type of topic-based
Group Discussion is all about:</div>
<h3 style="background: white; margin-bottom: 12.0pt; text-align: justify;">
<strong><span style="color: windowtext; font-size: 12.0pt; line-height: 115%;">Knowledge-Based
Topics: </span></strong><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%; mso-bidi-font-weight: bold;">Under this kind of group discussion, you require
in-depth information about the topic been given to you. You should be able to
support it with facts and figures. Your information should be substantial.<o:p></o:p></span></h3>
<h3 style="background: white; margin-top: 0in; text-align: justify;">
<strong><span style="color: windowtext; font-size: 12.0pt; line-height: 115%;">Abstract Topics</span></strong><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;"><o:p></o:p></span></h3>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
Under this type of a group discussion, the panellist gives a
topic which is absolutely out of the box. Abstract topics are more about
intangible things. These topics test your creativity and also, to some extent,
your thinking ability. Such topics can be interpreted in different ways by the
candidates. In such topics, your comprehension skills and communication skills
are judged.</div>
<h3 style="background: white; margin-bottom: 12.0pt; text-align: justify;">
<strong><span style="color: windowtext; font-size: 12.0pt; line-height: 115%;">Controversial Topics</span></strong><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;"><o:p></o:p></span></h3>
<div style="background: white; line-height: 21.0pt; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 10.0pt; text-align: justify;">
Such topics can
lead to an argument, they’re argumentative in nature. They are meant to
generate controversy and at the same time, judge the analytical skills of the
participant to see if he/ she can think rationally, without any bias and arrive
at a harmonious conclusion.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
Such topics are also given by the panelists so that
they can judge the maturity level of the students and they don’t start
screaming at other candidates., If, as a student, you are not in favour
of what another candidate is saying, then you should be smart enough to put
across your point candidly without / bashing the speaker.</div>
<h2 style="background: white; line-height: 36.0pt; margin-top: 0in;">
<b><u><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt;">Case-Based
Group Discussion</span></u></b><b><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt;">:</span></b><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></h2>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
Under a case-based group discussion, a situation or a
scenario is left to students for an open discussion. The information about the
situation will be provided to you, a problem regarding the same situation will
be given, all you will be asked for is to resolve it. Topics given during this
type of discussion are more management related, for example, the panelists
might give you a situation which could be a conversation/argument between an
employee and the boss etc.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
These are open end discussions, wherein nobody is right or
wrong, using their thinking ability they decide what they can do in such
situations etc. The panelist under the
case-based group discussion, look for the decision-making skills, his/her
ability to work in a team etc.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong>NOTE:</strong><a href="http://www.htcampus.com/college/indian-institute-management-ahmedabad/" target="_blank" title="IIM_AHMEDABAD"><span style="color: windowtext; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: major-fareast;"> </span><strong><span style="color: windowtext; text-decoration-line: none;">IIM A</span></strong></a>, <strong>IIM
Indore</strong> and <strong>IIT SOM Mumbai</strong> have
a case-based discussion rather than topic-based discussion in their selection
procedures.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong>TIP 1</strong>: Be updated with the
latest current affairs which will provide you to give facts and figures during
a Group Discussion which will value addition for you.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong>TIP 2</strong>: Practice topics
well in advance, manage a list of topics from various group discussions held in
the previous years, consult your friends or seniors who have been through the
same process.</div>
<div style="background: white; line-height: 21.0pt; margin-bottom: .0001pt; margin: 0in;">
<strong>PRACTICE
MAKES A MAN PERFECT!</strong></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Do’s of
participating in a GD:<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Listen to the
subject carefully <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Put down your
thoughts on a paper <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Initiate the
discussion if you know the subject well <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Listen to others
if you don’t know the subject <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Support you
point with some facts and figures <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">6.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Make short
contribution of 25-30 seconds 3-4 times <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">7.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Give others a
chance to speak <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">8.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Speak politely
and pleasantly. Respect contribution from other members. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">9.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Disagree
politely and agree with what is right. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l2 level1 lfo3; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">10.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Summarize the
discussion if the group has not reached a conclusion.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .1in; vertical-align: baseline;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Don’ts of
participating in a Group Discussion<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Initiate the
discussion if you do not have sufficient knowledge about the given topic. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Over speak,
intervene and snatch other’s chance to speak. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Argue and shout
during the GD<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Look
at the evaluators or a particular group member </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Talk
irrelevant things and distract the discussion </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">6.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Pose
negative body gestures like touching the nose, leaning back on the chair,
knocking the table with a pen etc. </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">7.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Mention
erratic statistics. </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">8.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Display
low self-confidence with shaky voice and trembling hands. </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">9.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Try
to dominate the discussion </span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="background: white; line-height: normal; margin-bottom: .1in; margin-left: 19.5pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l1 level1 lfo4; text-indent: -.25in; vertical-align: baseline;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">10.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Put others in an
embarrassing situation by asking them to speak if they don’t want.</span><span style="color: #333333; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Body
Language in a group discussion <o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">One of the most important elements of communication
is body language. Our gestures, hand movements, facial expressions etc come
under body language. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">When we communicate, it is very essential for us to
have the correct body language to avoid offence to anyone.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 45.0pt; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">In a group discussion, Positive body
gestures are a sign of confidence and security. They are a sign of active
participation and leave a good impression. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Positive gestures include Walking
upright, Shaking hands confidently etc. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Often body language conveys a lot of
messages that words may not. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">A positive body language increases an
impact on others. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Body language helps to build a rapport
with others. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">6.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Body language helps to understand what
others may try to convey. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">7.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Body language helps to control
aggression and conflicts. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; tab-stops: 45.0pt; text-indent: -49.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">8.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Body language can show you are energetic
in a group discussion. <o:p></o:p></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">When communicating, it is important for us to have
positive body gestures. Direct and steady eye contact is the most important of
them.</span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-75438669546100861382017-12-18T13:15:00.001+05:302017-12-18T13:15:52.210+05:30Giving Presentations<h2 style="line-height: normal; margin-top: 12pt; text-align: center;">
<b><span style="font-family: "Times New Roman", serif;"><span style="font-size: large;">Unit IV - Giving Presentations</span></span></b></h2>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.2
Giving Presentations</span></b></div>
<div style="background: white;">
<b><span style="color: #222222;">4.2.1 Dealing with fears<o:p></o:p></span></b></div>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">The
words "public speaking" cause fear and anxiety in the minds of
otherwise competent and confident people. Does the thought of speaking in front
of a group evoke fear, make you sweat, get your heart pounding? It's likely you
have glossophobia - the fear of public speaking.<o:p></o:p></span></div>
<div class="cb-split" style="background: white; line-height: 150%;">
<span style="color: #222222;">Stepping up to the podium not only positions you as an
expert in your area of business but provides effortless referrals and improved
sales opportunities.<o:p></o:p></span></div>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">Presenting
a non-sales informative speech warms up your target market and builds
trust. Unlike endless cold calls the people you present to and follow up with
are more receptive to listening to your offering of products and services.<o:p></o:p></span></div>
<div style="background: white;">
<span style="color: #222222;">Overcome your fear of
public speaking and boost your business with these 7 tips.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">1.
Start Small<o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">If
you're new to the world of public speaking, start small. Find a few friends and
family to practice on. Begin by speaking to smaller groups and build up from
there. The size of the audience makes no difference. If you know your
topic, you're pre-speaking fear will quickly evaporate.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">2.
Prepare<o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">Nothing
helps ease the fear of public speaking more than knowing your material. The
ability to connect with your audience comes from having the confidence you
won't get lost during your delivery.<o:p></o:p></span></div>
<div class="cb-split" style="background: white; line-height: 150%;">
<span style="color: #222222;">Rehearse several times before the big talk. Time your
presentation and always have back up material in case time is left over.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;">3. </span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">Don't Memorize</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;"> <o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">Mastering
the art of public speaking comes not from memorizing word for word your entire
speech. The real pros know their material by remembering key points and prompts
on sub topics and examples to cover.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">4.
Avoid Bullets<o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">The
majority of business presentations and speeches are boring monologues filled
with endless PowerPoint slides and bullet points. Trash the PowerPoint
presentation and make your material the focal point of the talk. If you do
use PowerPoint, take the approach of using visuals that quickly convey your
message.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;">5</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">. Reduce Stress</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;"><o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">The
most fearful moment of any presentation is the one minute before your stage
entrance. Use the tactic of elite athletes by visualizing a positive outcome
and using deep belly breathing to reduce stress and build confidence.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;">6</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">. Find a Friend</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;"><o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">Prior
to your public speaking on stage introduce yourself to a few members of the audience
in the front row. During your talk look these people in the eye to ease your
nerves and connect with your audience.<o:p></o:p></span></div>
<h3 style="background: white;">
<span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;">7</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-weight: normal;">. Engage the Audience</span><span style="color: #222222; font-family: "Times New Roman","serif"; font-size: 12.0pt; font-weight: normal; line-height: 115%;"><o:p></o:p></span></h3>
<div style="background: white; line-height: 150%;">
<span style="color: #222222;">Creating
a monologue presentation puts the entire task of informing and entertaining the
audience on you. Make your talk a two-way interaction with questions and
participation to reduce boredom and speak with ease. Having the group involved
also gives you time to reorganize your thoughts if things are going off track.<o:p></o:p></span></div>
<div style="background: white;">
<span style="color: #222222;">Make public speaking
part of your marketing function and boost your business success.<o:p></o:p></span></div>
<div class="cb-split" style="background: white;">
<span style="color: #222222;">Your
fear will evaporate over time and you will wonder why you didn't start sooner.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">4.2.2
Planning your Presentation<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">A presentation is a reflection of you
and your work. It’s your opportunity to showcase your expertise, demonstrate
your professionalism, and communicate information that will make a positive
impact on your audience. There’s a lot at stake here, and the time you spend
up-front, organizing your thoughts and creating a plan, will pay big dividends
later on. To ensures that you meet your objectives and that you deliver a presentation
that is meaningful for your audience.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Choosing Your Subject<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">When planning a
presentation, it’s useful to start with a wide focus and then drill down to
specific details that define your purpose and objectives. Otherwise, you won’t
know what areas to focus on, and you’ll end up with a “watered-down” presentation
that tries to achieve too much.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Therefore,
your first step is to identify the subject of your presentation. Your aim is to
be able to explain this in one concise sentence. For example, your subject could
be:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Improving processes in the sales department.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">How executives can manage stress.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Recruiting customer service staff.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">At
this stage, don’t be too concerned if your subject is quite broad, as you’ll
refine it later.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Understanding Your
Audience<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">You now know the subject of
your presentation. Next, it's time to think about the people who will watch and
hear it: your audience. Why is this so important? Imagine that you haven't
thought about what your audience wants to see and hear in your presentation.
Several minutes into your speech, you start to notice people looking bored.
Halfway through, some people start
playing with their smart phones and reading other documents. Your
self-confidence drops and you decide to wind up your presentation early just to
get out of the room. No presenter wants to experience this! You can avoid
similar situations by thinking about who your audience members are, why they
have shown up to hear you speak, and what they want to learn from you. Remember,
each audience is different, which is why you can't take a "one size fits all"
approach to your presentations. The more you tailor your presentation to fit the
wants, needs and expectations of your audience, the more successful you'll be.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Identifying the General
and Specific Purpose<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Once
you’ve identified your subject and better understand your audience, you can
determine the purpose of your presentation. What do you want to achieve and
why? Every presentation needs a purpose. You decided to give it for a reason,
and it’s important to understand what this reason is. After all, if you’re
unsure why you need to talk to your audience, your presentation won’t be as
effective and informative as it could be.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Here, it’s best first to
identify the <b>general </b>purpose of your presentation. From there, you can
develop a <b>specific </b>purpose that narrows down your objectives. Common
general purposes include the following:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To motivate.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To inform.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To persuade.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To demonstrate.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To teach.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level5 lfo2; text-autospace: none; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">To entertain.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">For example, imagine that
someone asked you to open your organization’s town hall meeting. Your general
purpose might be to <b>inform </b>the audience members about the program for
the day so that they know what to expect and when. Or, maybe you have planned a
presentation to your team about a new process. Here, your general purpose might
be to <b>demonstrate </b>how the system works. </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">precisely what
you want your audience to get from it. You need to word it from the audience’s
perspective. It also needs to be specific and realistic. For instance, if the
subject of your presentation is how workers can manage stress, and your general
purpose is to teach, it wouldn’t be helpful to have the following specific
purpose:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">After seeing my
presentation, workers in my organization will know how to manage<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">all the stress
in their life.</span></i><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">4.2.3
Structure/Outline of the presentation<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">When you provide information in a
well-structured format, and you use appropriate techniques to keep audience
members engaged and interested, then they’ll remember what you said and they’ll
remember you – for the right reasons. There is no “best” structure to use, as
this will depend on the type of presentation that you need to give, and your
level of experience. That said, it’s often most effective to structure a
presentation in three distinct but simple stages:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">i.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Introduction.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">ii.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Body.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">iii.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Conclusion.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Introduction<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Now that you’ve identified
what you want to cover in your presentation, you can develop your introduction.
Your introduction establishes the overall mood of your speech. This impression stays
with the audience throughout your presentation. Ways to create a strong first
impression with your introduction include the following:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Asking a rhetorical question (a question that you ask to make a
point rather<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">than to solicit an answer).<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Making a very strong, startling or unexpected statement.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Using a quote.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Telling a </span><span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">story</span><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Using an example or illustration.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Issuing a challenge or appeal.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Requesting a specific action.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Referring to a recent incident.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Using suspense.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 16.1pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo7; text-autospace: none; text-indent: 1.9pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 10.5pt; line-height: 115%;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Appealing to the audience’s self-interest.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Your introduction should
give an overview or a short summary of your presentation. You can also explain
what the topic is and why you want to cover it, and you can highlight what you
hope to accomplish with your presentation.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Body<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">The body consists of the key
points that you will make. It is the main part of your presentation. Clearly,
the body comes after the introduction. However, it’s useful to plan it first, so
that you can summarize your main points in your introduction. When you plan the
body of your presentation, it’s important to remember that the more points you
make, the less information your audience is likely to remember. Therefore, it’s
best to cover just three to five main ideas or points, if possible. This concept
stems from the </span><span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Chunking </span><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">principle, which says that information is easier to understand
when you present it in small, well-organized units. It’s important to present
your points in a logical order so that you don’t confuse your audience.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">How you structure the body
depends on what you want to achieve. If the purpose of your presentation is to
persuade or motivate, it’s useful to structure the body of your presentations
so that you convince your audience members that they need to deal with a
problem, before you tell them about the solution. For instance, if your
specific purpose is to excite team members about your organization’s new
strategy, your main points might be as follows:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo8; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Problems with current strategy (current problem).<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo8; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Description of the new strategy (solution).<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo8; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Advantages<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo8; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Disadvantages.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo8; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt; line-height: 115%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 115%;">Next actions.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Conclusion<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">Along with a strong
introduction, you also need to end your presentation on a high note, with a
powerful conclusion that sums up what you’ve said. In your conclusion, you
should summarize your main points one last time.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: #0067a2; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Research </span><span style="font-family: "Times New Roman", serif; font-size: 12pt; line-height: 150%;">suggests that people only remember about 25 percent of what they
hear or read, so you increase the chance of people retaining information when
you highlight the key message again at the end of your presentation. Your
conclusion should also make it clear to your audience members what they should
do next, regardless of whether this is a specific action or a change in their
outlook. </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">To come up with a strong conclusion, you can use the
same methods that you use to create a strong introduction. For instance, it can
be very effective to end your presentation with a quote, an example or an
amusing story.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">4.2.4 Delivering an effective
presentation<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> An effective presenter needs to be flexible,
energetic and enthusiastic. This guide will help you turn your written
presentation into an imaginative public performance. Other useful guides from
Student Learning Development: Planning an effective presentation, Using visual
aids<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Presentation as performance<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Making
a presentation puts you on public display. An audience not only listens to your
ideas, it also responds to the way you use your voice and your body. You need
more than a well written presentation to make an impact. You will also need to
deliver it in a lively, flexible and interesting way. In this leaflet we
suggest many ideas for invoking energy in your presentation style. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">To
begin with, imagine that you are in the audience for your presentation. What
might:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l6 level2 lfo4; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">grab
your attention?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l6 level2 lfo4; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">stimulate
your imagination?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l6 level2 lfo4; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">inspire
your confidence? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l6 level2 lfo4; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">develop
your understanding?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Six steps to becoming an effective
presenter <o:p></o:p></span></b></div>
<div class="MsoListParagraph" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 45.0pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l2 level2 lfo1; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Practice
<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">The
more familiar you are with your material the more you will be able to inspire
your audience’s trust and confidence. Do more than practice reading through
your material to yourself. If possible, stand up in a room and deliver your
presentation to the walls. Get used to hearing your own voice filling a room.
Familiarize yourself with the words and phrases in your presentation. Play
around with different volumes and see how well you can hear your own voice.
Above all, familiarize yourself with the main thrust of your argument and
explore how the individual elements of your presentation piece together. This
will help you to keep to your chosen objectives and avoid distractions when it
comes to your actual delivery.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Find
a way of making notes to support your presentation style. The most common form
of note making is to use index cards. These can be read at a glance. Use them
as visual prompts to guide you through your presentation. Use one card for each
main idea, including details of the supporting information for each point.
Connect your cards together with a tag or a piece of string so that they can't
get out of order.<o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: .75in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l2 level2 lfo1; tab-stops: 28.35pt; text-indent: -27.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Assert
yourself <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">An
effective presenter needs to be assertive, not aggressive. There are two
important Ps.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Posture<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> It is important to appear confident at all
times. Different postures create different moods. A very formal, upright and
still posture will create a very different atmosphere from a relaxed and active
one. Remember to match your physical behaviour to the objectives underpinning
your presentation. If you want to be either formal or informal, make deliberate
choices about your physical style and stick to these.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Presence<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> Have the confidence to fill your space in
front of an audience. Avoid apologising for your presence by saying “sorry”
(although you must be polite if circumstances so demand – e.g. the session is
running over time, or the microphone has stopped working). Also, avoid physical
apologies by hiding behind a desk or lectern. You must be confident that the
audience wants to listen and that you have something interesting to tell them.
Don’t be afraid to wait for an audience to settle down before you start
speaking or to ask for quiet if this does not happen.<o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l2 level2 lfo1; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Make
contact with your audience <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">One
of the key challenges faced by the presenter is to establish links with her/his
audience (a poor presenter appears to be speaking to an empty room). Making
contact helps to maintain an audience's interest and encourages them to believe
that you are genuinely interested in talking to them. You can make contact with
your audience in a number of ways, including:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin-top: 12.0pt; mso-add-space: auto; mso-list: l7 level1 lfo5; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">eye
contact; <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin-top: 12.0pt; mso-add-space: auto; mso-list: l7 level1 lfo5; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">gestures; <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin-top: 12.0pt; mso-add-space: auto; mso-list: l7 level1 lfo5; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">spoken contact; <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; margin-top: 12.0pt; mso-add-space: auto; mso-list: l7 level1 lfo5; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">your
use of language.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Eye contact<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> Eye contact is part of everyday communication
and an audience can feel uncomfortable if they are denied it. Making eye
contact with individuals gives them a sense of involvement in your presentation
and helps to convey your objectives on a personal level. Make sure that you
share eye contact with all members of a small audience and all areas of a large
audience. Regularly shift your focus around the room, not so that you look
nervous, but to help involve as many people as possible in your talk.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Gesture<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">People
use their arms and hands in every day conversation to add emphasis or to help
describe events. Presenters will therefore look rather awkward if they keep
their hands in their pockets or rooted firmly at their sides. Use gestures to
welcome your audience, to add emphasis to your main points or to indicate an
ending. Try to use open gestures which move away from your body, extending them
out to your audience. This helps to break any audience/presenter divisions.
Make sure that all gestures are controlled and precise; too much movement will
appear nervous and unfocussed. Always watch against distracting your audience
from the content of your presentation. You should continually be trying to find
ways to help them listen and understand. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Spoken contact<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Acknowledge
your audience by making verbal contact with them. At the beginning of your talk
ask if they can see and hear you, or check that lighting and sound levels on
audio-visual equipment are satisfactory. During your presentation, ask
rhetorical questions that you can then answer (e.g. “How do we know this was
true?” or “So, what does this prove?”). At the end of your talk give the
audience an opportunity to ask questions or to clarify detail— this encourages
them to take ownership of your material. The use of questions is an important tool.
Questions involve your audience’s mind in a more stimulating way than simply
asking them to sit and listen to your talk. Draw an audience in with clear,
focused questions.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Language <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Your
use of language is particularly important in developing and sustaining a
relationship with your audience. Try using language that involves your
audience. For example, asking questions such as “What can we learn from this?”
or “How did we arrive at this conclusion?” involves your audience in an
exploratory process or discussion. When looking at visual aids, introduce them
by saying “If we look at this slide we can see that ..” or “This slide shows us
that…”. Use language that is welcoming and involving throughout your
presentation.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Use your voice<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> Your voice is a very flexible and effective
tool. You can use it in many different ways by varying the: <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; tab-stops: 28.35pt;">
<span style="font-family: Symbol; font-size: 12.0pt; line-height: 115%; mso-ascii-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-char-type: symbol; mso-hansi-font-family: "Times New Roman"; mso-symbol-font-family: Symbol;">·</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">
volume <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; tab-stops: 28.35pt;">
<span style="font-family: Symbol; font-size: 12.0pt; line-height: 115%; mso-ascii-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-char-type: symbol; mso-hansi-font-family: "Times New Roman"; mso-symbol-font-family: Symbol;">·</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">
pace <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; tab-stops: 28.35pt;">
<span style="font-family: Symbol; font-size: 12.0pt; line-height: 115%; mso-ascii-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-char-type: symbol; mso-hansi-font-family: "Times New Roman"; mso-symbol-font-family: Symbol;">·</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">
pitch.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Volume <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Make
sure that your voice is loud enough for your audience to hear clearly. Speaking
too loudly or too quietly can make it difficult for your audience to follow
your presentation. Listen to people speaking in normal conversation. They tend
to raise or lower their volume for emphasis. For example, they may speak loudly
when giving an instruction but softly when apologising. To add energy to your
presentation, use these colourful changes to your best advantage: a
conspiratorial whisper can draw an audience in; a loudly spoken exclamation can
make them sit up and listen.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Pace<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> Make sure that the speed of your delivery is
easy to follow. If you speak too quickly or too slowly your audience will have
difficulty following your talk. To add life to your presentation, try changing
the pace of your delivery. A slightly faster section might convey enthusiasm. A
slightly slower one might add emphasis or caution. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Pitch<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> The pitch of your voice also varies in day to
day conversation and it is important to play on this when making a
presentation. For example, your pitch will raise when asking a question; it
will lower when you wish to sound severe. Play around with the volume, pace and
pitch of your voice when practising your presentation. Find different ways of
saying the same sentence. Explore different ways of adding emphasis to your
main points. Always try to convey enthusiasm and energy through your use of
your voice. <o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l2 level2 lfo1; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Breathe<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> Always remember to breath steadily and deeply.
