JNTUH B.Pharmacy I year English Syllabus
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD
B. PHARMACY I YEAR COURSE STRUCTURE AND SYLLABUS
Effective from Academic Year 2017-18 Admitted Batch
COMMUNICATION SKILL
B. Pharm. I Year I Sem L T P C 2 0 0 2
This course will prepare the young pharmacy student to interact effectively with doctors,
nurses, dentists, physiotherapists and other health workers. At the end of this course the student will
get the soft skills set to work cohesively with the team as a team player and will add value to the
pharmaceutical business.
nurses, dentists, physiotherapists and other health workers. At the end of this course the student will
get the soft skills set to work cohesively with the team as a team player and will add value to the
pharmaceutical business.
Course Objectives: Upon completion of the course the student shall be able to Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation
Communicate effectively (Verbal and Non-Verbal) Effectively manage the team as a team player
Develop interview skills Develop Leadership qualities and essentials
UNIT – I 07 Hours
Communication Skills:Introduction, Definition, The Importance of Communication,
The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback,
ContextBarriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication: Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment
UNIT – II 07 Hours
Elements of Communication:Introduction, Face to Face Communication - Tone of Voice, Body
Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles: Introduction, The Communication Styles Matrix with example for each - Direct Communication Style, Spirited Communication Style, Systematic Communication Style,
Considerate Communication Style
UNIT – III 07 Hours
Basic Listening Skills:Introduction, Self-Awareness, Active Listening, Becoming an Active Listener,
Listening in Difficult SituationsEffective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal CommunicationWriting Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
Basic Listening Skills:Introduction, Self-Awareness, Active Listening, Becoming an Active Listener,
Listening in Difficult SituationsEffective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal CommunicationWriting Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
UNIT – IV 05 Hours
Interview Skills:Purpose of an interview, Do’s and Dont’s of an interviewGiving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
Interview Skills:Purpose of an interview, Do’s and Dont’s of an interviewGiving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
UNIT – V 04 Hours
Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group
discussion
Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group
discussion
Recommended Books: (Latest Edition)1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2nd Edition, Pearson
Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1st Edition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1st Edition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1st Edition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy
Ramesh, 5th Edition, Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st
Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konarnira, 2nd Edition, New arrivals – PHI, 2011
8. Personality development and soft skills, Barun K Mitra, 1st Edition, Oxford Press, 2011
9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning India pvt. ltd, 2011
10. Soft skills and professional communication, Francis Peters SJ, 1st Edition, McGraw Hill
Education, 2011
11. Effective communication, John Adair, 4th Edition, Pan Mac Millan, 2009
12. Bringing out the best in people, Aubrey Daniels, 2nd Edition, McGraw Hill, 1999
Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1st Edition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1st Edition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1st Edition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy
Ramesh, 5th Edition, Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st
Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konarnira, 2nd Edition, New arrivals – PHI, 2011
8. Personality development and soft skills, Barun K Mitra, 1st Edition, Oxford Press, 2011
9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning India pvt. ltd, 2011
10. Soft skills and professional communication, Francis Peters SJ, 1st Edition, McGraw Hill
Education, 2011
11. Effective communication, John Adair, 4th Edition, Pan Mac Millan, 2009
12. Bringing out the best in people, Aubrey Daniels, 2nd Edition, McGraw Hill, 1999
JNTUH B.Pharmacy I year English Syllabus
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD
B. PHARMACY I YEAR COURSE STRUCTURE AND SYLLABUS
Effective from Academic Year 2017-18 Admitted Batch
COMMUNICATION SKILLS - LAB
B. Pharm. I Year I Sem L T P C 0 0 2 1
The following learning modules are to be conducted using wordsworth® English language lab software
Basic communication covering the following topicsMeeting People
Asking Questions
Making Friends
What did you do?
Do’s and Dont’s
Asking Questions
Making Friends
What did you do?
Do’s and Dont’s
Pronunciations covering the following topicsPronunciation (Consonant Sounds)
Pronunciation and Nouns
Pronunciation (Vowel Sounds)
Pronunciation and Nouns
Pronunciation (Vowel Sounds)
Advanced LearningListening Comprehension / Direct and Indirect Speech
Figures of Speech
Effective Communication
Writing Skills
Effective Writing
Interview Handling Skills
E-Mail etiquette
Presentation Skills
Figures of Speech
Effective Communication
Writing Skills
Effective Writing
Interview Handling Skills
E-Mail etiquette
Presentation Skills