If you are anxious about making a presentation your breathing will become fast
and shallow. This will affect the quality of your voice and your ability to
speak clearly for extended periods of time. Try to take a few deep breaths
before you make your presentation, making a conscious effort to slow your
breathing down and taking in more air with each breath. During your
presentation, use pauses after questions or at the end of sections to allow
comfortable breathing patterns. Don’t be afraid to slow down the pace of your
presentation if your breathing becomes uncomfortable.<o:p></o:p></span></div>
<div class="MsoListParagraph" style="margin-bottom: 10.0pt; margin-left: 1.0in; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l2 level2 lfo1; tab-stops: 28.35pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Drink<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> It is a good idea to have some liquid to hand
to quench your thirst if you are speaking for a long time. However, be careful
not to gulp ice-cold water before you go on as this constricts your throat and
affects the quality of your voice. Drink a warm (not hot) cup of tea to relax
your throat and ease your speaking voice.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">And finally ... a note about humour
<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Only
use humour if you know it will work. Humour needs to be relaxed and confident -
if used badly, it will only heighten senses of awkwardness and anxiety if these
are already present. Use humour if you know you can and if you feel it is
appropriate to do so.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Conclusion <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-top: 12.0pt; tab-stops: 28.35pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Continually
explore your personal style using any or all of the above suggestions in
different combinations for different effects. Above all, remember two main
points: <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l4 level2 lfo3; tab-stops: 28.35pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">be yourself— even in the most formal of
surroundings you will need to be yourself. No one will be impressed if you try
to perform like a classical actor or act like a stand-up comedian;<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-list: l4 level2 lfo3; tab-stops: 28.35pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">avoid any behaviour that might be off-putting
to your audience— always be deliberate and clear in your use of your voice and
physical actions.<o:p></o:p></span></div>
<br />
<div class="MsoNormal">
<br /></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-40414786235547028332017-12-18T13:14:00.000+05:302017-12-18T13:14:09.478+05:30Interview Skills<h2 style="background: white; line-height: 18pt; margin-bottom: 0.0001pt; text-align: center;">
<b><span style="font-family: "Times New Roman", serif;"><span style="font-size: large;">Unit IV - Interview Skills</span></span></b></h2>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-bidi-font-size: 12.0pt;"><br /></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-bidi-font-size: 12.0pt;">Interview
Skills<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">A job interview
can be described as a mutual "exchange of information" because it
provides the candidate with an opportunity to both gain information about the department
and position, and to discuss his/her own skills, and career goals in relation
to the job.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The interview is
a conversation in which you and an employer exchange information. Your
objective is to get an offer of a job, and the employer's objective is to find
out the following: <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">What you have to offer
(your skills, abilities, basic knowledge). <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Who you are (your
personality, character, interests). <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Why you should be hired
(you have what they are seeking). <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">The
interviewer will try to determine whether you will be an asset to the
organization.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.2 The
Purpose of the Interview<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">It
is important to remember that the purpose of the interview is two-fold:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">(1) The employer needs to find
out if you are the best candidate for the job and<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">(2) you need to find out if this
is a good opportunity for you. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">From
the employers perspective, they want to find out: <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Can
you do the job? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do you have the appropriate
background, including education, skills, and experience? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do you have the expertise needed
to make you "stand out?"<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Are you able to learn and
adapt? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Will
you do the job? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do you want to work for this
company, or do you simply see it as a stepping-stone? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Are you aware of and honest
about your future goals and plans?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Are you motivated and eager to
learn? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Will
you fit in? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do you work well with others? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• How do you respond to
supervision and criticism? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do you have the skills to
balance where their team is currently weak? Do they like you?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">From
the candidate's perspective, you want to find out: <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
do I want my typical work day to look like? What are my career goals for the
next five years? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do I want to spend a lot of
time on the phone? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do I want to work with new
people every day?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Will this job help me to
achieve these goals? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
kind of work schedule do I want? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Does this position require a
great deal of overtime? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Will I be required to travel? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Are evening hours involved? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
kind of work setting do I want? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do I want to work mostly in the
office? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">• Do I want travel involved? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Am
I willing to relocate?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.3 Types of
Interviews<o:p></o:p></span></b></div>
<div class="MsoListParagraph" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The Phone Interview</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Due
to a company's geographic location, travel costs, and divergent schedules, a
phone interview may often be your initial contact with a prospective employer.
Therefore, we're offering some phone interview tips.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Objective
- The idea behind a phone interview is to gain an invitation for a personal
interview, and to gather more information for future steps in the process. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Preparation
- Have a pad, pen, and a copy of your resume near the phone. Use a phone in a
quiet area. Avoid any background noise. Also avoid using a cordless phone,
because they tend to transmit poorly.<o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">One-on-One Interview</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> This is the most common interview format and
is usually conducted on site by the hiring manager. The interview focuses on
questions to assess your skills, knowledge, and abilities specific to the job.
Tip: In addition to selling your key strengths, ask what problems the
supervisor is facing currently and then suggest strategies that he or she could
implement to resolve the issue.<o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Panel/group Interview<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> Three or more people, representing varied
departments within the company, typically conduct group interviews. These
representatives generally ask you questions that relate to their areas of
interest and expertise. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Tip:
Remember to direct your answers to the person who asks the question, but
maintain eye contact with other members of the group as well. Gather business
cards from the group. Place the cards in front of you in the configuration of
the people in the room to remember names and key in to their represented
functions. Following the interview, send a thank you note to each of the
participants, personalizing with comments or questions specific to that
individual or division.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level1 lfo6; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Video conferencing/ video interview<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level5 lfo8; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Make
sure the table is clean and neat. You don’t want to distract the interviewer. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level5 lfo8; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Be
aware that the microphone picks up all the noise in the room. Don’t tap your
pen or shuffle papers. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level5 lfo8; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> Make eye contact. If you don’t the camera will
be focused on the top of your head. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level5 lfo8; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Use
the Picture-in-Picture feature so you can see how you appear. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level6 lfo9; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
interview process will be the same as an in-person interview. The interviewer’s
objective (to screen candidates for employment) is the same. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level6 lfo9; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">You
will be asked the same type of interview questions. Also, be prepared to ask
questions.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.4 Preparing
for the Interview<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> You need to get your goals in focus. You need
to know what you want, where you want to be, who can employ you and, most
importantly, why you will be good at the job you seek. If you are undecided or
unsure about the jobs that best match your skills, interests, and background,
take time now to assess yourself and explore various career fields. It is very
difficult and can be frustrating to conduct a job search if you are unsure
about your career options.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Know Yourself <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Most
interviews include questions regarding your qualifications, education, campus
and community activities, prior work experience, personal characteristics,
skills, and career interests. To prepare for answering questions about
yourself, think about the following questions: <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo3; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Which
personality characteristics and skills do I want to talk about? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo3; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
job experiences are most relevant to this position? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo3; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
did I gain from my college education? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Focus
on those experiences that best sell you for the position for which you are
interviewing. Identify your three main strengths. Be able to cite specific
examples and apply these strengths directly to the requirements of the position
you are seeking. You should also be prepared to state the reasons why you
should be hired, what you have to offer the employer, and your interests in the
position.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Research the
Position <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Analyze
the job description and how your background, skills, and experience apply to
the position. Evaluate your interest in this career field and be able to
verbalize it. If the job description is limited, research similar jobs in
similar companies and look up information on the job title in various career
information resources, such as the O*Net. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Research the
Employer and Industry <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">It
is important to learn as much as you can about the employer before you
interview. By adequately researching the organization, you will have a much
better chance of creating a positive impression. The following questions can help
guide your research:<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
are the organization's philosophy and goals?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
are the size and structure of the organization? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
are the organization's products and services? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
is the organization known for? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
are the geographical locations of its plants, stores, or sales outlets? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">How
well is the organization doing? (growth patterns)<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Who
are the organization's clientele or customers and major competitors? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
are the organization's entry-level positions and career paths? <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l1 level1 lfo4; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">What
type of training does the organization offer its employees? <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">To
obtain information about the employer, read company annual reports, recruiting
brochures, promotional materials, job descriptions, trade journals, Wall Street
Journal, Fortune, Business Week, and other business publications. Faculty,
alumni, friends, and present employees can also be helpful sources of
information.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.5 During the
Interview</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">First
impressions</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
- First impressions take only thirty seconds. Establishing rapport, direct and
sustained eye contact, a firm handshake, a warm smile, good posture, and
introducing yourself in a confident manner are important ingredients. A
well-groomed, professional appearance is critical. Greet the interviewer with a
firm handshake, whether it is a woman or a man. (No one likes a weak
handshake.) Always maintain eye contact while shaking hands. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Smile</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> - A smile
denotes confidence in a candidate. Try to smile often. Also, don't be afraid to
use some hand animation while answering questions. This suggests enthusiasm in
a candidate. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Body Language</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> - Use good
posture, and look the interviewer right in the eye. Sit up straight. Never
slouch. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Speak Clearly</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> - Don't mumble.
It portrays a lack of confidence. Speak with assurance. This indicates
confidence. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Listen Before
Answering</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
- Allow the employer to begin the interview, but be prepared with some opening
statements or questions such as, "I understand that this position
involves…," or "What are you looking for in a job candidate?"
Make sure you understand the question. If not, ask the interviewer to clarify
it. Don't be afraid to take some time to think before answering. Interviewers
are impressed with someone who thinks out an answer before speaking.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> <b>Give
Brief Answers</b> - Make your answer concise and to the point. Rambling tends
to suggest that you really don't have the answer to the question(s) asked. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Previous
Employers</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
- Never, ever say anything negative about your present or previous employers.
No matter how much you may have disliked someone, find a way to give your
experiences a positive spin. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Be Truthful</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> - Don't lie
when asked about something you haven't done. The next question will be
"tell us about it." <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Know Your Resume</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> - Be prepared
to talk about every fact that is on your resume. Many people embellish their
accomplishments on their resumes. Avoid this, since the only point of reference
an interviewer has about you is the resume you provide to him/her beforehand. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Keep things at a
professional level </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">-
Sometimes near the end of an interview, the two parties start feeling
comfortable with each other. Don't let this comfortable feeling lead Page 3 of
5 you to telling them something about yourself that they really shouldn't know.
Always keep things at a professional level. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Look for Something
in Common</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
- This is something that has given us an edge in the past. Try to find a common
bond between yourself and your interviewer. If you are being interviewed in an
office, look at how the office is decorated. Look for something you can identify
with. Is his/her college diploma hanging on the wall? Did you attend a nearby
school, or perhaps one in the same Division? If so, make a quick comment about
it: "Did you attend Penn State? I attended the University of Michigan.
What a great football conference." Interviewers sometimes feel more
comfortable with people with whom they have something in common. This approach
has helped several candidates obtain a position over other qualified
candidates. Above all, be sincere.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.6 After the
Interview</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">
<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l2 level5 lfo7; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">v<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Send
a concise 1 – 3 paragraph thank-you letter within 24 to 48 hours of the
interview. Reiterate your interest in the position, mention anything you know
reinforces you as a good fit for the job, and your contact information. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l2 level5 lfo7; text-autospace: none; text-indent: -22.5pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">v<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">If
you are not selected for the job, it is OK to politely ask an interviewer which
area(s) you could improve on in the future!<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">4.1.7 How to
Dress for an Interview <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Good grooming<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Check
your hair, fingernails, and make-up application. Clothing should be neatly
pressed and shoes should be in good condition.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Dress
conservatively <o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">The
emphasis should be on appropriate dress; there is no rule that fits all people.
For male and female professionals, a conservative and properly fitting business
suit is recommended. If in doubt, dress up. Jewelry should be limited. Beards
and mustaches are generally accepted when nicely groomed<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Qualities
Employers Evaluate During the Interview <o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Self
concept, self confidence, goal setting, realistic assessment of strengths and
limitations <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Mature
behavior and judgment <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Communication
skills, the ability to interact with others, the ability to listen actively <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Leadership
potential, often demonstrated in extracurricular activities and on the job <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Personality,
enthusiasm, poise, cheerfulness, flexibility, sense of humor <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Patterns
of accomplishment <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Problem
solving and analytical abilities <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Interest
in and knowledge of career field <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Work
ethic, acceptance of responsibility, ability to keep commitments <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 40.5pt; margin-right: 0in; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l8 level5 lfo5; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Appearance,
dress and grooming<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman", serif; font-size: 12pt;">4.1.8 Interview Do’s and Don’ts<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "Times New Roman", serif; font-size: 12pt;"> <b>Do’s </b><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do make sure that your hands are attractive. This means spotlessly
cleaning with trimmed nails. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do make sure your hair is in place and conservative. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do pay attention to your scent. Women with powerful perfumes and
men with intense colognes can destroy interviews. Moderation is recommended. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do go to the rest room before you visit the employment lobby. It
is embarrassing to interrupt an interview, and you want to be as comfortable as
possible. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do get a good night’s sleep before each day that you search for
employment. If you yawn in the lobby or smother a yawn during the interview, it
will cost you. Be rested and at your alert best. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do look the interviewer in the eye. Recruiters place a lot of
emphasis on eye contact. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do try to sparkle! Use gestures in your conversation. Make sure
they are smooth and emphatic. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do smile. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;"> Do make sure you get the interview’s name right and use it a few
times in the interview. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do have some money with you. You never want to be in the
embarrassing position of having to say, “I don’t have any money with me.” The
employer will almost always pay any expenses for something the company asks you
to do. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do take notes if you wish. Write down some questions before you go
into the interview. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do let the interviewer set the pace of the interview. Let him or
her lead with the questions. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do let the interviewer decide when the interview is over. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l7 level1 lfo1; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Do
ask the interviewer when you will hear from him or her again if he or she does
not offer the information. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 12.0pt; mso-layout-grid-align: none; text-autospace: none;">
<b><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’ts </span></b><span style="font-family: "Times New Roman", serif; font-size: 12pt;"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-top: 12.0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t be late. In fact, plan to be early for any scheduled
interview. If you are late or arrive just in the nick of time, the interviewer
will start to wonder how prompt you might be after you start to work. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t wear your outer clothes into an interview. Take any kind of
overcoat off. Take rubber boots off and leave them in the employment lobby.
Wearing those to an interview gives the impression you are anxious and want to
leave. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t sit down until you are asked. Don’t worry about this, the
recruiter won’t make you stand-but if you move quickly to your chair and sit
down, you will appear forward. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t have anything in your mouth except your teeth-no gum, no
candies, no breath mints and no cigarettes (obviously!) <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t lean on or put your elbows on the interviewer’s desk. Sit
back in your chair, so the interviewer can see more of you. Sit erect. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t wear tinted glasses into an interview and if don’t wear your
eyeglasses all the time, don’t park them on top of your head. Take them off and
put them in your purse or pocket. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t carry an oversized handbag even if it is fashionable. Carry
a bag that is smaller and more manageable. Put it on the floor during the
interview. Never place it on the interviewer’s desk. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t have unusually long fingernails. This applied to men as well
as women. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t show your nervousness by drumming your fingers, swing your
leg, or cracking your knuckles. Don’t have any loose change in your pocket—most
of us tend to jingle it when we’re nervous. (You really shouldn’t have your
hands in your pockets in the first place.) <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t keep adjusting your clothes. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t fiddle with your hair. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t compare the recruiter’s office with others that you have
seen. The recruiter might decide that you have seen the inside of too many
employment offices, including his or hers. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t pick up anything from the recruiter’s desk unless you are
invited to do so. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t listen to any phone calls the recruiter may receive while
you are with him or her. It’s hard not to listen, but do you best to tune it
out. After such a phone call, don’t comment on something he or she said or ask
a question about the conversation. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t stand if someone else (man or woman) enters the recruiter’s
office. Keep your chair and don’t say anything to the visitor unless you are
spoken to first. If the recruiter introduces you to the person who came in,
then you may stand. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t inspect or read documents on the recruiter’s desk. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t
call the recruiter “sir” or “ma’am” too much. Respect is mandatory, but don’t
go overboard. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t overuse the interview’s name. Too much of that is annoying. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t be a comedian. Wisecracks and laughter can come later. Be
pleasant, but remember that the interviewing process is formal and serious. An
overly lighthearted approach will cause the interviewer to question the
seriousness of your purpose. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t give one or two word answers. The recruiter is trying to get
to know you. Talk to him or her. If you go into a shell, you probably won’t be
hired. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t dominate the conversation. Answer the questions thoroughly,
but don’t drone on forever. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t interrupt. It is inexcusable in an interviewing situation. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t use profanity even if the recruiter does. It can’t possibly
help your image. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t use a lot of slang. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t gush. You can be pleasant without being syrupy. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t say “you know” all the times. It’s, you know, annoying. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t call the interviewer by his or her first name, unless
invited to do so. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t slip into a speech-making or preaching tone of voice. You
are not on the Senate floor. You are in a conversation. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t mumble. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t chatter while the interviewer is reviewing your resume. Let
him or her read it in peace. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t interpret items on your resume until you are asked. Your
resume should be self-explanatory. If additional details are needed, the
interview will ask for them. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t try to overpower the recruiter with bragging or
overstatement. He or she will not respond well, and he or she is probably
skilled in recognizing distortions of background and experience. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t lie about anything. Sometimes candidates lie about their
salary. Recruiters often ask for proof, such as a W-2 form. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t criticize your present or past employer too much. If it is a
bad situation, you can mention it but don’t harp on it. Be objective instead of
complaining or bad mouthing. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t get angry or even irritated during the interview. You can be
firm—not angry—if the questioning becomes improper or begins to slip into
irrelevant areas. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t look at your watch during the interview. This tends to hurry
things along. Let the interview set the pace. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 1.85pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t ask, “Will I get the job?” or “Can I have the job?” Those
questions tend to push the recruiter and he or she will not like that. Rather
say, “I hope you can consider me as a candidate for this job” or I’m really
interested in the job.” <o:p></o:p></span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; text-autospace: none; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12pt;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman", serif; font-size: 12pt;">Don’t
talk about the salary until later in the hiring process or until the recruiter
brings it up. <o:p></o:p></span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-60060830114399448572017-12-18T13:12:00.000+05:302017-12-18T13:12:14.468+05:30Writing Effectively<h5 style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 24.0pt; margin-right: 0in; margin-top: 6.2pt; mso-list: l3 level2 lfo2; mso-pagination: none; tab-stops: 41.3pt; text-indent: -24.0pt;">
<span style="font-size: 12.0pt; line-height: 150%;"><br /></span></h5>
<h5 style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 24.0pt; margin-right: 0in; margin-top: 6.2pt; mso-list: l3 level2 lfo2; mso-pagination: none; tab-stops: 41.3pt; text-indent: -24.0pt;">
<span style="font-size: 12.0pt; line-height: 150%;"></span></h5>
<h2 style="line-height: 19.92px; margin: 6.2pt 0in 12pt 24pt; text-align: center; text-indent: -24pt;">
<span style="letter-spacing: -0.05pt; line-height: 24px;"><span style="font-size: large;">Writing Effectively</span></span></h2>
<h5 style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 24.0pt; margin-right: 0in; margin-top: 6.2pt; mso-list: l3 level2 lfo2; mso-pagination: none; tab-stops: 41.3pt; text-indent: -24.0pt;">
<span style="font-size: 12.0pt; line-height: 150%;"><br /></span></h5>
<h5 style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 24.0pt; margin-right: 0in; margin-top: 6.2pt; mso-list: l3 level2 lfo2; mso-pagination: none; tab-stops: 41.3pt; text-indent: -24.0pt;">
<!--[if !supportLists]--><span style="font-size: 12.0pt; line-height: 150%;">3.2<span style="font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Writing Effectively</span><span style="font-size: 12.0pt; line-height: 150%;"><o:p></o:p></span></h5>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 0in;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Although
some</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: .05pt; line-height: 150%;"> of </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">the following <span style="letter-spacing: -.05pt;">information</span> relates to either email or
paper<span style="letter-spacing: -.05pt;"> communication, </span>it is<span style="letter-spacing: -.05pt;"> mainly</span> geared <span style="letter-spacing: -.05pt;">towards email since so much </span>of our work involves email. <span style="letter-spacing: -.05pt;">However, </span>you can <span style="letter-spacing: -.05pt;">apply most </span>of the <span style="letter-spacing: -.05pt;">advice to
paper communication as </span>well.<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: .5in; margin-right: 0in; margin-top: 3.25pt; mso-list: l1 level3 lfo3; mso-pagination: none; tab-stops: 48.05pt; text-indent: -.5in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.3.1<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Subject<span style="letter-spacing: -.05pt;"> Lines</span></span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 25.85pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">When
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: .05pt; line-height: 150%;">you are</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> <span style="letter-spacing: -.05pt;">writing
</span>a <span style="letter-spacing: -.05pt;">letter </span>or <span style="letter-spacing: -.05pt;">an email, the </span>subject line of the<span style="letter-spacing: -.05pt;"> </span>communication <span style="letter-spacing: -.05pt;">is like </span>the headline in a newspaper. It <span style="letter-spacing: -.05pt;">calls </span>your attention to the <span style="letter-spacing: -.05pt;">communication
</span>and <span style="letter-spacing: -.05pt;">should also </span>let <span style="letter-spacing: .05pt;">you </span>know <span style="letter-spacing: -.05pt;">what
</span>it <span style="letter-spacing: -.05pt;">is </span>about. The <span style="letter-spacing: -.05pt;">best subject lines will also tell </span>you <span style="letter-spacing: -.05pt;">what needs to be done</span>–<span style="letter-spacing: -.05pt;">and will </span>let <span style="letter-spacing: -.05pt;">the recipient prioritize which emails </span>to open <span style="letter-spacing: -.05pt;">first </span>and <span style="letter-spacing: -.05pt;">which </span>ones <span style="letter-spacing: -.05pt;">to </span>ignore <span style="letter-spacing: -.05pt;">for </span>later (or altogether!)<o:p></o:p></span></div>
<div class="MsoBodyText">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">What</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">
do <span style="letter-spacing: -.05pt;">these</span> subject lines tell you<span style="letter-spacing: -.05pt;"> about the information </span>that will <span style="letter-spacing: -.05pt;">follow?</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 6.0pt; mso-list: l2 level4 lfo4; mso-pagination: none; tab-stops: 51.15pt; text-indent: -13.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Response to </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Your <span style="letter-spacing: -.05pt;">Email</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 2.65pt; mso-list: l2 level4 lfo4; mso-pagination: none; tab-stops: 51.15pt; text-indent: -13.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Question</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 2.6pt; mso-list: l2 level4 lfo4; mso-pagination: none; tab-stops: 51.15pt; text-indent: -13.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Hello</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 2.7pt; mso-list: l2 level4 lfo4; mso-pagination: none; tab-stops: 51.15pt; text-indent: -13.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Meeting</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 2.65pt; mso-list: l2 level4 lfo4; mso-pagination: none; tab-stops: 51.15pt; text-indent: -13.5pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Information for</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"> you<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 22.85pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; line-height: 150%;">By
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">these
<span style="letter-spacing: -.05pt;">subject lines, </span>can you <span style="letter-spacing: -.05pt;">tell </span>any<span style="color: red;"> </span><span style="letter-spacing: -.05pt;">information </span>about what <span style="letter-spacing: -.05pt;">will follow? Sure, the first</span> one could be <span style="letter-spacing: -.05pt;">clear </span>if the receiver <span style="letter-spacing: -.05pt;">has </span>only <span style="letter-spacing: -.05pt;">written
</span>one email that day. But <span style="letter-spacing: -.05pt;">most </span>of
us handle dozens, if not hundreds, of <span style="letter-spacing: -.05pt;">emails
every week. It’s </span>unlikely <span style="letter-spacing: -.05pt;">the
receiver will </span>remember exactly what you <span style="letter-spacing: -.05pt;">are </span>responding to.<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 3.75pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">The <span style="letter-spacing: -.05pt;">other subject lines are too general. They </span>don’t
<span style="letter-spacing: -.05pt;">specify what information will </span>be <span style="letter-spacing: -.05pt;">contained </span>or <span style="letter-spacing: -.05pt;">what action </span>the recipient needs to <span style="letter-spacing: -.05pt;">take. </span>If there <span style="letter-spacing: -.05pt;">is important </span>or
urgent <span style="letter-spacing: -.05pt;">information </span>included, <span style="letter-spacing: -.05pt;">it might </span>go <span style="letter-spacing: -.05pt;">unread </span>Or opened, <span style="letter-spacing: -.05pt;">scanned, </span>and
dismissed. Instead, try <span style="letter-spacing: -.05pt;">subject lines<span style="color: red;"> </span></span>such
as:<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: .65pt; mso-list: l0 level2 lfo1; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Information </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">on
Open <span style="letter-spacing: -.05pt;">House </span>Tuesday, <span style="letter-spacing: -.05pt;">June </span>22, 2010–<span style="letter-spacing: -.05pt;">Please </span>RSVP!<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.65pt; mso-list: l0 level2 lfo1; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Question Regarding the Change in <span style="letter-spacing: -.05pt;">Health </span>Benefits–Response <span style="letter-spacing: -.05pt;">Needed</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.65pt; mso-list: l0 level2 lfo1; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Meeting <span style="letter-spacing: -.05pt;">Requested </span>on <span style="letter-spacing: -.05pt;">New Website
Design</span>–<span style="letter-spacing: -.05pt;">Please </span>Confirm
Availability<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.6pt; mso-list: l0 level2 lfo1; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">URGENT! </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Change
in <span style="letter-spacing: -.05pt;">On-Call</span> Schedule <span style="letter-spacing: -.05pt;">for Memorial Day Weekend</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.15pt; mso-list: l0 level2 lfo1; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 10.5pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Response </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">to
Your <span style="letter-spacing: -.05pt;">Question </span>on <span style="letter-spacing: -.05pt;">the Marketing Plan </span>for <span style="letter-spacing: -.1pt;">3<sup><span style="mso-text-raise: 5.0pt; position: relative; top: -5.0pt;">rd</span></sup><span style="mso-text-raise: 5.0pt; position: relative; top: -5.0pt;"> </span></span><span style="letter-spacing: -.05pt;">Quarter</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Each of <span style="letter-spacing: -.05pt;">these </span>tells the reader what <span style="letter-spacing: -.05pt;">information </span>they <span style="letter-spacing: -.05pt;">will find when they open </span>the email, and <span style="letter-spacing: -.05pt;">also </span>tells them whether or not <span style="letter-spacing: -.05pt;">they
need to take </span>action. The reader can decide which of these <span style="letter-spacing: -.05pt;">is most important </span>and <span style="letter-spacing: -.05pt;">process </span>the <span style="letter-spacing: -.05pt;">incoming </span>emails in <span style="letter-spacing: -.05pt;">the </span>best
order.<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 47.95pt; margin-right: 0in; margin-top: 12.0pt; mso-list: l1 level3 lfo3; mso-pagination: none; tab-stops: 48.0pt; text-indent: -31.85pt;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.3.2<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Put the Main Point First</span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-right: 26.8pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">When</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: .05pt; line-height: 150%;"> you </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">write</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> your communication, you need <span style="letter-spacing: -.05pt;">to</span> know <span style="letter-spacing: -.05pt;">exactly</span>
what, why, and to whom you are writing. <span style="letter-spacing: -.05pt;">Are</span>
you <span style="letter-spacing: -.05pt;">simply </span>giving<span style="letter-spacing: -.05pt;"> information, </span>asking<span style="letter-spacing: -.05pt;"> for information, </span>or requesting <span style="letter-spacing: -.05pt;">the </span>other person to take an <span style="letter-spacing: -.05pt;">action? </span>If you can’t narrow down the<span style="letter-spacing: -.05pt;"> point, </span>you <span style="letter-spacing: -.05pt;">either </span>aren’t <span style="letter-spacing: -.05pt;">ready to write
</span>or writing <span style="letter-spacing: -.05pt;">isn’t </span>the<span style="letter-spacing: -.05pt;"> right choice</span><span style="letter-spacing: .05pt;"> of </span><span style="letter-spacing: -.05pt;">communication formats </span>to
<span style="letter-spacing: -.05pt;">use.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Once
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">you
know what the <span style="letter-spacing: -.05pt;">main </span>point of your <span style="letter-spacing: -.05pt;">email </span>is, you <span style="letter-spacing: -.05pt;">should </span>put that <span style="letter-spacing: -.05pt;">first </span>in
the <span style="letter-spacing: -.05pt;">communication. </span>We <span style="letter-spacing: -.05pt;">all </span>tend to <span style="letter-spacing: -.05pt;">scan written </span>communication <span style="letter-spacing: -.05pt;">to
save time, focusing more at the </span>top of the <span style="letter-spacing: -.05pt;">information than the bottom. </span>Putting your <span style="letter-spacing: -.05pt;">main information </span>at the <span style="letter-spacing: -.05pt;">top</span> of the communication pulls the
reader’s attention <span style="letter-spacing: -.05pt;">to the</span> <span style="letter-spacing: -.05pt;">main </span>topic, <span style="letter-spacing: -.05pt;">request </span>or instruction. You can <span style="letter-spacing: -.05pt;">follow with </span>background information after you’ve <span style="letter-spacing: -.05pt;">stated </span>the <span style="letter-spacing: -.05pt;">reason for writing</span>–but if you <span style="letter-spacing: -.05pt;">start
with </span>the background <span style="letter-spacing: -.05pt;">information, you</span>
risk your<span style="letter-spacing: -.05pt;"> reader missing the </span>point
of the communication.<o:p></o:p></span></div>
<div class="MsoBodyText">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Here’s </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">a
bad example:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 0in; margin-top: 6.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Dear
<span style="letter-spacing: -.05pt;">Tom,</span></span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 45.0pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">I spent <span style="letter-spacing: -.05pt;">some time with Joan this morning reviewing </span>the <span style="letter-spacing: -.05pt;">numbers from last quarter’s </span>sales <span style="letter-spacing: -.05pt;">results. </span>I was concerned <span style="letter-spacing: -.05pt;">to see that there seems to </span>be a down ward <span style="letter-spacing: -.05pt;">trend </span>in sales of <span style="letter-spacing: -.05pt;">the Widget Deluxe, which </span>is <span style="letter-spacing: -.05pt;">significantly
</span>different from what we <span style="letter-spacing: -.05pt;">forecasted. </span>I
am <span style="letter-spacing: -.05pt;">concerned </span>that this might <span style="letter-spacing: -.05pt;">have </span>an <span style="letter-spacing: -.05pt;">impact
</span>on our launch of <span style="letter-spacing: -.05pt;">the </span>Widget
Super <span style="letter-spacing: -.05pt;">Deluxe </span>planned <span style="letter-spacing: -.05pt;">for </span>next quarter. I think we <span style="letter-spacing: -.05pt;">should meet </span>with the marketing team and <span style="letter-spacing: -.05pt;">the sales team </span>to <span style="letter-spacing: -.05pt;">see </span>if we can identify any possible issues with the <span style="letter-spacing: -.05pt;">sales </span>and fulfillment process <span style="letter-spacing: -.05pt;">that </span>we could influence. <span style="letter-spacing: -.05pt;">Would you </span>let <span style="letter-spacing: -.05pt;">me know </span>when you are available this week?</span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 351.0pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Thanks,<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 351.0pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;"> Julie</span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Notice the subject line? Again, it’s </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">not
<span style="letter-spacing: -.05pt;">precise. Then the writer </span>doesn’t get
<span style="letter-spacing: -.05pt;">to </span>the <span style="letter-spacing: -.05pt;">point </span>of <span style="letter-spacing: -.05pt;">the communication
until </span>the last line. If the <span style="letter-spacing: -.05pt;">reader
is scanning for information, </span>he might not even get <span style="letter-spacing: -.05pt;">to </span>the <span style="letter-spacing: -.05pt;">last
</span>line before <span style="letter-spacing: -.05pt;">moving </span>onto the
next <span style="letter-spacing: -.05pt;">email. </span>If that happens, <span style="letter-spacing: -.05pt;">you’ll </span>have <span style="letter-spacing: -.05pt;">to write another </span>communication or <span style="letter-spacing: -.05pt;">follow-up with </span>a phone <span style="letter-spacing: -.05pt;">call</span>–<span style="letter-spacing: -.05pt;">which </span>is a <span style="letter-spacing: -.05pt;">waste </span>of your <span style="letter-spacing: -.05pt;">time.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Now
read this version:</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 90.5pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Subject: Request to <span style="letter-spacing: -.05pt;">Meet with </span>You Regarding <span style="letter-spacing: -.05pt;">Sales </span>Process–<span style="letter-spacing: -.05pt;">Please </span>Respond Dear <span style="letter-spacing: -.05pt;">Tom,</span></span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 121%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 61.35pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 121%; mso-fareast-font-family: "Times New Roman";">I’d like to <span style="letter-spacing: -.05pt;">meet with </span>you, the <span style="letter-spacing: -.05pt;">sales </span>team,
and <span style="letter-spacing: -.05pt;">the </span>marketing <span style="letter-spacing: -.05pt;">team this </span>week <span style="letter-spacing: -.05pt;">to discuss the </span>impact of <span style="letter-spacing: -.05pt;">the
</span>latest sales <span style="letter-spacing: -.05pt;">trends </span>on <span style="letter-spacing: -.05pt;">the </span>launch of Widget Super <span style="letter-spacing: -.05pt;">Deluxe. Would </span>you be available on Monday
at 3pm <span style="letter-spacing: -.05pt;">for </span>about <span style="letter-spacing: -.05pt;">an </span>hour?</span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 121%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 121%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 61.35pt; margin-top: 12.0pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 121%; mso-fareast-font-family: "Times New Roman";">I spent <span style="letter-spacing: -.05pt;">some time with Joan this morning reviewing </span>the <span style="letter-spacing: -.05pt;">numbers from last quarter’s </span>sales <span style="letter-spacing: -.05pt;">results. </span>I was concerned <span style="letter-spacing: -.05pt;">to see that there seems to </span>be a downward <span style="letter-spacing: -.05pt;">trend </span>in sales of <span style="letter-spacing: -.05pt;">the Widget Deluxe, which </span>is <span style="letter-spacing: -.05pt;">significantly
</span>different from what we <span style="letter-spacing: -.05pt;">forecasted. </span>I
think we <span style="letter-spacing: -.05pt;">should attempt to identify </span>any
<span style="letter-spacing: -.05pt;">possible issues with the sales </span>and <span style="letter-spacing: -.05pt;">fulfillment process.</span></span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 121%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 346.5pt; margin-top: 12.0pt; tab-stops: 76.5pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Thanks, <o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 10.0pt; margin-left: 51.1pt; margin-right: 346.5pt; margin-top: 12.0pt; tab-stops: 76.5pt;">
<i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Julie</span></i><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">See
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">the
<span style="letter-spacing: -.05pt;">difference? </span>The <span style="letter-spacing: -.05pt;">second email </span>has a clear subject line that
asks for a response. It <span style="letter-spacing: -.05pt;">gets to </span>the
point in <span style="letter-spacing: -.05pt;">the </span>first paragraph. Even
if the reader is <span style="letter-spacing: -.05pt;">scanning </span>the
information, he <span style="letter-spacing: -.05pt;">will</span> have a<span style="letter-spacing: -.05pt;"> better chance</span> of <span style="letter-spacing: -.05pt;">getting the message.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 12.0pt; mso-list: l1 level3 lfo3; mso-pagination: none; tab-stops: 48.05pt; text-indent: -31.9pt;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.3.3<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Know <span style="letter-spacing: -.05pt;">Your Audience</span></span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">When
you</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: .05pt; line-height: 150%;"> </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">are <span style="letter-spacing: -.05pt;">writing
</span>a <span style="letter-spacing: -.05pt;">communication, </span>you need to
be able to <span style="letter-spacing: -.05pt;">identify </span>to <span style="letter-spacing: -.05pt;">whom </span>you are <span style="letter-spacing: -.05pt;">writing. </span>Sure, <span style="letter-spacing: -.05pt;">you could </span>be
<span style="letter-spacing: -.05pt;">writing to the ‘world’ </span>of <span style="letter-spacing: -.05pt;">your organization or the ‘world’ of </span>all of
your <span style="letter-spacing: -.05pt;">customers, </span>but you need <span style="letter-spacing: -.05pt;">to </span>know what it is that <span style="letter-spacing: -.05pt;">they will </span>gain <span style="letter-spacing: -.05pt;">from </span>your communication. Is it just <span style="letter-spacing: -.05pt;">information for </span>everyone, or are <span style="letter-spacing: -.05pt;">there </span>particular <span style="letter-spacing: -.05pt;">unidentified
members </span>of <span style="letter-spacing: -.05pt;">the audience </span>who <span style="letter-spacing: -.05pt;">need to receive </span>your <span style="letter-spacing: -.05pt;">communication, recognize the </span>information
that is important to <span style="letter-spacing: -.05pt;">them, </span>and <span style="letter-spacing: -.05pt;">then take </span>a <span style="letter-spacing: -.05pt;">specification?</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">For
example, say </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">you are changing <span style="letter-spacing: -.05pt;">the
HMO health care </span>plan at the office <span style="letter-spacing: -.05pt;">so
</span>that domestic partners <span style="letter-spacing: -.05pt;">are </span>now
<span style="letter-spacing: -.05pt;">eligible </span>for coverage. You <span style="letter-spacing: -.05pt;">might </span>be <span style="letter-spacing: -.05pt;">sending
</span>the communication to everyone in your <span style="letter-spacing: -.05pt;">organization,
</span>but your true <span style="letter-spacing: -.05pt;">audience </span>is
employees that have <span style="letter-spacing: -.05pt;">domestic </span>partners.
In thinking about <span style="letter-spacing: -.05pt;">those people, what
information </span>do <span style="letter-spacing: -.05pt;">they need? </span>What
choices do <span style="letter-spacing: -.05pt;">they need to make? What </span>concerns <span style="letter-spacing: -.05pt;">might they have </span>in acting on the information? <span style="letter-spacing: -.05pt;">How can </span>you handle <span style="letter-spacing: -.05pt;">those </span>concerns <span style="letter-spacing: -.05pt;">in </span>your
<span style="letter-spacing: -.05pt;">communication? </span>Identifying your <span style="letter-spacing: -.05pt;">audience </span>helps you <span style="letter-spacing: -.05pt;">target </span>and <span style="letter-spacing: -.05pt;">fine </span>tune
the <span style="letter-spacing: -.05pt;">communication </span>in order to <span style="letter-spacing: -.05pt;">make </span>it as <span style="letter-spacing: -.05pt;">effective </span>as <span style="letter-spacing: -.05pt;">possible.</span><span style="color: red;"><o:p></o:p></span></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Another
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">aspect
of knowing your <span style="letter-spacing: -.05pt;">audience is </span>being
aware of what <span style="letter-spacing: -.05pt;">they don’t </span>know. <span style="letter-spacing: -.05pt;">Most </span>of us have a ‘lingo’ <span style="letter-spacing: -.05pt;">that we </span>use <span style="letter-spacing: -.05pt;">in </span>the <span style="letter-spacing: -.05pt;">day </span>to <span style="letter-spacing: -.05pt;">day </span>operations of our work. <span style="letter-spacing: -.05pt;">They </span>might be technical <span style="letter-spacing: -.05pt;">terms, references </span>to <span style="letter-spacing: -.05pt;">internal </span>structures or <span style="letter-spacing: -.05pt;">teams, </span>or <span style="letter-spacing: -.05pt;">acronyms </span>that are <span style="letter-spacing: -.05pt;">shared
among </span>peers. However, you <span style="letter-spacing: -.05pt;">need to </span>be
<span style="letter-spacing: -.05pt;">certain that </span>every <span style="letter-spacing: -.05pt;">member </span>of your <span style="letter-spacing: -.05pt;">audience </span>would understand that <span style="letter-spacing: -.05pt;">lingo
</span>or acronym before <span style="letter-spacing: -.05pt;">using </span>it–and
<span style="letter-spacing: -.05pt;">that every person </span>they <span style="letter-spacing: -.05pt;">might </span>forward your <span style="letter-spacing: -.05pt;">communication </span>to would <span style="letter-spacing: -.05pt;">also </span>understand
<span style="letter-spacing: -.05pt;">it. When in </span>doubt, add a brief
explanation or <span style="letter-spacing: -.05pt;">spell </span>it <span style="letter-spacing: -.05pt;">out.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 12.0pt; mso-list: l1 level3 lfo3; mso-pagination: none; tab-stops: 48.05pt; text-indent: -31.9pt;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.3.4<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Organization
of the Message</span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 34.15pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Perhaps
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">your
communication <span style="letter-spacing: -.05pt;">has more than</span> one <span style="letter-spacing: -.05pt;">request </span>or call to action. If <span style="letter-spacing: -.05pt;">the </span>actions <span style="letter-spacing: -.05pt;">are unrelated </span>to <span style="letter-spacing: -.05pt;">each other,
</span>the best choice is to <span style="letter-spacing: -.05pt;">send </span>a
separate email for<span style="letter-spacing: -.05pt;"> each </span>one. That requires
your reader to <span style="letter-spacing: -.05pt;">see each topic </span>in the
<span style="letter-spacing: -.05pt;">subject line </span>and <span style="letter-spacing: -.05pt;">then to </span>respond accordingly.<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 22.5pt; margin-top: 12.0pt; tab-stops: 6.25in;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">However, you might </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">have <span style="letter-spacing: -.05pt;">situations </span>where <span style="letter-spacing: .05pt;">you </span>have <span style="letter-spacing: -.05pt;">several </span>requests
or <span style="letter-spacing: -.05pt;">several</span> important <span style="letter-spacing: -.05pt;">facts </span>for the <span style="letter-spacing: -.05pt;">reader. </span>In that <span style="letter-spacing: -.05pt;">case, </span>you
need to organize <span style="letter-spacing: -.05pt;">the information </span>in
a <span style="letter-spacing: -.05pt;">way</span> that <span style="letter-spacing: -.05pt;">increases</span>thechancethat<span style="letter-spacing: -.05pt;">thereaderwill</span>giveyou<span style="letter-spacing: -.05pt;">all</span><span style="letter-spacing: .05pt;">of</span>theinformationortakeallof<span style="letter-spacing: -.05pt;">the</span>actions<span style="letter-spacing: -.05pt;">that </span>you <span style="letter-spacing: -.05pt;">request. </span>You<span style="letter-spacing: -.05pt;"> can </span>do this <span style="letter-spacing: -.05pt;">by using topic </span>headings that <span style="letter-spacing: -.05pt;">still</span>
put <span style="letter-spacing: -.05pt;">the main </span>topic of the c<span style="letter-spacing: -.05pt;">ommunication </span>at the <span style="letter-spacing: -.05pt;">top such as: </span>Response <span style="letter-spacing: -.05pt;">Needed, </span>Background, <span style="letter-spacing: -.05pt;">Concerns. Or </span>RSVP <span style="letter-spacing: -.05pt;">Requested Instructions, Directions, and FAQs. You </span>could <span style="letter-spacing: -.05pt;">also </span>use bullets or <span style="letter-spacing: -.05pt;">numbers </span>for each <span style="letter-spacing: -.05pt;">sub topic. </span>Or <span style="letter-spacing: -.05pt;">consider using
</span>bold or colored font <span style="letter-spacing: -.05pt;">to </span>highlight
<span style="letter-spacing: -.05pt;">request ed</span>ucations. <span style="letter-spacing: -.05pt;">One word
of caution</span>–<span style="letter-spacing: -.05pt;">avoid using all capital
letters, which can </span>be <span style="letter-spacing: -.05pt;">interpreted </span>as
<span style="letter-spacing: -.05pt;">‘yelling’.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: .25in; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Your
job </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">is
<span style="letter-spacing: -.05pt;">to make </span>it easy and fool-proof for
your reader to get your <span style="letter-spacing: -.05pt;">message. </span>Use
<span style="letter-spacing: -.05pt;">whatever </span>tools <span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">can
employ to ensure </span>that the <span style="letter-spacing: -.05pt;">message </span>is
<span style="letter-spacing: -.05pt;">delivered </span>fully, as <span style="letter-spacing: -.05pt;">long</span> as <span style="letter-spacing: -.05pt;">they</span>
are <span style="letter-spacing: -.05pt;">still </span>professional and<span style="letter-spacing: -.05pt;"> appropriate </span>for your <span style="letter-spacing: -.05pt;">audience.</span><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin-top: 12.0pt;">
<br /></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-78247816411868549422017-12-18T13:10:00.001+05:302017-12-18T13:10:53.508+05:30Effective written Communication<h2 style="break-after: auto; line-height: normal; margin: 1.85pt 0in 0.0001pt 0.25in; text-align: center; text-indent: -0.25in;">
<span style="font-family: Times New Roman, serif; font-size: large;">Effective Written Communication</span></h2>
<h3 style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 1.85pt; mso-list: l1 level2 lfo1; mso-pagination: none; page-break-after: auto; tab-stops: 39.85pt; text-indent: -.25in;">
<span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";"><br /></span></h3>
<h3 style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 1.85pt; mso-list: l1 level2 lfo1; mso-pagination: none; page-break-after: auto; tab-stops: 39.85pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";">3.2<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span><!--[endif]--><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; mso-bidi-font-size: 11.0pt;">Effective Written </span><span style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Communication</span><span style="color: windowtext; font-family: "Times New Roman","serif";"><o:p></o:p></span></h3>
<div class="MsoNormal" style="line-height: 10.0pt; margin-left: .5in;">
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style='mso-spacerun:yes'> </span>SHAPE <span
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<p class=MsoNormal style='margin-top:.55pt'>
<span style='font-size:6.5pt;
line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-font-family:
Verdana;mso-bidi-font-family:Verdana'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-top:0in;margin-right:19.65pt;margin-bottom:
10.0pt;margin-left:21.35pt;line-height:122%'>
<span style='font-size:12.0pt;
line-height:122%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi'>"</span><span style='font-size:12.0pt;
line-height:122%;font-family:"Times New Roman","serif"'>Regardless <span
style='letter-spacing:-.05pt'>of </span>the changes <span
style='letter-spacing:-.05pt'>in technology, </span>the <span
style='letter-spacing:-.05pt'>market </span>for <span style='letter-spacing:
-.05pt'>well-crafted messages will always have an audience."</span></span><span
style='font-size:12.0pt;line-height:122%;font-family:"Times New Roman","serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:.1pt;margin-right:0in;margin-bottom:
10.0pt;margin-left:69.2pt'>
<span style='font-size:12.0pt;line-height:
115%;font-family:"Times New Roman","serif";mso-fareast-font-family:Arial'><span
style='mso-spacerun:yes'>
</span>—<span style='letter-spacing:-.05pt'>Steve Burnett</span><o:p></o:p></span></p>
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<h5 style="margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; mso-pagination: none; tab-stops: 41.3pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt;">3.2.1 Introduction</span><span style="font-size: 12.0pt;"><o:p></o:p></span></h5>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 21.8pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">In <span style="letter-spacing: -.05pt;">today’s world </span>of rapid-fast <span style="letter-spacing: -.05pt;">communication via texts </span>and <span style="letter-spacing: -.05pt;">emails, most </span>of us <span style="letter-spacing: -.05pt;">would rather </span>shoot off a <span style="letter-spacing: -.05pt;">written
message than make </span>a phone <span style="letter-spacing: -.05pt;">call. It’s
fast, </span>efficient <span style="letter-spacing: -.05pt;">when </span>used
properly, <span style="letter-spacing: -.05pt;">and </span>it provides an ice
document trail <span style="letter-spacing: -.05pt;">for </span>our <span style="letter-spacing: -.05pt;">work records. Written </span>communication <span style="letter-spacing: -.05pt;">is more </span>important <span style="letter-spacing: -.05pt;">than ever, </span><span style="letter-spacing: .05pt;">yet </span>very <span style="letter-spacing: -.05pt;">few people </span>know when <span style="letter-spacing: -.05pt;">writing </span>is <span style="letter-spacing: -.05pt;">the </span>right–or <span style="letter-spacing: -.05pt;">wrong</span>–form
<span style="letter-spacing: .05pt;">of </span>communication, and fewer <span style="letter-spacing: -.05pt;">still </span>can <span style="letter-spacing: -.05pt;">write well. </span>Of <span style="letter-spacing: -.05pt;">course, </span>like
all <span style="letter-spacing: -.05pt;">other communication skills, good
writing skills can </span>be <span style="letter-spacing: -.05pt;">learned.</span><o:p></o:p></span></div>
<h5 style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 0in; margin-right: 0in; margin-top: 2.9pt; mso-pagination: none; tab-stops: 41.25pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt;">3.2.2 When and When Not to Use
Written Communication</span><span style="font-size: 12.0pt;"><o:p></o:p></span></h5>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Sure,
sending </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">an
<span style="letter-spacing: -.05pt;">email </span>is easy. <span style="letter-spacing: -.05pt;">How many </span>of us haven’t <span style="letter-spacing: -.05pt;">written </span>one <span style="letter-spacing: -.05pt;">while </span>on hold <span style="letter-spacing: -.05pt;">with another </span>call
or in <span style="letter-spacing: -.05pt;">those few moments </span>between one <span style="letter-spacing: -.05pt;">meeting </span>and the <span style="letter-spacing: -.05pt;">next? Texts </span>are even <span style="letter-spacing: -.05pt;">easier</span>–and
<span style="letter-spacing: -.05pt;">let </span>you <span style="letter-spacing: -.05pt;">send information </span>from <span style="letter-spacing: -.05pt;">virtually
anywhere.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 0in;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Yet
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">when
<span style="letter-spacing: -.05pt;">is written communication most effective, </span>and
<span style="letter-spacing: -.05pt;">when </span>is it not? There are a <span style="letter-spacing: -.05pt;">number </span>of factors that <span style="letter-spacing: -.05pt;">can help </span><span style="letter-spacing: .05pt;">you
</span>make that <span style="letter-spacing: -.05pt;">choice.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 12.0pt; mso-list: l0 level3 lfo2; mso-pagination: none; tab-stops: 48.05pt; text-indent: -.5in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.2.3<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Complexity </span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">of the <span style="letter-spacing: -.05pt;">Topic</span></span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 28.7pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Using
written communication is an excellent choice </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">for<span style="letter-spacing: -.05pt;"> sharing information that </span>is<span style="letter-spacing: -.05pt;"> easily organized </span>and <span style="letter-spacing: -.05pt;">easily</span> understood <span style="letter-spacing: -.05pt;">by the independent </span>reader. This means that <span style="letter-spacing: -.05pt;">the</span> reader <span style="letter-spacing: -.05pt;">can read </span>the <span style="letter-spacing: -.05pt;">communication</span>
and get the <span style="letter-spacing: -.05pt;">message clearly </span>without <span style="letter-spacing: -.05pt;">additional</span> information from<span style="letter-spacing: .05pt;"> you </span>or other<span style="letter-spacing: -.05pt;"> sources. Meeting</span> notices, <span style="letter-spacing: -.05pt;">answers
</span>to <span style="letter-spacing: -.05pt;">quick</span> questions, or quick
clarifications are all easy to <span style="letter-spacing: -.05pt;">complete
with</span> written communication.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 58.5pt; mso-line-height-alt: 10.0pt;">
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<span style='font-size:9.5pt;
line-height:121%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial;letter-spacing:-.05pt'>Highly complex topics or lengthy explanations
are not good choices </span><span style='font-size:9.5pt;line-height:121%;
font-family:"Arial","sans-serif";mso-fareast-font-family:Arial'>for<span
style='letter-spacing:-.05pt'> normal written communication. </span>Written
<span style='letter-spacing:-.05pt'>communication should’ standalone’ for
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">However,
there</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">
is a point at<span style="letter-spacing: -.05pt;"> which written</span>
communication <span style="letter-spacing: -.05pt;">becomes</span> in efficient<span style="letter-spacing: -.05pt;"> for </span>one of <span style="letter-spacing: -.05pt;">several</span> reasons. The information<span style="letter-spacing: -.05pt;"> may </span>be too<span style="letter-spacing: -.05pt;"> complex </span>to
organize in a <span style="letter-spacing: -.05pt;">manner</span> that <span style="letter-spacing: -.05pt;">will</span> be intelligible to your <span style="letter-spacing: -.05pt;">reader without further</span> assistance. The
amount of explanation<span style="letter-spacing: -.05pt;"> required </span>to
make the<span style="letter-spacing: -.05pt;"> information intelligible</span>
might be <span style="letter-spacing: -.05pt;">cumbersome, leading </span>to<span style="letter-spacing: -.05pt;"> misinterpretation </span>or<span style="letter-spacing: -.05pt;"> lack </span>of understanding. In the long run, <span style="letter-spacing: -.05pt;">you’ll </span>end up <span style="letter-spacing: -.05pt;">answering so many </span>follow-up <span style="letter-spacing: -.05pt;">emails
</span>or phone<span style="letter-spacing: -.05pt;"> calls </span>that in these
cases <span style="letter-spacing: .05pt;">you</span> would have been<span style="letter-spacing: -.05pt;"> </span>better off having a <span style="letter-spacing: -.05pt;">face-to-face </span>meeting or <span style="letter-spacing: -.05pt;">in </span>a<span style="letter-spacing: -.05pt;">
formal </span>training<span style="letter-spacing: -.05pt;"> session.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 12.0pt; mso-list: l0 level3 lfo2; mso-pagination: none; tab-stops: 48.05pt; text-indent: -.5in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.2.4<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Verdana;">Amount <span style="letter-spacing: -.05pt;">of
‘Discussion’ Required</span><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">If
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; line-height: 150%;">the topic is complex </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">or
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; line-height: 150%;">involved enough that there will need to</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">
be a<span style="letter-spacing: -.1pt;">long </span><span style="letter-spacing: -.15pt;">exchange</span> of <span style="letter-spacing: -.15pt;">discussion-type</span><span style="letter-spacing: -.1pt;"> emails, the</span><span style="letter-spacing: -.15pt;"> longer </span><span style="letter-spacing: -.05pt;">you </span><span style="letter-spacing: -.1pt;">allow</span><span style="letter-spacing: -.05pt;">
the </span><span style="letter-spacing: -.1pt;">exchange to </span><span style="letter-spacing: -.15pt;">continue </span><span style="letter-spacing: -.1pt;">in
writing, the more</span><span style="letter-spacing: -.05pt;"> you </span><span style="letter-spacing: -.1pt;">are risking that someone will</span><span style="letter-spacing: -.15pt;"> misunderstand. Furthermore, </span><span style="letter-spacing: -.05pt;">you</span><span style="letter-spacing: -.1pt;">
can’t </span>be<span style="letter-spacing: -.15pt;"> assured </span><span style="letter-spacing: -.1pt;">that everyone who</span><span style="letter-spacing: -.15pt;"> received </span><span style="letter-spacing: -.1pt;">the email has
actually</span><span style="letter-spacing: -.15pt;"> </span><span style="letter-spacing: -.1pt;">had</span><span style="letter-spacing: -.15pt;"> the
chance to participate in the</span><span style="letter-spacing: -.1pt;"> </span><span style="letter-spacing: -.15pt;">discussion </span><span style="letter-spacing: -.1pt;">unless</span><span style="letter-spacing: -.05pt;"> you </span><span style="letter-spacing: -.1pt;">are able </span><span style="letter-spacing: -.15pt;">to
track </span><span style="letter-spacing: -.1pt;">the</span><span style="letter-spacing: -.15pt;"> receipt </span><span style="letter-spacing: -.05pt;">of</span><span style="letter-spacing: -.1pt;"> others’ </span><span style="letter-spacing: -.15pt;">emails
</span><span style="letter-spacing: -.05pt;">or </span><span style="letter-spacing: -.15pt;">require</span><span style="letter-spacing: -.1pt;"> everyone to</span><span style="letter-spacing: -.15pt;"> respond </span><span style="letter-spacing: -.1pt;">one-way
</span><span style="letter-spacing: -.05pt;">or </span><span style="letter-spacing: -.1pt;">the other. Therefore, </span><span style="letter-spacing: -.15pt;">decision-making,
long, </span><span style="letter-spacing: -.1pt;">involved </span><span style="letter-spacing: -.15pt;">explanations </span><span style="letter-spacing: -.1pt;">or </span><span style="letter-spacing: -.15pt;">conversations, </span><span style="letter-spacing: -.05pt;">or </span><span style="letter-spacing: -.15pt;">controversial
</span><span style="letter-spacing: -.1pt;">subjects are not </span><span style="letter-spacing: -.15pt;">usually </span><span style="letter-spacing: -.1pt;">good
topics for written </span><span style="letter-spacing: -.15pt;">communication.</span><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-top: .4pt;">
<!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman"'><span style='mso-element:field-begin;
mso-field-lock:yes'></span><span style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1028"
type="#_x0000_t202" style='width:378pt;height:36.9pt;mso-left-percent:-10001;
mso-top-percent:-10001;mso-position-horizontal:absolute;
mso-position-horizontal-relative:char;mso-position-vertical:absolute;
mso-position-vertical-relative:line;mso-left-percent:-10001;mso-top-percent:-10001'
fillcolor="#c5d9f1" strokeweight=".25717mm">
<v:textbox inset="0,0,0,0">
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal style='margin-top:3.65pt;margin-right:12.7pt;margin-bottom:
10.0pt;margin-left:7.0pt;line-height:120%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:120%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.2pt'>Lengthy
</span><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:
120%;font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.25pt'>discussions </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:120%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi;letter-spacing:-.15pt'>by </span><span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:120%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.25pt'>written
communication (email) </span><span style='font-size:9.5pt;mso-bidi-font-size:
11.0pt;line-height:120%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.15pt'>are </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:120%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi;letter-spacing:-.1pt'>not </span><span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:120%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.25pt'>efficient,
</span><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:
120%;font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.15pt'>and </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:120%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi;letter-spacing:-.2pt'>each </span><span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:120%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.25pt'>exchange
risks meaning getting </span><span style='font-size:9.5pt;mso-bidi-font-size:
11.0pt;line-height:120%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.2pt'>lost.</span><span
style='font-size:9.5pt;line-height:120%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: Lengthy discussions by written communication (email) are not efficient, and each exchange risks meaning getting lost." height="55" src="file:///C:/Users/student/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="_x0000_s1028" width="510" /><!--[endif]--></span><!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman"'><v:shape id="_x0000_i1027" type="#_x0000_t75"
style='width:378pt;height:36.9pt'>
<v:imagedata croptop="-65520f" cropbottom="65520f"/>
</v:shape><span style='mso-element:field-end'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 3.25pt; mso-list: l0 level3 lfo2; mso-pagination: none; tab-stops: 48.05pt; text-indent: -.5in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">3.2.5<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Shades
of <span style="letter-spacing: -.05pt;">Meaning</span></span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 24.6pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">We’ve</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">
learned <span style="letter-spacing: -.05pt;">from</span> previous information in<span style="letter-spacing: -.05pt;"> this </span>eBook <span style="letter-spacing: -.05pt;">that </span>non-verbal communication is the<span style="letter-spacing: -.05pt;"> most important form</span> of communication<span style="letter-spacing: -.05pt;"> in </span>getting your <span style="letter-spacing: -.05pt;">message</span>
delivered. <span style="letter-spacing: -.05pt;">When</span> you are writing, you
are left to <span style="letter-spacing: -.05pt;">the</span> small portion of <span style="letter-spacing: -.05pt;">communication </span>that is <span style="letter-spacing: -.05pt;">possible</span> through <span style="letter-spacing: -.05pt;">words </span>alone in getting your<span style="letter-spacing: -.05pt;">
message </span>through<span style="letter-spacing: -.05pt;"> to </span>your
reader. <span style="letter-spacing: -.05pt;">So </span>the<span style="letter-spacing: -.05pt;"> more </span>intense <span style="letter-spacing: -.05pt;">the </span>emotions around a topic<span style="letter-spacing: -.05pt;"> </span>or
<span style="letter-spacing: -.05pt;">the </span>more<span style="letter-spacing: -.05pt;"> important </span>the<span style="letter-spacing: -.05pt;"> message </span>is,
the<span style="letter-spacing: -.05pt;"> less likely writing will be</span> a <span style="letter-spacing: -.05pt;">successful </span>form of communicating.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 112.7pt; mso-line-height-alt: 10.0pt; text-indent: -76.7pt;">
<!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><span style='mso-element:field-begin;mso-field-lock:yes'></span><span
style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1027" type="#_x0000_t202"
style='width:364.5pt;height:38.1pt;mso-left-percent:-10001;mso-top-percent:-10001;
mso-position-horizontal:absolute;mso-position-horizontal-relative:char;
mso-position-vertical:absolute;mso-position-vertical-relative:line;
mso-left-percent:-10001;mso-top-percent:-10001' fillcolor="#c5d9f1"
strokeweight=".25717mm">
<v:textbox inset="0,0,0,0">
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal style='margin-top:3.65pt;margin-right:28.25pt;
margin-bottom:10.0pt;margin-left:7.0pt;text-align:justify;line-height:121%'>
<span
style='font-size:9.5pt;line-height:121%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial;letter-spacing:-.05pt'>Written communication
alone does not allow for non-verbal communication</span><span
style='font-size:9.5pt;line-height:121%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'>–<span style='letter-spacing:-.05pt'>the
most important aspect of getting your meaning across.</span><o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: Written communication alone does not allow for non-verbal communication–the most important aspect of getting your meaning across." height="57" src="file:///C:/Users/student/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif" v:shapes="_x0000_s1027" width="492" /><!--[endif]--></span><!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><v:shape id="_x0000_i1028" type="#_x0000_t75" style='width:364.5pt;
height:38.1pt'>
<v:imagedata croptop="-65520f" cropbottom="65520f"/>
</v:shape><span style='mso-element:field-end'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 23.1pt; margin-top: 6.05pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">For
example, </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">it<span style="letter-spacing: -.05pt;"> can </span>be<span style="letter-spacing: -.05pt;"> difficult to</span> convey <span style="letter-spacing: -.05pt;">tone</span> of voice, humor, <span style="letter-spacing: -.05pt;">sarcasm, </span>or other shades of meaning <span style="letter-spacing: -.05pt;">in writing alone. </span>Don’t <span style="letter-spacing: -.05pt;">risk offending someone </span>or <span style="letter-spacing: -.05pt;">causing confusion </span>by <span style="letter-spacing: -.05pt;">someone </span>not <span style="letter-spacing: -.05pt;">understanding </span>your <span style="letter-spacing: -.05pt;">true </span>meaning
<span style="letter-spacing: -.05pt;">by trusting written communication </span>with
the <span style="letter-spacing: -.05pt;">task </span>of conveying <span style="letter-spacing: -.05pt;">highly emotional </span>or important <span style="letter-spacing: -.05pt;">information.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: normal; margin-bottom: 6.0pt; margin-left: .5in; margin-right: 0in; margin-top: 12.0pt; mso-list: l0 level3 lfo2; mso-pagination: none; tab-stops: 48.05pt; text-indent: -.5in;">
<!--[if !supportLists]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">3.2.6<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Formal<span style="letter-spacing: -.05pt;"> Communication</span></span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
<div class="MsoBodyText" style="line-height: 150%; margin-bottom: 6.0pt; margin-left: 0in; margin-right: 20.6pt; margin-top: 12.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 150%;">Although
</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">there
are exceptions, written communication is<span style="letter-spacing: -.05pt;">
still the </span>common choice when <span style="letter-spacing: -.05pt;">the </span>level
<span style="letter-spacing: .05pt;">of </span><span style="letter-spacing: -.05pt;">formality
between two parties </span>is high. <span style="letter-spacing: -.05pt;">For
example, </span>think about your<span style="letter-spacing: -.05pt;"> customers </span>or<span style="letter-spacing: -.05pt;"> clients. Chances </span>are<span style="letter-spacing: -.05pt;"> that formal</span> communication such as
contract<span style="letter-spacing: -.05pt;"> terms, sales agreements, account</span>
information, or <span style="letter-spacing: -.05pt;">other </span>legal or <span style="letter-spacing: -.05pt;">administrative information will be</span> <span style="letter-spacing: -.05pt;">transmitted in written form. This gives </span>you
<span style="letter-spacing: -.05pt;">both the information in </span>a <span style="letter-spacing: -.05pt;">format</span> that you can pass on <span style="letter-spacing: -.05pt;">as needed, </span>and gives you both <span style="letter-spacing: -.05pt;">reference materials </span>to help you in <span style="letter-spacing: -.05pt;">continuing </span>your communication. <span style="letter-spacing: -.05pt;">As </span>the <span style="letter-spacing: -.05pt;">level
</span>of <span style="letter-spacing: -.05pt;">formality decreases in the </span>relationship,
you are <span style="letter-spacing: -.05pt;">more likely </span>to <span style="letter-spacing: -.05pt;">move from </span>paper documentation <span style="letter-spacing: -.05pt;">to email </span>communication <span style="letter-spacing: -.05pt;">as well.</span><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin-left: 112.7pt; mso-line-height-alt: 10.0pt;">
<!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><span style='mso-element:field-begin;mso-field-lock:yes'></span><span
style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1026" type="#_x0000_t202"
style='width:337.5pt;height:49.5pt;mso-left-percent:-10001;mso-top-percent:-10001;
mso-position-horizontal:absolute;mso-position-horizontal-relative:char;
mso-position-vertical:absolute;mso-position-vertical-relative:line;
mso-left-percent:-10001;mso-top-percent:-10001' fillcolor="#c5d9f1"
strokeweight=".25717mm">
<v:textbox style='mso-next-textbox:#_x0000_s1026' inset="0,0,0,0">
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal style='margin-top:3.65pt;margin-right:11.85pt;
margin-bottom:10.0pt;margin-left:7.0pt;line-height:121%'>
<span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:121%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi'>The <span style='letter-spacing:-.05pt'>higher the level of
formality </span>of <span style='letter-spacing:-.05pt'>communication, the
more likely you will use written communication. Plus, you will usually
employ email </span>more <span style='letter-spacing:-.05pt'>as </span>the <span
style='letter-spacing:-.05pt'>level of formality decreases.</span></span><span
style='font-size:9.5pt;line-height:121%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: The higher the level of formality of communication, the more likely you will use written communication. Plus, you will usually employ email more as the level of formality decreases." height="72" src="file:///C:/Users/student/AppData/Local/Temp/msohtmlclip1/01/clip_image005.gif" v:shapes="_x0000_s1026" width="456" /><!--[endif]--></span><!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><v:shape id="_x0000_i1029" type="#_x0000_t75" style='width:337.5pt;
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-89178111921218620652017-10-27T12:00:00.002+05:302017-10-27T12:00:26.690+05:30 Basic Listening Skills for Pharmacy 1 year<h2 style="text-align: center;">
<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span><span style="letter-spacing: -0.05pt;">Basic </span>Listening Skills</h2>
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<a href="https://4.bp.blogspot.com/-BinOWDzjw40/WfLSc6tyfhI/AAAAAAAARWc/esEs-MI1BNYW8HuFOlpxKvvWg4kfsqDBgCLcBGAs/s1600/images.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="154" data-original-width="327" height="187" src="https://4.bp.blogspot.com/-BinOWDzjw40/WfLSc6tyfhI/AAAAAAAARWc/esEs-MI1BNYW8HuFOlpxKvvWg4kfsqDBgCLcBGAs/s400/images.png" width="400" /></a></div>
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<span style="font-size: small; font-weight: normal;">UNIT – III</span></div>
<span style="font-size: small;"><div style="text-align: left;">
<span style="font-weight: normal;">Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener,</span></div>
<span style="font-weight: normal;"><div style="text-align: left;">
Listening in Difficult Situations</div>
</span></span></h3>
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<span style="font-size: small;"><span style="font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"></span></span></h2>
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<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span><!--[endif]--><span style="letter-spacing: -.05pt;">Basic </span>Listening Skills</h3>
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<span style="letter-spacing: -.05pt;">basic building block of </span><span style="letter-spacing: -.1pt;">good </span><span style="letter-spacing: -.05pt;">communications
is </span>the feeling <span style="letter-spacing: -.05pt;">that every human being
is unique and of value."</span></span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 123%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"> </span><span style="letter-spacing: -0.05pt;"><span style="font-size: small;">Introduction</span></span></b></div>
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<span style="letter-spacing: -0.05pt;">Good listeners </span>are rare <span style="letter-spacing: -0.05pt;">these </span>days. <span style="letter-spacing: -0.05pt;">Studies </span>have shown that <span style="letter-spacing: -0.05pt;">most
listeners </span>retain <span style="letter-spacing: -0.05pt;">less </span>than 50%
of what <span style="letter-spacing: -0.05pt;">they </span>hear. Imagine <span style="letter-spacing: -0.05pt;">what that means when </span>it comes to a <span style="letter-spacing: -0.05pt;">conversation that </span>you <span style="letter-spacing: -0.05pt;">might </span>have <span style="letter-spacing: -0.05pt;">with </span>your boss, a colleague, or a <span style="letter-spacing: -0.05pt;">customer. </span>If you <span style="letter-spacing: -0.05pt;">speak for </span>ten
<span style="letter-spacing: -0.05pt;">minutes, </span>chances are that <span style="letter-spacing: 0.05pt;">you </span>have <span style="letter-spacing: -0.05pt;">only
heard </span>about half <span style="letter-spacing: 0.05pt;">of </span><span style="letter-spacing: -0.05pt;">that </span>conversation – and <span style="letter-spacing: -0.05pt;">so </span>have they. <span style="letter-spacing: -0.05pt;">No </span>wonder <span style="letter-spacing: -0.05pt;">mis communications </span>happen
<span style="letter-spacing: -0.05pt;">so </span>frequently!</div>
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<span style="letter-spacing: -.05pt;">Yet listening is </span>one of <span style="letter-spacing: -.05pt;">the most </span>vital <span style="letter-spacing: -.05pt;">skills that </span><span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">need if </span>you <span style="letter-spacing: -.05pt;">want to communicate effectively. Listening </span>allows you <span style="letter-spacing: -.05pt;">to ‘decode’ the messages </span>that you <span style="letter-spacing: -.05pt;">are receiving, </span>but<span style="letter-spacing: -.05pt;">it </span>also <span style="letter-spacing: -.05pt;">allows </span>you <span style="letter-spacing: -.05pt;">to help others communicate better. When </span>you
aren’t <span style="letter-spacing: -.05pt;">certain </span>of <span style="letter-spacing: -.05pt;">the </span>message that you have <span style="letter-spacing: -.05pt;">heard the </span>first time, listening <span style="letter-spacing: -.05pt;">well allows </span>you <span style="letter-spacing: -.05pt;">to ask the questions that will clarify the message.</span></div>
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<span style="letter-spacing: -.05pt;">Of </span>course, listening
<span style="letter-spacing: -.05pt;">is important </span>in <span style="letter-spacing: -.05pt;">more arenas </span>than <span style="letter-spacing: -.05pt;">in the </span>work <span style="letter-spacing: -.05pt;">place. We listen
for multiple reasons:</span></div>
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</span></span><!--[endif]-->To <span style="letter-spacing: -.05pt;">build relation
ships</span></div>
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</span></span><!--[endif]-->To <span style="letter-spacing: -.05pt;">understand
others</span></div>
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</span></span><!--[endif]-->To be <span style="letter-spacing: -.05pt;">entertained</span></div>
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</span></span><!--[endif]-->To <span style="letter-spacing: -.05pt;">learn</span></div>
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</span></span><!--[endif]-->To show <span style="letter-spacing: -.05pt;">empathy</span></div>
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</span></span><!--[endif]-->To <span style="letter-spacing: -.05pt;">gather </span>information</div>
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With as <span style="letter-spacing: -.05pt;">much </span>as <span style="letter-spacing: -.05pt;">listening
</span>can do <span style="letter-spacing: -.05pt;">for </span>us, <span style="letter-spacing: -.05pt;">it’s </span>obvious <span style="letter-spacing: -.05pt;">that we can </span>all benefit <span style="letter-spacing: -.05pt;">from
improving </span>our <span style="letter-spacing: -.05pt;">listening skills. </span>We
can <span style="letter-spacing: -.05pt;">become more </span>productive at <span style="letter-spacing: -.05pt;">work, more connected </span>in our <span style="letter-spacing: -.05pt;">relationships, </span>and <span style="letter-spacing: -.05pt;">more </span>efficient <span style="letter-spacing: -.05pt;">in </span>everything
<span style="letter-spacing: -.05pt;">that we </span>do. But <span style="letter-spacing: -.05pt;">listening </span>also helps us <span style="letter-spacing: -.05pt;">to </span>persuade and negotiate with <span style="letter-spacing: -.05pt;">others. </span>It can <span style="letter-spacing: -.05pt;">help </span>us <span style="letter-spacing: -.05pt;">avoid misunderstandings
</span>and can just make life more <span style="letter-spacing: -.05pt;">conflict-free
</span>in general. <span style="letter-spacing: -.05pt;">All </span>of these are very
<span style="letter-spacing: -.05pt;">good reasons for </span>learning <span style="letter-spacing: -.05pt;">more </span>about <span style="letter-spacing: -.05pt;">how </span>to be a better listener.</div>
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<span style="font-family: Verdana, sans-serif; font-size: 12.5pt; letter-spacing: -0.05pt; text-indent: -25.15pt;"><b>Self-Awareness</b></span></div>
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<span style="letter-spacing: -.05pt;">An important </span>tool <span style="letter-spacing: -.05pt;">for </span>becoming a good <span style="letter-spacing: -.05pt;">listener
</span>is becoming aware of <span style="letter-spacing: .05pt;">your </span><span style="letter-spacing: -.05pt;">own </span>behavior, feelings, and <span style="letter-spacing: -.05pt;">habits </span>when <span style="letter-spacing: -.05pt;">listening. Do </span>you <span style="letter-spacing: -.05pt;">know whether
</span>or not you are a good <span style="letter-spacing: -.05pt;">listener? </span>Are
you <span style="letter-spacing: -.05pt;">only </span>a <span style="letter-spacing: -.05pt;">good listener in certain situations, like </span>when <span style="letter-spacing: -.05pt;">listening </span>to a <span style="letter-spacing: -.05pt;">friend who </span>is upset? Or <span style="letter-spacing: -.05pt;">can </span>you
<span style="letter-spacing: -.05pt;">also listen </span>in a tense <span style="letter-spacing: -.05pt;">situation when </span>you have <span style="letter-spacing: -.05pt;">to communicate </span>with <span style="letter-spacing: -.05pt;">someone </span>who <span style="letter-spacing: -.05pt;">is </span>angry, <span style="letter-spacing: -.05pt;">stressed, </span>or
expressing an opposing <span style="letter-spacing: -.05pt;">opinion to </span>your
<span style="letter-spacing: -.05pt;">own?</span></div>
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Take <span style="letter-spacing: -.05pt;">time </span>to <span style="letter-spacing: -.05pt;">become
</span>aware of <span style="letter-spacing: .05pt;">your </span>own <span style="letter-spacing: -.05pt;">listening behavior </span>indifferent <span style="letter-spacing: -.05pt;">scenarios. At</span>work, at home, with <span style="letter-spacing: -.05pt;">friends, with strangers, </span>or <span style="letter-spacing: -.05pt;">with </span>other groups <span style="letter-spacing: -.05pt;">that </span>you communicate <span style="letter-spacing: -.05pt;">with, </span>notice
<span style="letter-spacing: -.05pt;">the </span>following:</div>
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</span></span><!--[endif]-->Your <span style="letter-spacing: -.05pt;">body </span>language–how
are you <span style="letter-spacing: -.05pt;">standing </span>or <span style="letter-spacing: -.05pt;">sitting? Are </span>you tense or <span style="letter-spacing: -.05pt;">relaxed? </span>In an open <span style="letter-spacing: -.05pt;">position </span>or a <span style="letter-spacing: -.05pt;">closed one?</span></div>
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</span></span><!--[endif]--><span style="letter-spacing: -.05pt;">Do </span>you
<span style="letter-spacing: -.05pt;">make </span>eye <span style="letter-spacing: -.05pt;">contact? </span>Do you keep <span style="letter-spacing: -.05pt;">it? Or </span>do
you look <span style="letter-spacing: -.05pt;">away, look down, </span>or turn your
<span style="letter-spacing: -.05pt;">eyes </span>to <span style="letter-spacing: -.05pt;">other </span>people or <span style="letter-spacing: -.05pt;">things in </span>your
<span style="letter-spacing: -.05pt;">environment?</span></div>
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</span></span><!--[endif]--><span style="letter-spacing: -.05pt;">Are </span>you
following <span style="letter-spacing: -.05pt;">every </span>word? <span style="letter-spacing: -.05pt;">Could </span>you repeat what <span style="letter-spacing: -.05pt;">was </span>just <span style="letter-spacing: -.05pt;">said
verbatim? Or </span>is your <span style="letter-spacing: -.05pt;">mind wandering off
</span>to lunch, that email <span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">need to write, </span>or that phone <span style="letter-spacing: -.05pt;">call </span>you just had?</div>
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</span></span><!--[endif]-->Are you <span style="letter-spacing: -.05pt;">planning
what </span>you <span style="letter-spacing: -.05pt;">will say in return?</span></div>
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<span style="letter-spacing: -.05pt;">All </span>of these behaviors make it difficult to
be a good listener. You <span style="letter-spacing: -.05pt;">may </span>be <span style="letter-spacing: -.05pt;">sending the message </span>to the <span style="letter-spacing: -.05pt;">speaker </span>that their <span style="letter-spacing: -.05pt;">message </span>is unimportant–or <span style="letter-spacing: -.05pt;">worse,
that they </span>are unimportant. <span style="letter-spacing: -.05pt;">As </span>you
<span style="letter-spacing: -.05pt;">practice better </span>listening <span style="letter-spacing: -.05pt;">skills, </span>you’ll <span style="letter-spacing: -.05pt;">need to </span>be <span style="letter-spacing: -.05pt;">able to recognize
when </span>you’re <span style="letter-spacing: -.05pt;">straying </span>back <span style="letter-spacing: -.05pt;">to </span>these <span style="letter-spacing: -.05pt;">old
</span>behaviors. Being <span style="letter-spacing: -.05pt;">self-aware will let
</span>you <span style="letter-spacing: -.05pt;">self – correct and </span>get better
and <span style="letter-spacing: -.05pt;">better </span>at listening to others.</div>
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<b><span style="letter-spacing: -0.05pt;">Active Listening</span></b><br />
<b><span style="letter-spacing: -0.05pt;"><br /></span></b>
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<span style="font-size: 12pt; letter-spacing: -0.05pt; line-height: 122%;">Becoming
</span><span style="font-size: 12pt; line-height: 122%;">a <span style="letter-spacing: -.05pt;">better listener </span>requires
<span style="letter-spacing: -.05pt;">improving </span>your <span style="letter-spacing: -.05pt;">active listening skills. What is meant by active </span>listening
<span style="letter-spacing: -.05pt;">skills? Most </span>of us <span style="letter-spacing: -.05pt;">spend </span>at <span style="letter-spacing: -.05pt;">least </span>part of
the <span style="letter-spacing: -.05pt;">time </span>that we are <span style="letter-spacing: -.05pt;">listening waiting for </span>the person <span style="letter-spacing: -.05pt;">to stop so </span>that we can have our next turn.
This is particularly true <span style="letter-spacing: -.05pt;">when </span>a <span style="letter-spacing: -.05pt;">conversation </span>is <span style="letter-spacing: -.05pt;">heated </span>or when <span style="letter-spacing: -.05pt;">the information
</span>we are trying <span style="letter-spacing: -.05pt;">to convey is very important.</span></span></div>
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<span style="font-size: 12pt; letter-spacing: -0.05pt; line-height: 122%;">Active
</span><span style="font-size: 12pt; line-height: 122%;">listening <span style="letter-spacing: -.05pt;">means </span>being
<span style="letter-spacing: -.05pt;">as </span>attentive <span style="letter-spacing: -.05pt;">and </span>involved in the conversation during the <span style="letter-spacing: -.05pt;">times </span>that you are listening as when you are
<span style="letter-spacing: -.05pt;">speaking. You must </span>learn to be <span style="letter-spacing: -.05pt;">consciously </span>attentive to the words that are
being <span style="letter-spacing: -.05pt;">said, </span>but in addition, to the whole
<span style="letter-spacing: -.05pt;">message </span>that <span style="letter-spacing: -.05pt;">the </span>other person is attempting to <span style="letter-spacing: -.05pt;">relay </span>to you. In order to do this you <span style="letter-spacing: -.05pt;">must pay </span>close <span style="letter-spacing: -.05pt;">attention to the
speaker.</span></span></div>
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<span style="font-size: 12pt;">This </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">requires concentration </span><span style="font-size: 12pt;">and practice. It </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">means </span><span style="font-size: 12pt;">being certain that </span><span style="font-size: 12pt; letter-spacing: 0.05pt;">you </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">either
liminate </span><span style="font-size: 12pt;">or ignore the </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">distractions </span><span style="font-size: 12pt;">surrounding
you, and </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">that </span><span style="font-size: 12pt;">you </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">don’t </span><span style="font-size: 12pt;">spend the whole time </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">coming </span><span style="font-size: 12pt;">up </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">with </span><span style="font-size: 12pt;">your </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">response to what they
</span><span style="font-size: 12pt;">are </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">saying. This may </span><span style="font-size: 12pt;">sound difficult,
but </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">there </span><span style="font-size: 12pt;">are </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">some simple tools </span><span style="font-size: 12pt;">you can use to </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">make active listening </span><span style="font-size: 12pt;">a </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">regular habit.</span></div>
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<b style="text-indent: -25.05pt;"><span style="letter-spacing: -.05pt; mso-bidi-font-family: Verdana; mso-font-width: 101%;"><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"><br /></span></span></b></div>
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<b style="text-indent: -25.05pt;"><span style="letter-spacing: -.05pt; mso-bidi-font-family: Verdana; mso-font-width: 101%;"><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><b style="text-indent: -25.05pt;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Becoming an Active Listener</span></b></div>
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<span style="font-size: 12pt;">There </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">are </span><span style="font-size: 12pt;">five </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">key
aspects </span><span style="font-size: 12pt;">of </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">becoming </span><span style="font-size: 12pt;">an </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">active </span><span style="font-size: 12pt;">listener. </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">You will probably already </span><span style="font-size: 12pt;">be employing </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">some </span><span style="font-size: 12pt;">of them, but </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">may </span><span style="font-size: 12pt;">need
to </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">practice </span><span style="font-size: 12pt;">others. However, </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">once </span><span style="font-size: 12pt;">you are </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">using these tools </span><span style="font-size: 12pt;">over</span><span style="font-size: 12pt; letter-spacing: -0.05pt;">time, </span><span style="font-size: 12pt;">you
</span><span style="font-size: 12pt; letter-spacing: -0.05pt;">will find </span><span style="font-size: 12pt;">that they get </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">easier </span><span style="font-size: 12pt;">and </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">easier. </span><span style="font-size: 12pt;">Plus, you’ll </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">learn so
much </span><span style="font-size: 12pt;">about others and have </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">such better
conversations that </span><span style="font-size: 12pt; letter-spacing: 0.05pt;">you </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">will be positively rein forced each time </span><span style="font-size: 12pt; letter-spacing: 0.05pt;">you </span><span style="font-size: 12pt; letter-spacing: -0.05pt;">practice.</span></div>
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<!--[if !supportLists]--><b><span style="letter-spacing: 0.05pt;">1.<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Pay <span style="letter-spacing: -.05pt;">close </span>attention.</span></b><span style="font-size: 12pt;"><o:p></o:p></span></div>
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">With
this step, </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">you <span style="letter-spacing: -.05pt;">learn </span>to give
the <span style="letter-spacing: -.05pt;">speaker </span>your undivided attention.
But you <span style="letter-spacing: -.05pt;">also </span>let the <span style="letter-spacing: -.05pt;">speaker know that </span>you are listening <span style="letter-spacing: -.05pt;">by </span>using <span style="letter-spacing: -.05pt;">acknowledgements</span>–types
<span style="letter-spacing: -.05pt;">of </span>verbal <span style="letter-spacing: -.05pt;">and </span>non-verbal tools that help add proof <span style="letter-spacing: -.05pt;">that </span>you are truly <span style="letter-spacing: -.05pt;">listening.</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Look the <span style="letter-spacing: -.05pt;">speaker </span>in
the eyes<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Stop any mental </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">chatter<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Don’t <span style="letter-spacing: -.05pt;">start </span>preparing
your <span style="letter-spacing: -.05pt;">response </span>or rebuttal <span style="letter-spacing: -.05pt;">while the </span>other person is <span style="letter-spacing: -.05pt;">talking</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Make sure </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">your environment
<span style="letter-spacing: -.05pt;">doesn’t distract </span>you<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">Notice <span style="letter-spacing: -.05pt;">the speaker’s body </span>language and <span style="letter-spacing: -.05pt;">tone </span>of <span style="letter-spacing: -.05pt;">voice</span>–what are
the non-verbal <span style="letter-spacing: -.05pt;">messages </span>telling you?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">If you are in a group, avoid <span style="letter-spacing: -.05pt;">side </span>conversations <o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="letter-spacing: 0.05pt;">2.<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Demonstrate physically </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">that you are<span style="letter-spacing: -.05pt;"> listening.</span></span></b><span style="font-size: 12pt;"><o:p></o:p></span></div>
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Use non-verbal </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">and verbal <span style="letter-spacing: -.05pt;">signals </span>that you are <span style="letter-spacing: -.05pt;">listening </span>to the <span style="letter-spacing: -.05pt;">speaker </span>attentively.<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-left: 53.3pt; mso-list: l6 level2 lfo4; tab-stops: 60.7pt; text-indent: -17.3pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Nod from time to <span style="letter-spacing: -.05pt;">time, </span>when
appropriate<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Use appropriate <span style="letter-spacing: -.05pt;">facial expressions</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">Monitor </span><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">your
own <span style="letter-spacing: -.05pt;">body language. </span>Be sure you<span style="letter-spacing: -.05pt;">re main </span>open and <span style="letter-spacing: -.05pt;">relaxed </span>rather than <span style="letter-spacing: -.05pt;">closed </span>and
<span style="letter-spacing: -.05pt;">tense.</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Use small comments like uh-huh, yes, <span style="letter-spacing: -.05pt;">right.</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="letter-spacing: 0.05pt;">3.<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Check </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">for
understanding.</span></b><span style="font-size: 12pt;"><o:p></o:p></span></div>
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">As
we </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">learned in <span style="letter-spacing: -.05pt;">the </span>last
chapters, our personal experiences, our <span style="letter-spacing: -.05pt;">perceptions,
</span>and our <span style="letter-spacing: -.05pt;">feelings can </span>all influence
the <span style="letter-spacing: -.05pt;">way that we </span>hear. It is <span style="letter-spacing: -.05pt;">possible for the message to </span>get <span style="letter-spacing: -.05pt;">mistranslated </span>or <span style="letter-spacing: -.05pt;">misinterpreted, </span>so <span style="letter-spacing: -.05pt;">that </span>we
hear a message that was not intended. Before responding, <span style="letter-spacing: -.05pt;">it’s </span>important to check <span style="letter-spacing: -.05pt;">for </span>understanding using <span style="letter-spacing: -.05pt;">these tools.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 60.5pt; margin-right: 61.35pt; margin-top: 0in; mso-list: l6 level2 lfo4; tab-stops: 60.7pt; text-indent: -17.3pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">Use reflecting <span style="letter-spacing: -.05pt;">and paraphrasing. Check </span>that you heard the <span style="letter-spacing: -.05pt;">message </span>correctly by <span style="letter-spacing: -.05pt;">saying </span>things like “what I hear you <span style="letter-spacing: -.05pt;">saying </span>is….” or “If I’m hearing you correctly,
you’re <span style="letter-spacing: -.05pt;">saying…..” </span>or <span style="letter-spacing: -.05pt;">“I </span>think you’ re <span style="letter-spacing: -.05pt;">talking about….”.</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">Ask <span style="letter-spacing: -.05pt;">questions
that will </span>help <span style="letter-spacing: -.05pt;">clarify </span>the <span style="letter-spacing: -.05pt;">speaker’s meaning. Suggestions </span>include things
like, <span style="letter-spacing: -.05pt;">“Can </span>you <span style="letter-spacing: -.05pt;">tell me more </span>about…..? ” or <span style="letter-spacing: -.05pt;">“What </span>did
you <span style="letter-spacing: -.05pt;">mean </span>when you <span style="letter-spacing: -.05pt;">said…? ”</span>or <span style="letter-spacing: -.05pt;">“I think you’re saying…</span>is
that right?”<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">Summarize </span><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">what
you’ve heard occasionally–don’t <span style="letter-spacing: -.05pt;">wait </span>until
<span style="letter-spacing: -.05pt;">the </span>end or you might not <span style="letter-spacing: -.05pt;">remember exactly what was said.</span><o:p></o:p></span></div>
<div class="MsoHeading8" style="margin-bottom: 12.0pt; margin-left: 33.65pt; margin-right: 0in; margin-top: 12.0pt; mso-list: l6 level1 lfo4; tab-stops: 33.7pt;">
<!--[if !supportLists]--><b><span style="letter-spacing: 0.05pt;">4.<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Don’t<span style="letter-spacing: -.05pt;"> interrupt!</span></span></b><span style="font-size: 12pt;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 121%; margin-bottom: 12.0pt; margin-left: 33.65pt; margin-right: 40.0pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; line-height: 121%; mso-bidi-font-family: "Times New Roman";">There is nothing <span style="letter-spacing: -.05pt;">good </span>that <span style="letter-spacing: -.05pt;">comes </span>from interrupting the <span style="letter-spacing: -.05pt;">speaker.
</span>You <span style="letter-spacing: -.05pt;">will only </span>be <span style="letter-spacing: -.05pt;">limiting </span>your <span style="letter-spacing: -.05pt;">chance </span>of understanding the <span style="letter-spacing: -.05pt;">message
</span>because you won’t hear it all–<span style="letter-spacing: -.05pt;">and because
</span>the <span style="letter-spacing: -.05pt;">speaker </span>will <span style="letter-spacing: -.05pt;">get frustrated!</span><o:p></o:p></span></div>
<div class="MsoHeading8" style="margin-bottom: 12.0pt; margin-left: 51.1pt; margin-right: 0in; margin-top: 12.0pt; mso-list: l6 level1 lfo4; tab-stops: 51.15pt;">
<!--[if !supportLists]--><b><span style="letter-spacing: 0.05pt;">5.<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Respond Appropriately.</span></b><span style="font-size: 12pt;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 51.1pt; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">When
</span><span style="font-size: 12.0pt; letter-spacing: .05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">you are</span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";"> <span style="letter-spacing: -.05pt;">actively</span> listening, you are<span style="letter-spacing: -.05pt;"> </span>showing your<span style="letter-spacing: -.05pt;"> respect for the</span> speaker, as <span style="letter-spacing: -.05pt;">well
</span>as gaining the<span style="letter-spacing: -.05pt;"> information that </span>you<span style="letter-spacing: -.05pt;"> need </span>to <span style="letter-spacing: -.05pt;">form
</span>your <span style="letter-spacing: -.05pt;">response. </span>Once you <span style="letter-spacing: -.05pt;">have </span>that <span style="letter-spacing: -.05pt;">information </span>and have clarified <span style="letter-spacing: -.05pt;">it,
</span>it’s <span style="letter-spacing: -.05pt;">time to </span>for my reply. <span style="letter-spacing: -.05pt;">When </span>expressing your thoughts:<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-left: 78.1pt; mso-list: l6 level2 lfo4; tab-stops: 78.15pt; text-indent: -17.45pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Be honest and open<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-left: 78.1pt; mso-list: l6 level2 lfo4; tab-stops: 78.15pt; text-indent: -17.45pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Be <span style="letter-spacing: -.05pt;">respectful</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-left: 78.1pt; mso-list: l6 level2 lfo4; tab-stops: 78.15pt; text-indent: -17.45pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 101%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">Be <span style="letter-spacing: -.05pt;">thorough</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 21.8pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">Remember
</span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">too <span style="letter-spacing: -.05pt;">that </span>you are <span style="letter-spacing: -.05pt;">modeling </span>excellent behavior <span style="letter-spacing: -.05pt;">for </span>others when you use <span style="letter-spacing: -.05pt;">active </span>listening. <span style="letter-spacing: -.05pt;">Don’t </span>be <span style="letter-spacing: -.05pt;">surprised to </span>hear
others <span style="letter-spacing: -.05pt;">start </span>to use clarifying questions
or <span style="letter-spacing: -.05pt;">reflecting </span>phrases as well–<span style="letter-spacing: -.05pt;">which </span>would be a good thing <span style="letter-spacing: -.05pt;">for </span>everyone <span style="letter-spacing: -.05pt;">concerned!</span></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 21.8pt; margin-top: 12.0pt;">
<b style="text-indent: -25.1pt;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;"><br /></span></b></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 21.8pt; margin-top: 12.0pt;">
<b style="text-indent: -25.1pt;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Listening in Difficult Situations</span></b></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 33.0pt; margin-top: 12.0pt; text-align: justify;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">Listening </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">is <span style="letter-spacing: -.05pt;">particularly difficult when </span>you <span style="letter-spacing: -.05pt;">are </span>in a heated or <span style="letter-spacing: -.05pt;">emotionally charged situation. </span>In order <span style="letter-spacing: -.05pt;">for </span>your communication to be <span style="letter-spacing: -.05pt;">successful
</span>and <span style="letter-spacing: -.05pt;">productive, </span>you <span style="letter-spacing: -.05pt;">may </span>need to <span style="letter-spacing: -.05pt;">employ </span><span style="letter-spacing: -.1pt;">some </span><span style="letter-spacing: -.05pt;">additional tools </span>in order <span style="letter-spacing: -.05pt;">to </span>listen to <span style="letter-spacing: -.05pt;">others and </span>to <span style="letter-spacing: -.05pt;">allow </span>for
the exchange of <span style="letter-spacing: -.05pt;">information despite </span>your
feelings.<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 0in; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-family: "Times New Roman";">Some </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">tips include:<o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-left: 51.1pt; mso-list: l4 level3 lfo16; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-font-width: 101%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman";">If possible, suggest that you <span style="letter-spacing: -.05pt;">move the discussion </span>to a private location <span style="letter-spacing: -.05pt;">with </span>no <span style="letter-spacing: -.05pt;">distractions.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 121%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 25.45pt; margin-top: 0in; mso-list: l4 level3 lfo16; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-font-width: 101%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 121%; mso-bidi-font-family: "Times New Roman";">If tension is high, start by agreeing on what </span><span style="font-size: 12.0pt; letter-spacing: .05pt; line-height: 121%; mso-bidi-font-family: "Times New Roman";">your </span><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 121%; mso-bidi-font-family: "Times New Roman";">goal of </span><span style="font-size: 12.0pt; line-height: 121%; mso-bidi-font-family: "Times New Roman";">the
<span style="letter-spacing: -.05pt;">discussion will be. </span>Are you <span style="letter-spacing: -.05pt;">resolving </span>a <span style="letter-spacing: -.05pt;">problem? </span>Learning about what <span style="letter-spacing: -.05pt;">happened
in </span>a difficult <span style="letter-spacing: -.05pt;">situation? Deciding </span>roles
<span style="letter-spacing: -.05pt;">in an important </span>project? <span style="letter-spacing: -.05pt;">Determining </span>how <span style="letter-spacing: -.05pt;">to proceed </span>in <span style="letter-spacing: -.05pt;">order </span>to
<span style="letter-spacing: -.05pt;">reach </span>a <span style="letter-spacing: -.05pt;">deadline? Come </span>up <span style="letter-spacing: -.05pt;">with </span>a
<span style="letter-spacing: -.05pt;">common goal </span>that <span style="letter-spacing: .05pt;">you </span>can both agree <span style="letter-spacing: -.05pt;">to work </span>towards <span style="letter-spacing: -.05pt;">and </span>that
you <span style="letter-spacing: -.05pt;">can </span>both refer <span style="letter-spacing: -.05pt;">back </span>to <span style="letter-spacing: -.05pt;">should
the </span>conversation go <span style="letter-spacing: -.05pt;">off-topic.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 25.45pt; margin-top: 0in; mso-list: l4 level3 lfo16; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-font-width: 101%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">If
you need <span style="letter-spacing: -.05pt;">to, set </span>ground <span style="letter-spacing: -.05pt;">rules. </span>These could include agreeing that you
<span style="letter-spacing: -.05pt;">won’t </span>bring <span style="letter-spacing: -.05pt;">uphold events again, that </span>you <span style="letter-spacing: -.05pt;">will
keep personal comments </span>out <span style="letter-spacing: .05pt;">of </span>the
<span style="letter-spacing: -.05pt;">discussion, or that </span>you <span style="letter-spacing: -.05pt;">will </span>both keep your <span style="letter-spacing: -.05pt;">voices </span>down.<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 35.75pt; margin-top: 0in; mso-list: l4 level3 lfo16; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-font-width: 101%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">While
listening, <span style="letter-spacing: -.05pt;">remind </span>yourself <span style="letter-spacing: .05pt;">of </span><span style="letter-spacing: -.05pt;">the </span>active
<span style="letter-spacing: -.05pt;">listening </span>guidelines. Breathe <span style="letter-spacing: -.05pt;">slowly in </span>and out in order <span style="letter-spacing: -.05pt;">to remain calm.</span><o:p></o:p></span></div>
<br />
<div class="MsoBodyText" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 28.7pt; margin-top: 0in; mso-list: l4 level3 lfo16; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-font-width: 101%;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">If you </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">can’t </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">seem</span><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";"> to </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">pay </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">attention, </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">try </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">repeating </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">to yourself f</span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">in
</span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">your </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">mind </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">every word that the other </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">person </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">says. Then </span><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">you </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">are </span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">‘hearing’ </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">the
</span><span style="font-size: 12.0pt; letter-spacing: -.15pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">message </span><span style="font-size: 12.0pt; letter-spacing: -.1pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">twice and it has </span><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-family: "Times New Roman";">a <span style="letter-spacing: -.15pt;">better
</span><span style="letter-spacing: -.1pt;">chance </span><span style="letter-spacing: -.05pt;">of </span><span style="letter-spacing: -.1pt;">getting </span><span style="letter-spacing: -.15pt;">through.</span><o:p></o:p></span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-5624974857567830633.post-90518673328287787502017-10-24T23:39:00.000+05:302017-10-24T23:39:11.203+05:30Four Types of Communication Styles<h2 style="break-after: auto; margin: 1.85pt 0in 12pt;">
<span style="font-family: "Times New Roman", serif; letter-spacing: -0.05pt; line-height: 18.4px;"><span style="font-size: large;">Four Types of Communication Styles</span></span></h2>
<br />
<br />
<h3 style="margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 1.85pt; mso-pagination: none; page-break-after: auto; tab-stops: 39.8pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">Communication Styles</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 11.0pt;"><o:p></o:p></span></h3>
<h5 style="line-height: 115%; margin-bottom: 12.0pt; tab-stops: 41.3pt; text-align: justify; text-justify: inter-ideograph;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Introduction</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;"><o:p></o:p></span></h5>
<div class="MsoBodyText" style="line-height: 115%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 21.4pt; margin-top: 0in; text-align: justify; text-justify: inter-ideograph;">
<span style="font-size: 12.0pt; line-height: 115%;">Each one of us has a <span style="letter-spacing: -.05pt;">style </span>of <span style="letter-spacing: -.05pt;">communicating </span>that is unique. <span style="letter-spacing: -.05pt;">Some </span>of us are talkative and <span style="letter-spacing: -.05pt;">extroverted while </span>others are quiet and reserved. <span style="letter-spacing: -.05pt;">Some </span>of us are outspoken <span style="letter-spacing: -.05pt;">while </span>others <span style="letter-spacing: -.05pt;">are </span>less likely <span style="letter-spacing: -.05pt;">to share their </span>opinions <span style="letter-spacing: -.05pt;">in </span>public. <span style="letter-spacing: -.05pt;">Still </span>others of us are formal and <span style="letter-spacing: -.05pt;">direct while others </span>are informal and like to <span style="letter-spacing: -.05pt;">take </span>our <span style="letter-spacing: -.05pt;">time </span>getting <span style="letter-spacing: -.05pt;">to </span>the <span style="letter-spacing: -.05pt;">main point. So </span>how do <span style="letter-spacing: -.05pt;">these </span>different <span style="letter-spacing: -.05pt;">styles </span>of communication <span style="letter-spacing: -.05pt;">impact </span>us in the <span style="letter-spacing: -.05pt;">workplace?</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 10.0pt; margin-left: 1.0in;">
<!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:10.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><span style='mso-element:field-begin;mso-field-lock:yes'></span><span
style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shapetype id="_x0000_t202"
coordsize="21600,21600" o:spt="202" path="m,l,21600r21600,l21600,xe">
<v:stroke joinstyle="miter"/>
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</v:shapetype><v:shape id="_x0000_s1078" type="#_x0000_t202" style='width:402.8pt;
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<v:textbox inset="0,0,0,0">
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal style='margin-top:3.65pt;margin-right:18.4pt;margin-bottom:
10.0pt;margin-left:7.0pt;line-height:122%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:122%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>Communication
style refers to the choices </span><span style='font-size:9.5pt;mso-bidi-font-size:
11.0pt;line-height:122%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.1pt'>we </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:122%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi;letter-spacing:-.05pt'>tend to make when communicating to
others. It involves two basic dimensions: the assertiveness level </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:122%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
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<span style='letter-spacing:-.05pt'>emotiveness level </span>of <span
style='letter-spacing:-.05pt'>our communication. We also use different
styles depending </span>on <span style='letter-spacing:-.1pt'>with whom we </span><span
style='letter-spacing:-.05pt'>are communicating.</span></span><span
style='font-size:9.5pt;line-height:122%;font-family:"Arial","sans-serif";
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<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:121%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>Differences
in communication style can </span><span style='font-size:9.5pt;mso-bidi-font-size:
11.0pt;line-height:121%;font-family:"Arial","sans-serif";mso-hansi-font-family:
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barriers in communication success.</span></span><span style='font-size:
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: Communication style refers to the choices we tend to make when communicating to others. It involves two basic dimensions: the assertiveness level of our communication and the emotiveness level of our communication. We also use different styles depending on with whom we are communicating.
Differences in communication style can lead to barriers in communication success.
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<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.45pt; margin-top: 3.75pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%;">When </span><span style="font-size: 12.0pt; letter-spacing: .05pt; line-height: 122%;">you </span><span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%;">work with </span><span style="font-size: 12.0pt; line-height: 122%;">someone who has a decidedly different communication style <span style="letter-spacing: -.05pt;">from </span>your own, that <span style="letter-spacing: -.05pt;">difference </span>can <span style="letter-spacing: -.05pt;">act </span>as one of the barriers to effective communication. You <span style="letter-spacing: -.05pt;">may feel </span>that someone is being <span style="letter-spacing: -.05pt;">aloof </span>and cold <span style="letter-spacing: -.05pt;">while they feel </span>that <span style="letter-spacing: -.05pt;">they are being </span>quick and <span style="letter-spacing: -.05pt;">business-like. Or </span>you <span style="letter-spacing: -.05pt;">might feel that </span>someone <span style="letter-spacing: -.05pt;">is </span>being too analytical and detailed, <span style="letter-spacing: -.05pt;">while </span>they <span style="letter-spacing: -.05pt;">feel that </span>you aren’t recognizing the importance of the <span style="letter-spacing: -.05pt;">small things </span>that can <span style="letter-spacing: -.05pt;">make </span>a <span style="letter-spacing: -.05pt;">big difference.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 27.3pt; margin-top: 0in;">
<span style="font-size: 12.0pt; line-height: 122%;">There is away <span style="letter-spacing: -.05pt;">to overcome </span>these <span style="letter-spacing: -.05pt;">differences, however. </span>It <span style="letter-spacing: -.05pt;">involves learning the basic </span>characteristics <span style="letter-spacing: .05pt;">of </span>the different communication <span style="letter-spacing: -.05pt;">styles and </span>how they <span style="letter-spacing: -.05pt;">influence </span>the context <span style="letter-spacing: -.05pt;">in </span>which your communication <span style="letter-spacing: -.05pt;">is happening. If </span>you <span style="letter-spacing: -.05pt;">can learn to understand </span>the <span style="letter-spacing: -.05pt;">other person’s communication style and how it is </span><span style="letter-spacing: -.15pt;">manifesting itself </span><span style="letter-spacing: -.1pt;">in the way </span><span style="letter-spacing: -.15pt;">they communicate,</span><span style="letter-spacing: -.05pt;"> you </span><span style="letter-spacing: -.1pt;">are learning your audience and what they </span><span style="letter-spacing: -.15pt;">need in order to understand </span><span style="letter-spacing: -.1pt;">your message. You can then encode </span><span style="letter-spacing: -.05pt;">your </span><span style="letter-spacing: -.1pt;">message in </span>a <span style="letter-spacing: -.1pt;">way that they will </span><span style="letter-spacing: -.05pt;">be </span><span style="letter-spacing: -.1pt;">more likely to</span> be <span style="letter-spacing: -.1pt;">able to decode it, </span><span style="letter-spacing: -.15pt;">thereby increasing </span><span style="letter-spacing: -.1pt;">the chance that your </span><span style="letter-spacing: -.15pt;">message </span><span style="letter-spacing: -.1pt;">will </span><span style="letter-spacing: -.05pt;">be </span><span style="letter-spacing: -.15pt;">delivered successfully.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%;">To </span><span style="font-size: 12.0pt; line-height: 122%;">put <span style="letter-spacing: -.05pt;">it another </span>way, <span style="letter-spacing: -.05pt;">imagine </span>that you are <span style="letter-spacing: -.05pt;">in </span>a foreign <span style="letter-spacing: -.05pt;">country. You can stumble </span>about, <span style="letter-spacing: -.05pt;">using </span>your <span style="letter-spacing: -.05pt;">own words for </span>things and <span style="letter-spacing: -.05pt;">trying </span>to <span style="letter-spacing: -.05pt;">communicate, with </span>the result being that one or both <span style="letter-spacing: -.05pt;">parties may become frustrated</span>–<span style="letter-spacing: -.05pt;">and with </span>very <span style="letter-spacing: -.05pt;">little chance that </span><span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">will get the result that </span><span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">want.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; line-height: 122%;">But if <span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">can speak the </span>language of the <span style="letter-spacing: -.05pt;">person </span>you <span style="letter-spacing: -.05pt;">want </span>to <span style="letter-spacing: -.05pt;">speak with, suddenly </span>you <span style="letter-spacing: -.05pt;">can communicate. You can </span>ask for what you <span style="letter-spacing: -.05pt;">need, </span>give them the <span style="letter-spacing: -.05pt;">information they need, and hopefully </span>achieve the <span style="letter-spacing: -.05pt;">result </span>that <span style="letter-spacing: -.05pt;">is </span>the original <span style="letter-spacing: -.05pt;">aim </span>of your <span style="letter-spacing: -.05pt;">message. When </span>you <span style="letter-spacing: -.05pt;">employ this </span>communication <span style="letter-spacing: -.05pt;">tool, </span>you <span style="letter-spacing: -.05pt;">simply make </span>the <span style="letter-spacing: -.05pt;">choice </span>to communicate <span style="letter-spacing: -.05pt;">to </span>your <span style="letter-spacing: -.05pt;">audience in </span>their ‘native tongue.’<o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-right: 25.45pt;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%;">So </span><span style="font-size: 12.0pt; line-height: 122%;">how <span style="letter-spacing: -.05pt;">do you start? </span>You begin by <span style="letter-spacing: -.05pt;">studying </span>the <span style="letter-spacing: -.05pt;">four </span>basic <span style="letter-spacing: -.05pt;">communication styles </span>and how <span style="letter-spacing: -.05pt;">they relate </span>to <span style="letter-spacing: -.05pt;">each other. </span>You <span style="letter-spacing: -.05pt;">identify </span>your <span style="letter-spacing: -.05pt;">own </span>personal <span style="letter-spacing: -.05pt;">communication style </span>and <span style="letter-spacing: -.05pt;">what particular </span>barriers you might <span style="letter-spacing: -.05pt;">face when communicating with the </span>other <span style="letter-spacing: -.05pt;">styles. </span>Then you learn <span style="letter-spacing: -.05pt;">some simple </span>tools <span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">can </span>use to enhance your <span style="letter-spacing: -.05pt;">communication with others, </span>no <span style="letter-spacing: -.05pt;">matter </span>what <span style="letter-spacing: -.05pt;">communication </span>style <span style="letter-spacing: -.05pt;">they are.</span></span><span class="fontstyle21"><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></span></div>
<h5 style="margin-bottom: 12.0pt; margin-left: 41.25pt; margin-right: 0in; margin-top: 12.0pt; tab-stops: 41.25pt;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">The Communication Styles Matrix</span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;"><o:p></o:p></span></b></h5>
<div class="MsoBodyText" style="line-height: 122%; margin-right: 25.45pt;">
<span style="font-size: 12.0pt; line-height: 122%;">There <span style="letter-spacing: -.05pt;">are many different </span>models that describe the <span style="letter-spacing: -.05pt;">ways </span>in <span style="letter-spacing: -.05pt;">which we </span>communicate. But one <span style="letter-spacing: -.05pt;">very useful model is </span>based on the <span style="letter-spacing: -.05pt;">work </span>of <span style="letter-spacing: -.05pt;">Dr. Eileen Russo. Her matrix </span>is displayed in <span style="letter-spacing: -.05pt;">Figure </span>8 below. It <span style="letter-spacing: -.05pt;">shows that there </span>are <span style="letter-spacing: -.05pt;">two different dimensions </span>in communication <span style="letter-spacing: -.05pt;">styles: </span>the <span style="letter-spacing: -.05pt;">level </span>of expressiveness and the <span style="letter-spacing: -.05pt;">level </span><span style="letter-spacing: .05pt;">of </span><span style="letter-spacing: -.05pt;">assertiveness.</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 10.0pt; margin-left: 59.5pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape id="image72.jpeg"
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<div class="MsoNormal" style="margin-bottom: 10.0pt; margin-left: 150.1pt; margin-right: 0in; margin-top: 3.95pt;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Figure8: </span></b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">The Communication Styles Matrix</span><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 34.15pt; margin-top: 6.8pt;">
<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Each quadrant in <span style="letter-spacing: -.05pt;">Figure</span>8 <span style="letter-spacing: -.05pt;">represents </span>a <span style="letter-spacing: -.05pt;">different </span>communication <span style="letter-spacing: -.05pt;">style. </span>People can <span style="letter-spacing: -.05pt;">fall </span>anywhere within <span style="letter-spacing: -.05pt;">each </span>quadrant, <span style="letter-spacing: -.05pt;">becoming </span>more <span style="letter-spacing: -.05pt;">uniformly </span>one <span style="letter-spacing: -.05pt;">style </span>over the others as <span style="letter-spacing: -.05pt;">they move </span>further from the <span style="letter-spacing: -.05pt;">center.</span><o:p></o:p></span></div>
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style='mso-spacerun:yes'> </span>SHAPE <span
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<span style='font-size:9.5pt;
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mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi'>The <span
style='letter-spacing:-.05pt'>assertive communication styles tell others
what to </span>do <span style='letter-spacing:-.05pt'>while the less
assertive styles ask others </span><span style='letter-spacing:-.1pt'>what </span><span
style='letter-spacing:-.05pt'>should be done.</span></span><span
style='font-size:9.5pt;line-height:122%;font-family:"Arial","sans-serif";
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10.0pt;margin-left:7.0pt;line-height:121%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:121%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
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more expressive styles show emotion while the less expressive styles
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121%;font-family:"Arial","sans-serif";mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: The assertive communication styles tell others what to do while the less assertive styles ask others what should be done.
The more expressive styles show emotion while the less expressive styles refrain from showing it.
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Notice </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">that the <span style="letter-spacing: -.05pt;">more </span>assertive communication <span style="letter-spacing: -.05pt;">styles </span>tend <span style="letter-spacing: -.05pt;">to </span>‘tell’ others what to do. The <span style="letter-spacing: -.05pt;">less assertive communication styles </span>tend to ‘ask’ others what <span style="letter-spacing: -.05pt;">should </span>be done. The <span style="letter-spacing: -.05pt;">more </span>expressive <span style="letter-spacing: -.05pt;">communication styles tend to show their emotions in their face, speech, </span>and <span style="letter-spacing: -.05pt;">tone. The less expressive styles will either </span>not <span style="letter-spacing: -.05pt;">express </span>their <span style="letter-spacing: -.05pt;">emotions </span>or <span style="letter-spacing: -.05pt;">will </span>work <span style="letter-spacing: -.05pt;">to </span>hide <span style="letter-spacing: -.05pt;">them. </span>The <span style="letter-spacing: -.05pt;">resulting four basic </span>communication <span style="letter-spacing: -.05pt;">styles </span>are <span style="letter-spacing: -.05pt;">shown </span>in <span style="letter-spacing: -.05pt;">Figure</span>9. In the following <span style="letter-spacing: -.05pt;">sections, we’ll </span>look at the basic <span style="letter-spacing: -.05pt;">characteristics </span>of each communication <span style="letter-spacing: -.05pt;">styles </span>and <span style="letter-spacing: -.05pt;">some </span>things you <span style="letter-spacing: -.05pt;">can </span>do to <span style="letter-spacing: -.05pt;">help </span><span style="letter-spacing: .05pt;">you </span><span style="letter-spacing: -.05pt;">communication well with </span>each type.<o:p></o:p></span></div>
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<span style="font-family: "Times New Roman","serif";">Low <span style="letter-spacing: -.05pt;">Expressiveness </span>+ <span style="letter-spacing: -.05pt;">Low Assertiveness </span>= <span style="letter-spacing: -.05pt;">Systematic <o:p></o:p></span></span></div>
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<span style="font-family: "Times New Roman","serif";">Low <span style="letter-spacing: -.05pt;">Expressiveness </span>+ <span style="letter-spacing: -.05pt;">High Assertiveness </span>= <span style="letter-spacing: -.05pt;">Direct <o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 245%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 126.6pt; margin-right: 76.5pt; margin-top: 0in;">
<span style="font-family: "Times New Roman","serif"; letter-spacing: -.05pt;">High Expressiveness </span><span style="font-family: "Times New Roman","serif";">+ <span style="letter-spacing: -.05pt;">High Assertiveness</span>=Spirited</span><span style="font-family: "Times New Roman","serif"; line-height: 245%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 98.0pt; margin-right: 47.7pt; margin-top: 0in; text-indent: 28.6pt;">
<span style="font-family: "Times New Roman","serif"; letter-spacing: -.05pt;">High Expressiveness </span><span style="font-family: "Times New Roman","serif";">+ <span style="letter-spacing: -.05pt;">Low Assertiveness</span>=<span style="letter-spacing: -.05pt;">Considerate</span></span><span style="font-family: "Times New Roman","serif"; line-height: 115%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Figure 9: </span></b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">The Four Basic Communication Styles<o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">Direct Communication Style</span><o:p></o:p></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">As indicated in the communication style matrix, people with the direct communication style are highly assertive and not expressive. They tend to tell others what to do instead of asking others what they think should be done, and they will not easily show emotions in their communications with others. Their communication style is meant to be expedient, though others may not always see it that way. They may appear terse and cold to others, who might take their style of communicating personally.<o:p></o:p></span></div>
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<!--[if mso & !supportInlineShapes & supportFields]><span
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<span style='font-size:9.5pt;
line-height:122%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial;letter-spacing:-.05pt'>People </span><span style='font-size:9.5pt;
line-height:122%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial;letter-spacing:-.1pt'>with </span><span style='font-size:9.5pt;
line-height:122%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial;letter-spacing:-.05pt'>direct communication styles </span><span
style='font-size:9.5pt;line-height:122%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'>are <span style='letter-spacing:-.05pt'>the
‘go-getters’ in the group. They will work </span>hard <span
style='letter-spacing:-.05pt'>and fast and will brook few questions </span>or
<span style='letter-spacing:-.05pt'>distractions.</span><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:0in;margin-right:27.0pt;margin-bottom:
10.0pt;margin-left:7.0pt;line-height:122%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:122%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>These
people need to use caution to avoid appearing dictatorial or </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:122%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi'>cold.</span><span style='font-size:9.5pt;line-height:122%;
font-family:"Arial","sans-serif";mso-fareast-font-family:Arial'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:0in;margin-right:26.55pt;margin-bottom:
10.0pt;margin-left:7.0pt;line-height:121%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:121%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>If
you </span><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;
line-height:121%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi'>are a <span style='letter-spacing:-.05pt'>direct
style, you could probably use some practice with listening skills.</span></span><span
style='font-size:9.5pt;line-height:121%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: People with direct communication styles are the ‘go-getters’ in the group. They will work hard and fast and will brook few questions or distractions.
These people need to use caution to avoid appearing dictatorial or cold.
If you are a direct style, you could probably use some practice with listening skills.
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Direct </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">communicators will <span style="letter-spacing: -.05pt;">try </span>to tell you <span style="letter-spacing: -.05pt;">as little </span>as possible before <span style="letter-spacing: -.05pt;">moving </span>on to the next <span style="letter-spacing: -.05pt;">topic</span>–not <span style="letter-spacing: -.05pt;">because </span>they are <span style="letter-spacing: -.05pt;">trying to </span>be <span style="letter-spacing: -.05pt;">evasive, </span>but <span style="letter-spacing: -.05pt;">because they </span>are <span style="letter-spacing: -.05pt;">trying </span>to <span style="letter-spacing: -.05pt;">save time. They won’t </span>always <span style="letter-spacing: -.05pt;">stop to </span>listen to others, <span style="letter-spacing: -.05pt;">even </span>if the others have <span style="letter-spacing: -.05pt;">something valuable to </span>contribute. <span style="letter-spacing: -.05pt;">They </span><span style="letter-spacing: -.1pt;">may </span><span style="letter-spacing: -.05pt;">seem impatient </span>and over bearing at times, but it’s not <span style="letter-spacing: -.05pt;">meant </span>to be personal. <span style="letter-spacing: -.05pt;">They are </span>attempting to focus on results <span style="letter-spacing: -.05pt;">rather </span>than <span style="letter-spacing: -.05pt;">emotions. They will speak their minds, even </span>if <span style="letter-spacing: -.05pt;">it </span>could be <span style="letter-spacing: -.05pt;">off-putting to others. Don’t expect them to talk </span>about their personal <span style="letter-spacing: -.05pt;">lives</span>–<span style="letter-spacing: -.05pt;">they like </span>to keep <span style="letter-spacing: -.05pt;">business and personal issues separate. They </span>don’t back <span style="letter-spacing: -.05pt;">down from </span>conflict, <span style="letter-spacing: -.05pt;">and </span>at <span style="letter-spacing: -.05pt;">times could </span>be <span style="letter-spacing: -.05pt;">seen </span>as being aggressive rather than assertive in <span style="letter-spacing: -.05pt;">the way that they express </span>their <span style="letter-spacing: -.05pt;">opinions. </span><o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">Tips for Communicating if You Have </span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">a <span style="letter-spacing: -.05pt;">Direct Communication Style</span></span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Make an effort </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt;">to <span style="letter-spacing: -.05pt;">listen </span>fully to <span style="letter-spacing: -.05pt;">others and avoid interrupting</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Allow time for ‘chatting’ at the</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"> <span style="letter-spacing: -.05pt;">beginning of </span>a <span style="letter-spacing: -.05pt;">meeting</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Recognize that others may feel the need </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt;">to <span style="letter-spacing: -.05pt;">express their emotions about topics</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Recognize that brainstorming can </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">be <span style="letter-spacing: -.05pt;">helpful and not just </span>a <span style="letter-spacing: -.05pt;">‘time waster’</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 28.7pt; margin-top: 2.4pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; line-height: 120%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 120%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Try <span style="letter-spacing: -.05pt;">to communicate your expectations </span>for <span style="letter-spacing: -.05pt;">how </span>a <span style="letter-spacing: -.05pt;">meeting </span><span style="letter-spacing: -.1pt;">will </span><span style="letter-spacing: -.05pt;">go</span>–<span style="letter-spacing: -.05pt;">the length </span>of <span style="letter-spacing: -.05pt;">time, the topics to be covered, and the expected results</span>–<span style="letter-spacing: -.05pt;">before </span>a <span style="letter-spacing: -.05pt;">meeting occurs</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Take the time to show your appreciation for others’ contributions</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Don’t u see mail for sensitive </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">or <span style="letter-spacing: -.05pt;">complicated topics</span><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Allow time in your schedule for questions and feedback</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">Tips </span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">for <span style="letter-spacing: -.05pt;">Communicating with People </span>with a <span style="letter-spacing: -.05pt;">Direct Communication Style</span></span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Ask if they have time to </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt;">talk <span style="letter-spacing: -.05pt;">before jumping in</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Get </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">to <span style="letter-spacing: -.05pt;">the point quickly</span>– don’t <span style="letter-spacing: -.05pt;">bore them with lots </span>of <span style="letter-spacing: -.05pt;">back ground information</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Limit ‘chatting’ or conversation that is off-topic</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Use short, direct sentences</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Ask for </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt;">a <span style="letter-spacing: -.05pt;">specific call to action </span>or <span style="letter-spacing: -.05pt;">make </span>a <span style="letter-spacing: -.05pt;">specific request</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Do not </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 11.0pt;">speak <span style="letter-spacing: -.05pt;">in </span>the <span style="letter-spacing: -.05pt;">abstract</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">Only promise </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; mso-bidi-font-size: 11.0pt;">what </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 11.0pt;">you are certain you can deliver</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Don’tgive</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">or<span style="letter-spacing: -.05pt;">askforinformationaboutpersonalissuesunlesstheyinitiateit</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l1 level4 lfo3; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Don’t sugar coat things</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">–<span style="letter-spacing: -.05pt;">speak plainly</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: 12.0pt; margin-left: 34.1pt; margin-right: 0in; margin-top: 6.95pt; mso-list: l2 level1 lfo5; tab-stops: 48.05pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Verdana","sans-serif"; letter-spacing: -.05pt; mso-hansi-font-family: "Times New Roman";">Spirited Communication </span></b><b><span style="font-family: "Verdana","sans-serif"; mso-hansi-font-family: "Times New Roman";">Style</span></b><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">People with the</span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"> <span style="letter-spacing: -.05pt;">spirited communication style </span>are <span style="letter-spacing: -.05pt;">very interested in </span>the <span style="letter-spacing: -.05pt;">‘big picture’. </span>They are the <span style="letter-spacing: -.05pt;">dreamers, the inventors, </span>and the innovators in the group. <span style="letter-spacing: -.05pt;">Their </span>communication <span style="letter-spacing: -.05pt;">may </span>be <span style="letter-spacing: -.05pt;">full </span>of grand ideas <span style="letter-spacing: -.05pt;">and </span>hyperboles <span style="letter-spacing: -.05pt;">that </span>tend <span style="letter-spacing: -.05pt;">to </span>be <span style="letter-spacing: -.05pt;">very persuasive </span>to others at <span style="letter-spacing: -.05pt;">first.</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 10.0pt; margin-left: 112.7pt; text-indent: -40.7pt;">
<!--[if mso & !supportInlineShapes & supportFields]><span
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style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1075" type="#_x0000_t202"
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10.0pt;margin-left:7.0pt;line-height:122%'>
<span style='font-size:9.5pt;
line-height:122%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial'>People <span style='letter-spacing:-.1pt'>with </span>the spirited <span
style='letter-spacing:-.05pt'>communication style love </span>to <span
style='letter-spacing:-.05pt'>flesh out ideas, brainstorm, and talk about
the big picture</span>–as <span style='letter-spacing:-.05pt'>long as they
get to do </span>a lot<span style='letter-spacing:-.05pt'> </span>of <span
style='letter-spacing:-.05pt'>the talking!</span><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:0in;margin-right:25.05pt;margin-bottom:
10.0pt;margin-left:7.0pt;text-align:justify;text-justify:inter-ideograph;
line-height:122%'>
<span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;
line-height:122%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>Spirited people can
have </span><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;
line-height:122%;font-family:"Arial","sans-serif";mso-hansi-font-family:
Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi'>a <span style='letter-spacing:-.05pt'>hard
time nailing down the details in their wonderful ideas. They may also have </span>a
<span style='letter-spacing:-.05pt'>hard </span>time<span style='letter-spacing:
-.05pt'>s ticking to an agenda or </span>to <span style='letter-spacing:
-.05pt'>one topic.</span></span><span style='font-size:9.5pt;line-height:
122%;font-family:"Arial","sans-serif";mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: People with the spirited communication style love to flesh out ideas, brainstorm, and talk about the big picture–as long as they get to do a lot of the talking!
Spirited people can have a hard time nailing down the details in their wonderful ideas. They may also have a hard times ticking to an agenda or to one topic.
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style='font-size:10.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><v:shape id="_x0000_i1028" type="#_x0000_t75" style='width:336pt;
height:98.15pt'>
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">However, they are </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">not <span style="letter-spacing: -.05pt;">always very good at </span>discussing the <span style="letter-spacing: -.05pt;">details </span>or the exact <span style="letter-spacing: -.05pt;">steps in </span>the process. <span style="letter-spacing: -.05pt;">They will </span>tend <span style="letter-spacing: -.05pt;">to </span><span style="letter-spacing: .05pt;">go </span>off on tangent sin their conversations, and <span style="letter-spacing: -.05pt;">like </span>to interject anecdote sin to their <span style="letter-spacing: -.05pt;">dialogues </span>in order <span style="letter-spacing: -.05pt;">to demonstrate </span>or <span style="letter-spacing: -.05pt;">drive </span>home a <span style="letter-spacing: -.05pt;">point.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.45pt; margin-top: 0in;">
<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">Keeping </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: "Times New Roman";">to an agenda is <span style="letter-spacing: -.05pt;">sometimes </span>a challenge <span style="letter-spacing: -.05pt;">for </span>those <span style="letter-spacing: -.05pt;">with the </span>spirited communication <span style="letter-spacing: -.05pt;">styles inceboth time </span>management and remaining focuse dare <span style="letter-spacing: -.05pt;">challenges for</span>th is group. <span style="letter-spacing: -.05pt;">Their written </span>or verbal <span style="letter-spacing: -.05pt;">communication may tend </span>to wards <span style="letter-spacing: -.05pt;">the dramatic. </span>While <span style="letter-spacing: -.05pt;">they can </span>be <span style="letter-spacing: -.05pt;">very </span>entertaining, getting them to <span style="letter-spacing: -.05pt;">communicate </span>clearly on <span style="letter-spacing: -.05pt;">specific </span>topics <span style="letter-spacing: -.1pt;">may </span><span style="letter-spacing: -.05pt;">take </span>the <span style="letter-spacing: -.05pt;">assistance </span><span style="letter-spacing: .05pt;">of </span><span style="letter-spacing: -.05pt;">someone </span>else to guide them through a <span style="letter-spacing: -.05pt;">conversation and </span>keep them on <span style="letter-spacing: -.05pt;">track </span>by <span style="letter-spacing: -.05pt;">bringing them </span>back to the <span style="letter-spacing: -.05pt;">subject </span>at hand.<o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Tips <span style="letter-spacing: -.05pt;">for Communicating if You Have </span>a <span style="letter-spacing: -.05pt;">Spirited Communication Style</span></span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 29.3pt; margin-right: 46.65pt; margin-top: 6.9pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; line-height: 120%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%;">When considering new ideas to share, also consider whether </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 120%;">or <span style="letter-spacing: -.05pt;">not you have suggestions on </span>how <span style="letter-spacing: -.05pt;">to put those ideas in to action</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 120%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 29.3pt; margin-right: 0in; margin-top: .35pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Respect agreed-upon agendas and time limits when in meetings</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 29.3pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">Try <span style="letter-spacing: -.05pt;">to limit your sharing </span>of <span style="letter-spacing: -.05pt;">personal anecdotes that take the group off-topic</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 29.3pt; margin-right: 61.35pt; margin-top: 2.45pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; line-height: 120%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 120%; mso-fareast-font-family: Arial;">Make sure you </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 120%; mso-fareast-font-family: Arial;">are <span style="letter-spacing: -.05pt;">allowing others to contribute their ideas and suggestions</span>–<span style="letter-spacing: -.05pt;">and that you </span>are <span style="letter-spacing: -.05pt;">listening</span><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 29.3pt; margin-right: 0in; margin-top: .35pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Be certain any requests you make </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">are <span style="letter-spacing: -.05pt;">clear and that you convey there as on for asking</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 10.0pt; margin-left: 29.3pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l7 level1 lfo2; mso-pagination: none; tab-stops: 29.35pt; text-indent: -17.5pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-fareast-font-family: Arial;">Communicate your appreciation for others’ work and in put</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; line-height: 115%;">Tips for Communicating </span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">with <span style="letter-spacing: -.05pt;">People Who Have </span>a <span style="letter-spacing: -.05pt;">Spirited Communication Style</span></span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 6.9pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Use an agenda </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt;">with </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">time limits <span style="letter-spacing: -.05pt;">listed for each </span>topic</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Praise them in front of other people</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Learn to gently redirect the conversation back to the topic </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">at <span style="letter-spacing: -.05pt;">hand</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Understand that they may exaggerate</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.45pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-fareast-font-family: Arial;">Challenge them to break </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt; mso-fareast-font-family: Arial;">down </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt; mso-fareast-font-family: Arial;">their‘ big ideas’ into specific outcomes and </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;">steps<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Reaffirm with </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">them <span style="letter-spacing: -.1pt;">what </span><span style="letter-spacing: -.05pt;">they have agreed </span>to <span style="letter-spacing: -.05pt;">do</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 0in; margin-top: 2.4pt; mso-list: l7 level2 lfo2; mso-pagination: none; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 9.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-font-width: 102%;">·<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">Use check-lists or other </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.1pt;">written </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; letter-spacing: -.05pt;">reminders </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt;">as a<span style="letter-spacing: -.05pt;">way to help communicate </span><span style="letter-spacing: -.1pt;">what </span><span style="letter-spacing: -.05pt;">needs to be done</span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoBodyText" style="margin-bottom: 12.0pt; margin-left: 34.1pt; margin-right: 0in; margin-top: 12.0pt; mso-list: l2 level1 lfo5; tab-stops: 48.05pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Verdana","sans-serif"; letter-spacing: -.05pt; mso-hansi-font-family: "Times New Roman";">Systematic Communication </span></b><b><span style="font-family: "Verdana","sans-serif"; mso-hansi-font-family: "Times New Roman";">Style</span></b><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><o:p></o:p></span></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Those <span style="letter-spacing: -.05pt;">with </span>a <span style="letter-spacing: -.05pt;">systematic communication style </span>like to focus on <span style="letter-spacing: -.05pt;">facts </span>and <span style="letter-spacing: -.05pt;">details </span>rather than opinions and <span style="letter-spacing: -.05pt;">possibilities. Expect to </span>use and <span style="letter-spacing: -.05pt;">appreciate </span>logic <span style="letter-spacing: -.05pt;">when </span>you <span style="letter-spacing: -.05pt;">communicate </span>with a <span style="letter-spacing: -.05pt;">systematic. They will appreciate facts </span>and analysis rather <span style="letter-spacing: -.05pt;">than </span>the ‘big picture’ ideas that have not yet been <span style="letter-spacing: -.05pt;">proved useful.</span><o:p></o:p></span></div>
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<!--[if mso & !supportInlineShapes & supportFields]><span
style='font-size:10.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><span style='mso-element:field-begin;mso-field-lock:yes'></span><span
style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1074" type="#_x0000_t202"
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10.0pt;margin-left:7.0pt;line-height:122%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:122%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>People
</span><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:
122%;font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.1pt'>with </span><span
style='font-size:9.5pt;mso-bidi-font-size:11.0pt;line-height:122%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi'>a <span style='letter-spacing:-.05pt'>systematic communication
style will focus </span>on <span style='letter-spacing:-.05pt'>facts over
opinions. Communication with tangible evidence is best </span>for <span
style='letter-spacing:-.05pt'>systematic. </span>They <span
style='letter-spacing:-.05pt'>will likely be uncomfortable expressing
feelings and will tend to avoid confrontation.</span></span><span
style='font-size:9.5pt;line-height:122%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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style='font-size:10.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family:
"Times New Roman"'><v:shape id="_x0000_i1029" type="#_x0000_t75" style='width:313.65pt;
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<span style="font-size: 12.0pt; letter-spacing: -.05pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">They may </span><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">be <span style="letter-spacing: -.05pt;">slower </span>to respond <span style="letter-spacing: -.05pt;">to </span>your communication, as <span style="letter-spacing: -.05pt;">they are probably </span>analyzing the <span style="letter-spacing: -.05pt;">situation </span>and constructing a <span style="letter-spacing: -.05pt;">logical, well </span>thought-out response. Charts, graphs and <span style="letter-spacing: -.05pt;">trends </span>are all useful tools <span style="letter-spacing: -.05pt;">for communicating with systematic </span>as <span style="letter-spacing: -.05pt;">well.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.3pt; margin-top: 0in;">
<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Those <span style="letter-spacing: -.05pt;">with </span>a <span style="letter-spacing: -.05pt;">systematic communication style </span>are uncomfortable with expressing their feelings about <span style="letter-spacing: -.05pt;">things </span>and do not like <span style="letter-spacing: -.05pt;">conflict. </span>They <span style="letter-spacing: -.05pt;">may </span>tend to shut down <span style="letter-spacing: -.05pt;">communication </span>rather than dealing <span style="letter-spacing: -.05pt;">with </span>emotional or confrontational situations. If you give them directions, you <span style="letter-spacing: -.05pt;">will </span>need <span style="letter-spacing: -.05pt;">to </span>be <span style="letter-spacing: -.05pt;">very </span>thorough and <span style="letter-spacing: -.05pt;">precise in </span>relaying <span style="letter-spacing: -.05pt;">them.</span><o:p></o:p></span></div>
<div class="MsoBodyText" style="line-height: 122%; margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 25.45pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">The <span style="letter-spacing: -.05pt;">more </span>information you <span style="letter-spacing: -.05pt;">can </span>give <span style="letter-spacing: -.05pt;">them, </span>the happier they <span style="letter-spacing: -.05pt;">will </span>be–as long as the <span style="letter-spacing: -.05pt;">information is </span>relevant <span style="letter-spacing: -.05pt;">to </span>the current <span style="letter-spacing: -.05pt;">discussion </span>or <span style="letter-spacing: -.05pt;">is </span>relevant background information. <o:p></o:p></span></div>
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<b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Tips for Communicating if You Have a Systematic Communication Style</span></b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 5.55pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Recognize that not everyone follows linear thought processes and decision-making</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Realize that for good working relationships, consideration for others’ feelings is important</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.4pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Learn to ask qualifying questions that will help you get the information you need</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.5pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Ask others questions about themselves if you want to build rapport</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 69.6pt; margin-top: 2.4pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 120%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Make sure you understand the scope of a project so that you don’t waste time collecting information that is not going to be needed</span><span style="font-size: 14.0pt; line-height: 120%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 28.7pt; margin-top: .35pt; mso-list: l6 level4 lfo8; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 9.5pt; line-height: 120%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">If you need to ask for more time for analysis, be able to explain the benefit of the information you are working on</span><span style="font-size: 16.0pt; line-height: 120%; mso-bidi-font-size: 11.5pt; mso-fareast-font-family: Arial;"> </span><span style="font-size: 14.0pt; line-height: 120%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
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<b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Tips for Communicating with People with a Systematic Communication Style</span></b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 5.55pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Focus on the facts of the situation rather than individuals’ opinions</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Speak with precision and accuracy rather than generalizations</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.4pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Be Organized, on time, and topic when you communicate with them</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Give logical reasons for your actions and for what you ask of them</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Allow Them Time For Research And Analysis Before Decision-making</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 51.1pt; margin-right: 27.2pt; margin-top: 2.4pt; mso-list: l5 level4 lfo1; tab-stops: 51.15pt; text-indent: -17.55pt;">
<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; font-size: 9.5pt; line-height: 122%; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Avoid Personal Topics Unless They Open The Conversation</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="line-height: normal; margin-bottom: 12.0pt; margin-left: 34.1pt; margin-right: 0in; margin-top: 12.0pt; mso-list: l2 level1 lfo5; tab-stops: 48.05pt; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">Considerate Communication Style</span><o:p></o:p></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Those with the considerate communication style are very concerned about the feelings of others. They want to please other people and to be included in her peer group. They like to work with others, help others, and connect to the reason personal level. If there is conflicting your group, they will be the ones to attempt to mediate it. They want everyone to have the chance to speak their minds, have their turns, and receiver recognition for their contribution. They are natural trainers and counselors, and enjoy helping others succeed. They will encourage group collaboration and communication, though they are not always inclined to speak their own minds.<o:p></o:p></span></div>
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<!--[if mso & !supportInlineShapes & supportFields]><span
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style='mso-spacerun:yes'> </span>SHAPE <span
style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"><!--[if gte vml 1]><v:shape id="_x0000_s1073" type="#_x0000_t202"
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10.0pt;margin-left:7.0pt;line-height:122%'>
<span style='font-size:9.5pt;
mso-bidi-font-size:11.0pt;line-height:122%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi'>People <span
style='letter-spacing:-.1pt'>with </span>a <span style='letter-spacing:
-.05pt'>considerate communication style will </span>be <span
style='letter-spacing:-.05pt'>very interested in listening and in finding out
</span>how <span style='letter-spacing:-.05pt'>you and others are doing. They
</span><span style='letter-spacing:-.1pt'>will </span><span
style='letter-spacing:-.05pt'>want everyone to have </span>a <span
style='letter-spacing:-.05pt'>chance to speak, but might refrain from expressing
their own opinions if </span>they think it <span style='letter-spacing:
-.05pt'>will displease others.</span></span><span style='font-size:9.5pt;
line-height:122%;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial'><o:p></o:p></span></p>
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: People with a considerate communication style will be very interested in listening and in finding out how you and others are doing. They will want everyone to have a chance to speak, but might refrain from expressing their own opinions if they think it will displease others." height="106" src="file:///C:/Users/kondal/AppData/Local/Temp/msohtmlclip1/01/clip_image008.gif" v:shapes="_x0000_s1073" width="411" /><!--[endif]--></span><!--[if mso & !supportInlineShapes & supportFields]><span
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">This is the major communication challenge for those with the considerate personality style– they may be reluctant to share an opposing opinion, even if it’s important information, because they are concerned about keeping the peace and being liked.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">They are also inclined to take direct communication as a personal matter. It’s difficult for them to separate other people's’ opinions about a topic from their opinions about them, and so may feel that an opposing opinion is due to not liking them. There is also the possibility that they will be talked into something in order to preserve the peace rather than standing their ground.</span></div>
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<b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Tips for Communicating if You Have a Systematic Communication Style</span></b><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 5.55pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Recognize that not everyone follows linear thought processes and decision-making</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Realize that for good working relationships,consideration for others’ feelings is important</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.4pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Learn to ask qualifying questions that will help you get the information you need</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.5pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Ask others questions about themselves if you want to build rapport</span><span style="font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 69.6pt; margin-top: 2.4pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 120%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">Make sure you understand the scope of a project so that you don’t waste time collecting information that is not going to be needed</span><span style="font-size: 14.0pt; line-height: 120%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="line-height: 120%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 28.7pt; margin-top: .35pt; mso-list: l4 level1 lfo6; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 14.0pt; line-height: 120%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Wingdings;">Ø<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 120%; mso-bidi-font-size: 9.5pt; mso-fareast-font-family: Arial;">If you need to ask for more time for analysis, be able to explain the benefit of the information you are working on</span><span style="font-size: 16.0pt; line-height: 120%; mso-bidi-font-size: 11.5pt; mso-fareast-font-family: Arial;"> </span><span style="font-size: 14.0pt; line-height: 120%; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 47.9pt; margin-top: 5.6pt;">
<b><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Tips for Communicating with People with a Systematic Communication Style</span></b><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 5.55pt; mso-list: l3 level1 lfo7; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Focus on the facts of the situation rather than individuals’ opinions</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l3 level1 lfo7; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Speak with precision and accuracy rather than generalizations</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.4pt; mso-list: l3 level1 lfo7; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Be Organized, on time, and topic when you communicate with them</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
<div class="normal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 52.1pt; margin-right: 27.2pt; margin-top: 2.45pt; mso-list: l3 level1 lfo7; tab-stops: 51.15pt; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Give logical reasons for your actions and for what you ask of them</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Allow Them Time For Research And Analysis Before Decision-making</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Wingdings; font-size: 12.0pt; line-height: 122%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;">ü<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; line-height: 122%; mso-fareast-font-family: Arial;">Avoid Personal Topics Unless They Open The Conversation</span><span style="font-size: 12.0pt; line-height: 122%;"><o:p></o:p></span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; line-height: 122%; mso-bidi-font-size: 12.0pt;">Examples of Communication for Each Style<o:p></o:p></span></b></h5>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">It will take some time and practice to learn exactly what will work in communicating with the people in your work group. Hopefully you recognized the people in your office in the descriptions of the different communication styles in the last section. If not, you can pay more attention to how they communicate with you as a sign of their main communication style. Remember too that not everyone.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">It will also take practice for you to become comfortable in altering your own communication style or methods in order to best communicate with others. You will still be inclined to your natural communication style, which is to be expected. It will also be easier to do at first when you have the time to think about your communication ahead of time, such as when writing an email. However, overtime, you will find that you can adjust faster and employ the tools that you need without thinking it out ahead of time.<o:p></o:p></span></div>
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<b><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt; mso-fareast-font-family: Verdana;">Direct Style</span></b><b><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;"><o:p></o:p></span></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">When communicating with someone who has the direct communication style, the key is to get to the main point of your communication as soon as possible, and to do so in as efficient as manner as possible. The first example below shows the type of communication that will not work with someone who has a direct communication style. In this example, Jane is the one with the direct communication style.<o:p></o:p></span></div>
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<i>Hi Jane,</i></div>
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<i>I heard from Alex that you landed a new large business account yesterday. He said that you did an excellent job in explaining the company’s benefits to the customer and that you were very professional.</i></div>
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<i>Alex also said that the customer asked for a quote on a new phone system for his existing offices. Have you thought about how you will proceed? Let me know if I can help you get the quote together or if you need any ideas on the configuration. I'd like to get the quote to the later this week if you think you can manage it. That way we would have a good chance of getting the order in for this month’s numbers.</i></div>
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<i>Thanks again, and hope you are having a good Tuesday so far !<o:p></o:p></i></div>
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<i> Anne<o:p></o:p></i></div>
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What is the main point of the communication? What is there quested action? How much of the communication is superfluous information?</div>
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A person with a direct communication style will not necessarily glean what you want them to door by when. They will appreciate the accolade, but they won’t appreciate the personal references or information.</div>
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<i>Jane,</i></div>
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<i>Great job on the new account. I’d like to meet for10-15 minutes tomorrow to discuss strategy and timing. Please let me know if you’d prefer to meet at1:00, 1:30,or2:00pm.</i></div>
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<i>Thank you, Anne</i></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">See the difference? The first one does eventually get around to the point, but it is too personal-sounding and doesn’t give a clear request for the direct person respond to. These condone still communicates approval and makes a request, but it does so in much clear way. If it seems curt to you, don’t worry–the direct style person will appreciate it. It’s a perfectly professional communication and there is much less chance form is understanding.<o:p></o:p></span></div>
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<b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">Spirited Style</span><o:p></o:p></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">When communicating with someone who is spirited, it might be hard to even pin them down for communication in the first place. And once you have their attention, keeping it is another matter entirely. You will find that consistency is important in communicating with people who are spirited. If you can get them used to a particular format or method of communication, it will be easier to keep them communicating. This doesn’t mean always choosing email oral ways choosing telephone. But it does mean always using follow-up questions or checking in on a regular basis to see if you are both still on the same page.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Also remember that a person with a spirited style may need more time to brainstorm and discuss ideas than the other communication styles. If you want them to come to the table with decisions already made, be sure to get their buy-in beforehand. Otherwise they may still find the need to discuss something that you already felt was decided.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Finally, you can go a long way towards relationship-building with a spirited style person if you give them the opportunity to shine. Does your team need to make a presentation? Let the spirited person know that you think they would be a good choice to lead. Complimenting them in a public arena is a good choice as well. Here’s an example of a good written communication to a spirited person.<o:p></o:p></span></div>
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<i>Hi Sally!</i></div>
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<i>I thought your presentation yesterday was fantastic! I enjoyed the way that you had the audience participate in the session.</i></div>
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<i>I think you would be a great choice for the educational component at our next board meeting. The Board of Directors needs some information about local economic trends, but in a way that is not too boring or complicated.</i></div>
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<i>Would you like to have lunch to discuss it? I’m free on Thursday or Friday this week. Let me know if either of those days will work for you.</i></div>
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<i>Thanks so much! George</i></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Why would this communication work for a spirited person? It is enthusiastic, complementary, and would be flattering to Sally. She will be pleased that you noticed her first presentation and more pleased that you would like her to repeat it.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">Or course, you’re sure to have a very excited person on your hands at lunch. So be prepared. You could bring an outline of the topics you want to cover at the presentation. Ask for her input and make sure you’ve planned enough time to let her give it. Then help her narrow the ideas down and note them down for her. Sending a follow-up email or note will help ensure that you are both on the same page as well. Remember, the spirited person is very valuable for all their talents and enthusiasm–so with a little structure around your communications you can be successful in communicating without stifling the very qualities they bring to the table.<o:p></o:p></span></div>
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<b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">Systematic Style</span><o:p></o:p></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">When you need to communicate with a person who has the systematic communication style, remember that facts are what to emphasize. Opinions are not going to be very effective. Use logical, linear thinking and communicate in the same way. Step them through your thinking–don’t jump ahead of any steps. It will save you time in the long run if you take the time to explain your argument or thoughts through the first time.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">If you need a systematic to make a decision, let data do the talking for you as much as possible. Have charts? Know some trends? Have examples to show how something works? All of these can be useful in communicating with a systematic person. If you are attempting to encourage a systematic to support an idea that is not supported by the data, you will be in for a bit of a challenge. However, you can still get their help if you can logically explain your position.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">Remember too that systematic types are not prone to sharing personal information with work colleagues.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">You shouldn’t take this personally–it's simply what they prefer. Yet if they do broach a personal subject with you, you can usually take it assign that they feel more comfortable with youth others.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">The example of how not to communicate with a direct communication style person is a good example of how not to communicate with someone systematic style as well. You could also avoid phrases like:<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">It’s my opinion that…<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">I believe that…<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">I Feel That…<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">Instead, try using phrases like:<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">The Data Shows That…<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">The Trends Show That…<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Noto Sans Symbols"; mso-bidi-font-family: "Noto Sans Symbols"; mso-fareast-font-family: "Noto Sans Symbols";">●<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">The results of the tests show…<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-bidi-font-size: 10.5pt;">The <span style="letter-spacing: -.05pt;">chart </span>below gives <span style="letter-spacing: -.05pt;">more </span>suggestions for language <span style="letter-spacing: -.05pt;">that will </span>work <span style="letter-spacing: -.05pt;">better </span>with <span style="letter-spacing: -.05pt;">systematics:</span><o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-fareast-font-family: Arial;">Instead </span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: Arial;">of…</span></b><b><span style="font-family: "Times New Roman","serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"> </span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-fareast-font-family: Arial;">Use…</span></b><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<br /></div>
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<p class=MsoNormal style='margin-top:.6pt;margin-right:0in;margin-bottom:
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<span style='font-size:
8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi'>Some,
<span style='letter-spacing:-.05pt'>many, </span>the <span
style='letter-spacing:-.05pt'>majority of</span></span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Times New Roman","serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'><span
style='mso-tab-count:1'> </span></span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>20%, </span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi'>three <span style='letter-spacing:-.05pt'>out
of </span>five, <span style='letter-spacing:-.05pt'>an average of2.7</span></span><span
style='font-size:8.5pt;line-height:115%;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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</v:group><![endif]--><!--[if !vml]--><img height="37" src="file:///C:/Users/kondal/AppData/Local/Temp/msohtmlclip1/01/clip_image010.gif" v:shapes="_x0000_s1048 _x0000_s1049 _x0000_s1050 _x0000_s1051 _x0000_s1052 _x0000_s1053 _x0000_s1054 _x0000_s1055 _x0000_s1056 _x0000_s1057 _x0000_s1058 _x0000_s1059 _x0000_s1060 _x0000_s1061 _x0000_s1062 _x0000_s1063 _x0000_s1064 _x0000_s1065 _x0000_s1066 _x0000_s1067 _x0000_s1068 _x0000_s1069" width="604" /><!--[endif]--><!--[if mso & !supportInlineShapes & supportFields]><span
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style='width:450.55pt;height:25.15pt'>
<v:imagedata croptop="-65520f" cropbottom="65520f"/>
</v:shape><span style='mso-element:field-end'></span></span><![endif]--><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: 10.0pt; margin-left: 41.2pt; margin-right: 0in; margin-top: .15pt; mso-add-space: auto; tab-stops: 305.25pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Next week</span><span style="font-family: "Times New Roman","serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Thursday at 3:00p.m.</span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<br /></div>
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style='mso-fareast-font-family:Arial'><span style='mso-element:field-begin;
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type="#_x0000_t202" style='width:449.4pt;height:24.25pt;
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<v:textbox inset="0,0,0,0">
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<table cellpadding=0 cellspacing=0 width="100%">
<tr>
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<div>
<p class=MsoNormal style='margin-top:.1pt;margin-right:0in;margin-bottom:
10.0pt;margin-left:100.65pt;tab-stops:296.6pt'>
<span style='font-size:8.5pt;
mso-bidi-font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif";
mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-bidi-theme-font:minor-bidi;letter-spacing:-.05pt'>ASAP</span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Times New Roman","serif";mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
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style='mso-tab-count:1'> </span></span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
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<span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">In a <span style="letter-spacing: -.05pt;">timely manner</span></span><span style="font-family: "Times New Roman","serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Within two </span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">weeks</span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<br /></div>
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<!--[if mso & !supportInlineShapes & supportFields]><span
style='mso-fareast-font-family:Arial'><span style='mso-element:field-begin;
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style='mso-spacerun:yes'> </span>\* MERGEFORMAT <span style='mso-element:field-separator'></span></span><![endif]--><!--[if gte vml 1]><v:shape id="_x0000_s1046"
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<v:textbox inset="0,0,0,0">
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
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<div>
<p class=MsoNormal style='margin-top:.1pt;margin-right:0in;margin-bottom:
10.0pt;margin-left:102.65pt;tab-stops:298.3pt'>
<span style='font-size:8.5pt;
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mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:
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font-family:"Times New Roman","serif";mso-hansi-font-family:Calibri;
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style='mso-tab-count:1'> </span></span><span
style='font-size:8.5pt;mso-bidi-font-size:11.0pt;line-height:115%;
font-family:"Arial","sans-serif";mso-hansi-font-family:Calibri;mso-hansi-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:
minor-bidi'>Gail, <span style='letter-spacing:-.05pt'>Amy, </span>and Wes</span><span
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mso-fareast-font-family:Arial'><o:p></o:p></span></p>
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<![if !mso]></td>
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</v:shape><![endif]--><!--[if !vml]--><img alt="Text Box: They Gail, Amy, and Wes" height="37" src="file:///C:/Users/kondal/AppData/Local/Temp/msohtmlclip1/01/clip_image012.gif" v:shapes="_x0000_s1046" width="604" /><!--[endif]--><!--[if mso & !supportInlineShapes & supportFields]><span
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style='width:449.4pt;height:24.25pt'>
<v:imagedata croptop="-65520f" cropbottom="65520f"/>
</v:shape><span style='mso-element:field-end'></span></span><![endif]--><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: 10.0pt; margin-left: 41.2pt; margin-right: 0in; margin-top: .05pt; mso-add-space: auto; tab-stops: 280.2pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">An <span style="letter-spacing: -.05pt;">upward </span>trend</span><span style="font-family: "Times New Roman","serif"; font-size: 8.5pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">An <span style="letter-spacing: -.05pt;">increase of12% over </span>five <span style="letter-spacing: -.05pt;">years</span></span><span style="font-family: "Arial","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
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<br /></div>
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<span style='font-size:
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mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;
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<br /></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Figure18: </span></b><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Suggestions for Language to Use </span><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.1pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">with </span><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; letter-spacing: -.05pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Systematics</span><span style="font-family: "Arial","sans-serif"; font-size: 9.5pt; line-height: 115%; mso-fareast-font-family: Arial;"><o:p></o:p></span></div>
<div class="normal" style="line-height: normal; margin-right: 0in; tab-stops: 48.05pt;">
<b><span style="font-family: "Verdana","sans-serif"; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;">Considerate Style</span><o:p></o:p></b></div>
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<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">To best communicate with someone who is a considerate communication style, remember that the person’s feelings are going to be important. They will listen best when you make them feel as if their feelings are important to you, their opinion is important to you, and that you value them as team member and a contributor. This doesn’t mean that you have to become very emotionally expressive yourself, but showing in interesting them as an individual will go a long way. Why not start your communication with an inquiry into how their child is doing, or how their last vacation was? The small investment of your time can have a great return.<o:p></o:p></span></div>
<div class="normal" style="margin-bottom: 12.0pt; margin-left: 16.1pt; margin-right: 27.75pt; margin-top: 12.0pt;">
<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">If you have something to communicate that will perhaps be perceived as a critical, you will need to tread cautiously in order to be effective. Let the person know that you appreciate their work, and name the aspects that you find valuable and good. Then note the changes that need to be made, explaining the reason for the changes as much as you can. Smile, and use open body language to let them know that there is nothing personal in what is being said. Whenever possible, use requests instead of imperatives in discussing the needed changes.<o:p></o:p></span></div>
<br />
<div class="normal" style="line-height: 122%; margin-right: 24.95pt; text-align: justify; text-justify: inter-ideograph;">
<span style="font-size: 12.0pt; line-height: 122%; mso-bidi-font-size: 10.5pt;">For considerate style people, the example of used a show not to speak to a direct style person is actually good one to use for a considerate style. It builds to the point easily, it shows care for the other person, and it makes are question a friendly, personal manner.<o:p></o:p></span></div>
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